Customer Ratings & Reviews
- Model:
- 75S535
- |
- SKU:
- 6424080
Customer reviews
Rating 4.5 out of 5 stars with 187 reviews
(187 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the 75” Class 5 Series QLED 4K UHD Smart Roku TV's picture quality, describing it as great. They also appreciate the TV's price, calling it great for the quality. Additionally, customers find the TV easy to set up and are pleased with its color and Roku interface. However, some customers have expressed disappointment with the remote control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
TCL 75"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality and color. Very slow OS which is quite annoying. Overall, it is an average TV at a good price. (Purchased in ~2020)
No, I would not recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Incredible Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product. Easy in-store pickup and item was price matched after the price dropped a few days after purchase.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent experience. Perfect picture. And has great sound
I would recommend this to a friend Rated 1 out of 5 stars
Poor Manufacturing Quality and Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a 75 inch TCL television in Feb of 2019. In July of 2021 we experienced a hardware failure of the screen, and after working through trouble shooting the issue with TCL technical services, we can confirm the television is a 75 inch paper weight. When asked to resolve this obvious manufacturing quality control failure, we were told the television is past the one year manufacturer’s warranty, and that we should contact a television repair service at our own expense. Do not buy TCL, they are new to this market place and lack quality in manufacturing and quality in customer service. Your money is better spent on a well known manufacturer with a reputation for quality products. Even if you spend more money, you will be better off with a well known television manufacturer, like Panasonic, Sony, Samsung, LG, or VISIO.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Timothy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUY - TCL DOES NOT HAVE REPLACEMENT PARTS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased our TV April 2021. It died August 2022 (about 16 months after purchase). There was a horizontal line that appeared across the screen and then the screen would go black. We called the Geek Squad and they looked for a TCL replacement part and found that TCL no longer has the replacement part, therefore the TV is unrepairable. Why is BestBuy still selling a product that has unrepairable parts?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Annie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do no buy tcl tv as it has some internal problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never Buy a TCL TV, I bought a 75 inch tv and it exactly lasted 30 months, Same happend with my friend who bought a TCL tv, it lasted for 28 months. I installed and never moved it and one fine day it went blank. bad quality tv's. Its not a coincindence that 2 tv's went bad within the same timeframe.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi VarunG,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
PBS review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.problem was the hdmi input jacks worked half the time, and couldnt get the signal the other times. Liked everything but that - which is important and so the unit was exchanged.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi PBSreview,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you were able to exchange your unit. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support