Customer Ratings & Reviews
- Model:
- 75R635
- |
- SKU:
- 6424217
Customer reviews
Rating 4.3 out of 5 stars with 450 reviews
(450 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the picture quality, price, color, and easy setup of the 75” Class 6-Series 4K UHD Mini-LED QLED Dolby Vision HDR Roku Smart TV. They appreciate the vibrant colors, user-friendly interface, and its suitability for gaming and sports. While some users have experienced issues with the remote control, screen, weight, and short lifespan, the overall positive feedback suggests that this TV offers great value for its price range.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Rated 1 out of 5 stars
TCL = Junk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I have ever owned. I have waited 6 months to write this to give it a fair chance. I had to return the first one because it had a blemish in the screen. This one constantly freezes up and has to reboot. Also the remotes go through batteries about once a month. I will go back to Sony or Samsung next time and just pay the extra money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Impressive Image Quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible value...super impressive image quality.
I would recommend this to a friendRated 3 out of 5 stars
Good TV
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been a good TV. The picture was adequate but the mainboard failed a couple of times.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JanJ,
Thank you for taking the time to provide your feedback. We're glad to see that you are enjoying your TV. Our TVs are carefully designed and engineered to give our customers years of entertainment. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great Potential but if not for everyone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really wanting this TV to work based on the reviews out there but unfortunately the panel had some spotting issues and then the most annoying issue was this constant beep noise that would happen randomly and for random time intervals. I spent 1hr with TCL support and took numerous video’s and pictures which they looked at and then simply said that it’s still under the exchange window with BestBuy please just take it back. Very very disappointed with this, like I said I was super excited about the Mini-LED technology but it seems like the tv is hit or miss so if you get a good one your golden but if not you run into a lot of these issues.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NetworkGeek,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
RIP 75in TCL after a month :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this TV for about a month. Loved it until the screen popped while watching the World Series tonight.. Guess we'll see how good their support is.. If they make it right, I'll up my review.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture issues out of the box...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might have gotten a dud. Black picture and scenes had light spots randomly. Easily visible when scenes changed to solid dark/black screen or when the movies, shows or video games had darker scenes. Returned and purchased the Sony X900H.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi rkwjr,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Turns itself off constantly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely beautiful picture however it turns itself off periodically and requires a power cycle to eventually get it to turn back on. I have tried every online fix for this know issue but nothing works. Extremely disappointed and will be returning for a different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GillaMonster,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Speakers blow out
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First TV had a screen issue in the first week, BestBuy replaced it with no problem. Second TV after a month or so of owning, the speakers kept going out giving me very low volume. Almost like the middle speaker would pop then have no sound. The only fix is unplugging the TV and plugging back in. TCL has sent a warranty company out once to replace a board, and a couple days later the same thing happened. I am currently waiting for the warranty company to come back out.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alex,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Roku tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the tv, kills batteries in remote in about 3 hours tried 3 times to deal with TCL I'm about ready to box it up and bring it back could you please help me?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Nothappy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
Rated 3 out of 5 stars
TCL vs Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up switching to the Samsung TV instead. Better quality
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Speaker problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great but speakers go out and all you hear is high pitch sound. Even when toggling say from theater sound to music or normal sound, it is the same horrible high pitch sound. Turning the tv on and off doesn’t fix it. Only way that I’ve been able to fix it is by unplugging it completely, waiting about a minute and plugging it back in. Very disappointed. I’ve only owned it for about a month and really tempted to take it back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Poppy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the internal speakers on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
best buy is selling garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the remote doesnt work. other roku remotes work with the tv but not the one that came with it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buy Something Else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TCL because we have a TCL series 5 and have zero complaints. This tv is awful. Everything is blurry on it and the lagging is real! We’ve tried changing every setting you can think of and no matter what it’s blurry and lagging. It’s on tv shows, movies, and sports, it just can’t keep up. I don’t know if we just got a bad tv or what but it is nothing like our series 5. If anything buy a series 5 TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dayton,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Fragile won't last
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is very fragile i have had a samsung for over 10 years and it is still running. I purchased this tv as an upgrade and was very excited. The first tv we received the screen was broken on arrival. The second tv we had for 2 to 3 weeks and we loved it until we came home and when we turned it on it had a crack for no apparent reason. It is not covered under warranty and now i have a useless wall ornament. I will not be buying a tcl tv again because they are so fragile and tcl will not fix my broken tv even though it is because of their poor craftsmanship.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Zach,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read all the hype about this tv. I’m not to happy with the picture or the setup. I’m coming off of a LG OLED and this can’t compare. I feel like returning it and getting the OLED.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Baron,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
9 months and it went out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went out after 9 months of light use. We don’t leave the Tv on, we rarely watch movies but when we do we wanted quality picture and size. Well this seemed to fit the bill as the price was right and the rep said it was the best for price. 9 months later blimp the screen goes black. Thankfully there was a recall on the tv and Best Buy was able to return it for an in store credit. TCL is no longer on my list of TVs that I will buy as I don’t think they will last long.
No, I would not recommend this to a friendRated 2 out of 5 stars
75 inches tv with broken remote control.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid a lot of money to get working electronics. However, I got a broken remote control, I even changed the batteries and it still doesn't work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 10/2020 without extended warranty and started noticing screen issues in 12/21. TCL support was unhelpful and replacing screen not an option. Serious buyer's remorse- this was my worst electronics purchase ever. My advice is to stay away from TCL even with extended warranty. Just awful.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RJS1,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not for Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pass on this TV. Blurry picture, huge footprint. Not for me.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jude,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New 75” TCL, RED screen appears about every other day. It sucks. I paid almost 1400$$$$ for this thing. I have messaged Tec support several times, waiting to see what to do next.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support