Customer Ratings & Reviews
- Model:
- 75R635
- |
- SKU:
- 6424217
Customer reviews
Rating 4.3 out of 5 stars with 450 reviews
(450 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the picture quality, price, color, and easy setup of the 75” Class 6-Series 4K UHD Mini-LED QLED Dolby Vision HDR Roku Smart TV. They appreciate the vibrant colors, user-friendly interface, and its suitability for gaming and sports. While some users have experienced issues with the remote control, screen, weight, and short lifespan, the overall positive feedback suggests that this TV offers great value for its price range.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Picture went out
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the TV for a year and a half and the picture went out. Of course it's a 1 year warranty so no coverage. This is way too expensive a TV to die after 18 months. Think twice before buying a TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jugurtha,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Best Buy ? More like better buy elsewhere
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy damaged the tv. Didn’t say anything to me, they let me take it home, unpackage it and then made me repackage it and bring it back to them, how do they thank me? By exchanging it. Better buy elsewhere…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you were able to get a replacement unit. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
ROKU Scam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As I was setting up this tv, I received a call from 'TCL Support', actually someone posing as support, and informed me that I needed to pay a subscription for the ROKU services. This is a scam!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
It is completely free to activate the TV, and completely free to create a Roku account. I am afraid it looks like you accidentally went to the wrong website for activation, and somehow went to a scam website. As I said, it is completely 100% free to activate your TV. If you would like help setting up your TV we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen Stopped Working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the TV for 7 days until the screen stopped working. Attempted to troubleshoot with TCL and they said it needed to be replaced.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jonathan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Hacked or just speaker troubles.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up having issues with the speakers and some crazy weird noise started coming out. That's aside from the fact you might be hacked.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Darntcl,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Roko never again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture color started declining after one year. I just putchase a Samsung in its place.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CliffordC,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy if you watch sports
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blurry. Terrible for sports and action. Anything white has a halo around it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SportsFan,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
do not have a title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having to many problems with the said tv so I cannot rate it until the problems are solved if ever!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV broke!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom part of the TV stopped working after about two weeks.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great, maybe even "Best", buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this TV for several years now, and its a pretty good purchase. TCL has the excellent ability to be able to search every app for something merely by asking, the colors are solid, and the Roku interface rarely gives an issue. Also bought this open box from my local store and had no issue at a much discounted price.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great buy !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its been a couple of years and I love this TV !!! its a shame they discontinued this TV as it still holds up against the newer sets out there.
I would recommend this to a friend - Pros mentioned:Tv quality
Rated 5 out of 5 stars
Awesome Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. I’ve owned this TV for 5 years no and not a single issue. Great bang for your buck without skimping on quality.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
TCL for the win
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV, its huge and works great. The Ruku remote works flawlessly with minimal lag.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Mdc313,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
In love with it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is amazing. It's so bright, the blacks are so black. You simply cannot beat it for this price. I hooked it up to a soundbar but if it's stretching your budget and you need to hold off for a bit and use built in. They work a lot better than most modern TVs
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 1 out of 5 stars
No longevity. Not worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was great when I initially purchased the tv. Hung it up on the wall, picture looked great. Gave me a good year of good quality, but since then nothing but issues. It developed a large burn in spot right in the center of the screen, apps started to crash sporadically, literally just a month after warranty ended. Couldn’t find a good repair price and since it was outside of warranty time we lived with the burn in spot and app issues. Tv lasted another 6 months. Pop, the tv is dead. Gone. Doesn’t turn on anymore. I know this model may no longer be in stock but if it shows up anywhere, avoid it at all costs. This one is waste of money. TCL makes great TVs 55inch and smaller, (my 2020 55 inch is still awesome and has no issues). Anything bigger can’t be trusted.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jay32Live,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Perfect for TV/Movies, Almost Perfect for Gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pro #1: The miniLED backlight is pretty well done, given the price class. It's not as good as Samsung, but in my opinion its much better than any LCD or OLED at this price point. There is some blooming, particularly when there's white on black, but unless you're very up close to the screen or you're in a pitch black room, its barely noticeable Pro #2: I actually prefer the Roku OS on this TV to Google TV. It's fast, fluid, responsive, and supports voice commands. It has pretty much every service known to man, and as a bonus it has built in AirPlay 2 support, which is great if you're an Apple person. Pro #3: A lot of TVs this day like to skimp and have 3 HDMIs with one being ARC/eARC, but this TV has 4 HDMI ports, so you can connect all 3 gaming systems and a soundbar/sound system, for example. Con #1: No HDMI 2.1. If you're using an Xbox Series S|X or PS5, this will be a bit of a hit, as it means no 4K/120fps support. This TV does have THX Game Mode, and can run at up to 1440p/120fps, but 4K output is limited to 60fps. Still, most games won't be running at 4K/120fps, and 1080p upscaled/1440p upscaled at 120fps looks perfectly fine at a regular viewing distance.
I would recommend this to a friend- Pros mentioned:Brightness, Picture quality
Rated 5 out of 5 stars
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice picture and ths color is great sound is nice would recommend this tv
I would recommend this to a friend - Pros mentioned:Brightness, Picture quality
Rated 5 out of 5 stars
Tcl mini led tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, color size and picture Sound is great too
I would recommend this to a friend Rated 1 out of 5 stars
Low price, nice picture, poor longevity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 3.5 years then the panel failed. It showed some blooming but for the price it was acceptable. It now only has a dim backlight but doesn’t produce any images now. The first few years were great. It wasn’t used in a commercial setting. We watched it maybe 20ish hours a week. I definitely will not buy another TCL product without at least an 5 year extended warranty.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nopay,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
A great TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great tv. The picture is very clear and sharp. We are really enjoying it!
I would recommend this to a friend