Customer Ratings & Reviews
- Model:
- 75R635
- |
- SKU:
- 6424217
Customer reviews
Rating 4.3 out of 5 stars with 450 reviews
(450 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the picture quality, price, color, and easy setup of the 75” Class 6-Series 4K UHD Mini-LED QLED Dolby Vision HDR Roku Smart TV. They appreciate the vibrant colors, user-friendly interface, and its suitability for gaming and sports. While some users have experienced issues with the remote control, screen, weight, and short lifespan, the overall positive feedback suggests that this TV offers great value for its price range.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Easy to use and great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a great picture and sound, easy to set and use, and the value for your moneyis perfect. I have had 3 TCL Roku TVs without problems
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 2 out of 5 stars
Nice picture but problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: The picture is great for the price. Cons: I can't get the HDMI arc to work with my Vizio SB36512-F6 soundbar. It will work with an optical cable but the sound is far inferior to Dolby Atmos. I can get Dolby Atmos by watch through my xbox one but that leads to con number 2. When I am using my xbox the tv will randomly restart. This mostly happens in the home screen then is ok for awhile. The tv takes a minute or two to fully reboot.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 5 out of 5 stars
Worth the cost
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv great price go get one today, you can thank me later
I would recommend this to a friend Rated 3 out of 5 stars
I thought the TV was great until I had problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but trouble with television a few months ago I died I'm connected to a machine I eat through a tube Best buy could not help me TCL refuse to help me connected to machine for 16 hours a day with no television and nobody cares nothing but problems like I spent all this money for nothing. TCL and Best buy will not do nothing for me
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Polska333,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
TLC Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Low lag time for gaming. Channel guide and pause live tv is excellent for antenna tv.
I would recommend this to a friendRated 1 out of 5 stars
Poor Manufacturing Quality and Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a 75 inch TCL television in Feb of 2019. In July of 2021 we experienced a hardware failure of the screen, and after working through trouble shooting the issue with TCL technical services, we can confirm the television is a 75 inch paper weight. When asked to resolve this obvious manufacturing quality control failure, we were told the television is past the one year manufacturer’s warranty, and that we should contact a television repair service at our own expense. Do not buy TCL, they are new to this market place and lack quality in manufacturing and quality in customer service. Your money is better spent on a well known manufacturer with a reputation for quality products. Even if you spend more money, you will be better off with a well known television manufacturer, like Panasonic, Sony, Samsung, LG, or VISIO.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Timothy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Tv stopped working 2.5 years after purchase. Sound on, but screen black. Past warranty, tcl rep can’t help. Tv repair shops say would at least charge consultation and no guarantee it is fixable. My previous sony, panasonic tv’s never had this problem, they worked for years until I upgraded. Going back to quality brands.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chinese junk! Tv lasted for 18 months and the picture went dark blue. Won’t come on, can’t be reset! Was told that I could take it to Tcl service center. There’s only 2 in the United States! Closest to me is 450 miles!! 1 year warranty only. Don’t buy one!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Need to have some solutions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.II was going to buy one of these rokr TVs until I read the bad reviews.I seem customer support offers a lot of apologies but very few solutions.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MVjwr,
Thank you for taking the time to provide your feedback. At TCL, we are committed to delivering premium products with world-class customer experience. We are always here to help our customers if they experience a problem or simply need further guidance. We have various support channels to best fit the needs of our customers including phone, email, and live chat. In most instances, we need more information to further assist customers in finding an adequate solution. Hope this helps!
Thank you,
Sara
TCL Customer Support