Customer Ratings & Reviews
- Model:
- 75R646
- |
- SKU:
- 6470279
Customer reviews
Rating 4 out of 5 stars with 327 reviews
(327 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality3.9
Rating 3.9 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 75" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV's exceptional picture quality, including its impressive black levels and brightness, making it a great value. However, some users experienced issues with the TV's software and remote control functionality. While many appreciate the HDR capabilities and gaming features, a few reported audio problems.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
So far seems great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Only have 1 day but will update once I use for a little longer and test out the software
I would recommend this to a friendRated 5 out of 5 stars
Great gaming tv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great tv packed with advanced features for gaming. Great value also.
I would recommend this to a friendRated 5 out of 5 stars
TCL is a great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Low light room so it is not working hard. Perfect for movie night or video games
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product....such a good deal for a great product...definitely woukd recommend
I would recommend this to a friendRated 1 out of 5 stars
TCL quality has dropped dramatically
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned three TCL TVs and still use a 2018 TCL6 55inch in my bedroom. This TV was a complete disappointment. The picture on my four-year-old 55 inch TV is far superior. Their quality control has gone dramatically downhill. This TV has random black and white flashes and the company makes you jump through so many hoops to try and fulfill its warranty that it’s virtually useless. Now I’m stuck with a $1300 TV that is poor quality and embarrassing to have guests watch. Very poor quality and very poor customer service.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Arlan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good if you can get it without problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return due to scratched screen. Wanted it replaced but was not available at the time
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Sbiggame,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
did i do this right?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is to get the 25 points. But The tv is really good.
I would recommend this to a friendRated 3 out of 5 stars
amazing, google was BIG DISSAPOINTET the OS sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good but to many flaws...! keep turn off, weird behavior , endless pain......!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brian,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 5 out of 5 stars
TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No pressure sale, good information on variety of options
I would recommend this to a friendRated 3 out of 5 stars
Oh well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received broken was looking forward to it sold out now to go with Samsung
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi jimmy,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
T c l
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV I think I like it better than Vizio really
I would recommend this to a friendRated 5 out of 5 stars
Best sales woman
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guy's were great. We are enjoying our new television.
I would recommend this to a friendRated 5 out of 5 stars
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Purchase................. ..................
I would recommend this to a friend- Cons mentioned:Software
Rated 1 out of 5 stars
Defective unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received a defective unit. This product was clearly rushed to market. Google TV is terrible. Lots of software issues and couldn’t get the screen to right. So disappointed. Returned my unit and have purchased a Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
TCL Customer Support
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty disappointed so far and I had high hopes as I have owned TCL in the past with great experiences. Picture quality is horrible even on 4k. Have tried all bandwiths to see if that helps and nothing. Will work on for another day or two before returning.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cpergy,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Look for something different
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take it back, very lagging and it doesn't respond to remote commands
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Avoid this TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had two of these televisions. Both present intermittent flashing while watching content. The screen will flash a white backlight or the backlight will dim for a split second while watching any variety of content whether it is SDR, HDR, or Dolby Vision. TCL replaced the TV and the issue persists and they have offered no solutions other than claiming updates will fix the issue and none of them have.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JonathanH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Gets hot turns off
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture but After a while TV shut off when tv get hot
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TV goes Black & unresponsive till reboot. Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. TV would go black, and become unresponsive until rebooted. Happened several times within the first couple of days.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't waster your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to buy this tv but it's been terrible! The screen flickers black, the Google UI gets locked up, and the backlighting is very inconsistent. I tried getting help from TCL but they're support is dreadful and basically useless so I'm stuck with a broken TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Chris,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thanks,
TCL Social Support