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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 254 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note the good picture quality and the value for the price of the 75" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024). Many find the TV easy to use and appreciate its size. However, some customers have experienced issues with the operating system lagging and delays with the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-254 of 254 reviews
  • Rated 1 out of 5 stars

    Sound is not coming after 6 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this on 24th dec 2024, today 24th may 2025 , exactly after 6 month the sound is not coming. It goes automatically and comes when ever it feel to come

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi PraveenM,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Bad Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality, I’ve had this tv for less than 5 months and the sound already went out. I haven’t played the sound over 30 volume and we turned it on one morning and it won’t work.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AnthonyL,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste you money. I got my tv in January and its March now and tv is going back, the pixels are messed up, screen gets green. not worth.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi CarolinaS,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Don't buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst tv I've ever had. Not even a month and started the issues. Too big to return it myself

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Gphx,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Dont waste ur time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited over 2 months never got nothing but lies from best buy , and they never said sorry for nothing

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Linda232

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was AMAZING except for not having the Spectrum App which I needed!!!! That's why I gave it one star.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi LindaW,

      Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Awesome Gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV! Gave it as a gift. Making space to purchase another.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv large enough great color looks great in my living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of TCL tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using the TV for a couple of days. So far no issues. The display is beautiful and the UI is really easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Great picture, lots of glitches.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture but glitches often on live streaming apps. Also reverts back to home screen mid show. Tried updating apps and checked settings but the issue persists. Maybe I just got a lemon, based on other good reviews. Returning.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Danielle,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Tv exchanged

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great custoner support once i talked to the best person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsime

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best app omg someone help me stop best buy your the best to by at

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    Not worth it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great. Already malfunctioning and the operating system is very laggy. I’m having to have a tv repair person come fix it because after 15 days Best Buy won’t allow a return. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JoshuaD,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Broken 75 inch tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was an open box. I was so thrilled. Tv was broken when I got it home

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi LindsayH,

      Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!

      Thank you,

      Sara
      TCL Customer Support