Customer Ratings & Reviews
- Model:
- 75Q651G
- |
- SKU:
- 10214381
Customer reviews
Rating 4.7 out of 5 stars with 465 reviews
(465 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
Avoid this TV! Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a regular customer of Best Buy, almost all of my electronic equipment; last 15+ years were bought at Best Buy stores/online. 55" LG TV that I got in 2017 still works except WiFi stopped working a while back. Thought of having an upgrade to 75", was debating between Samsung vs LG vs Sony, TCL was never my first choice. There were red flags from some reviewers on build quality but decided to go forward with this TCL QLED TV due to its pricing and QLED technology. Turned out to be a bad decision. Black smudges appeared on left side of the screen, only visible when screen is completely white. This is a manufacturing defect, we called TCL technical support for warranty coverage. After couple of calls and sharing photos of screen defects, they agreed to send a replacement. Today I got one more TV from Best Buy, after setting up found same issue with the replacement unit too. We have filed complaints with TCL support team today awaiting next steps.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SunilJ,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not pleased
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with having to change the picture settings for each program I am watching. TCL is not user friendly.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoshbB, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
TV screen stopped coming up from the 2nd week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV screen went blank on the 15th day after delivery. Upon contacting TCL customer care, I was advised to reach out to Best Buy for a return or exchange. However, by the time I attempted to visit the store, it was closed. I initiated a return online, but when I visited the store the next day (the 16th day), I was informed that they could no longer process the return. I then contacted TCL for a warranty claim. After several rounds of communication involving emails, phone calls, and sharing video evidence, TCL confirmed that a technician would be sent to replace the faulty parts. It has been over 10 days since then, and I’m still waiting. Meanwhile, my new TV remains unused.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RinkiB,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I hate this TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I normally purchase Roku Tv's but decided to give Google a try. Every other week the app's don't load, I'm constantly being logged out, and their are apps like Spectrum not available on this TV. I will never purchase another TCL Google TV.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kalona,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Sound quality not as good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was not what i expected could have been better due to size.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PabloG,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to rent a truck 4 times to pick up and deliver 2 different TCL tvs because of the original purchase and a return because both were shattered in the box. Not happy.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Michael,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bait and switch tactics by salesman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product's okay probably going to return it it was bought under false pretenses. Salesman promise me a $70 promotion to open up Citibank Best buy card. Lie, there was no such promotion they only did it to get me to buy the TV thinking that would be lower than Walmarts.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JAYH,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. If you need any assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stay away
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy , had for not even a year and the screen separated . Called TCL and they said they don't cover that .
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cml77,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you and review your case to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its less than one year and my TCL start giving problems some time changes weird color , some time automatically off and start again
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AjitS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV I’ve owned
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv I’ve ever owned. It’s slow and rarely works properly. Don’t waste the money.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CooperC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tvs Backlight broke 1 month into ownership! TCL North America was Zero help. They sent out a tech to fix it and the guy was clueless. Spend the extra money and buy a Samsung.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ZacharyM,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Former Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. Failed delivery, failed pickup and we cancelled our purchase. There should be documentation in my account and apparently my first review was ignored. I will canceling our Best Buy Card as soon as I make sure my credit will be dinged.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RussB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TLC TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this TV. It has been easy to use, and I like all the features it comes with. The picture quality is clear, and the video looks great whether I’m watching shows, movies, or everyday content. I also really like the sound quality, which makes the overall viewing experience better. Overall, I’m happy with this TV because it is user-friendly, has great features, and delivers strong video and sound quality.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Antonio, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, Alison TCL Customer Support
Rated 5 out of 5 stars
75 Inch TCL Google TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with our new TV. The picture and sound quality is superior to our previous Toshiba Firestick model. The Geek Squad did our installation and setup as I was fearful I would not understand how to do the setup. After watching them, I am positive I could have handled setup with ease. If you can use Google, you will have no trouble with this TV.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BethannH, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, Alison TCL Customer Support
Rated 5 out of 5 stars
Wonderful open-box item and great customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful color great screen and works great! This was an open-box item we found in-store as the one we ordered online was absolutely horrible and did not work OR come with the correct remote. This one however…perfect and the salesman was so helpful and great in listening to our wants and found us the perfect one!
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MamaMiaMzT, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, Alison TCL Customer Support
Rated 5 out of 5 stars
75" TCL TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never owned this brand TV... Sleek & lightweight with great quality sound and picture
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
Good tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. I just wanted a normal tv woth good quality. This is is. Price is good
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
I would recommend this to a friendRated 4 out of 5 stars
Good tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has a great picture i wish it had Roque instead of Google but ita still a good tv.
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a Really nice TV. Great quality! We love it!
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
Very satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my t.v as well as my kids it has great features and awesome to watch movies on i highly recommended this t.v to everybody
This review is from TCL - 75" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BEAUTIFUL1991, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, Alison TCL Customer Support