Customer Ratings & Reviews
- Model:
- 75QM5K
- |
- SKU:
- 6625834
Customer reviews
Rating 4.7 out of 5 stars with 396 reviews
(396 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the 75" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV (2025) for its exceptional picture quality, noting its brightness and deep black levels. Many customers appreciate the TV's size and user-friendly interface. The design, particularly the adjustable feet, is also well-received.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
It good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like everything except I can’t get my sound bar to play
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi PaulV, Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy! Thank you, Alison TCL Customer Support
Rated 5 out of 5 stars
Awesome work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service, delivery and product. Looking forward to other Best Buy purchases
I would recommend this to a friendRated 5 out of 5 stars
TCL 75 inch TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price range. Love the 75" screen. Highly recommended
I would recommend this to a friendRated 5 out of 5 stars
Excellent Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV for football season. Delivery and installation excellent.
I would recommend this to a friendRated 5 out of 5 stars
Amazing tv for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendRated 5 out of 5 stars
75 inch TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery went well. The delivery staff was professional
I would recommend this to a friendRated 5 out of 5 stars
TCL TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv so far. It was easy to open. Set up was very easy
I would recommend this to a friendRated 4 out of 5 stars
Worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv quality is good, definitely recommend it!!!
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Black Friday buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the tv wasn’t that good but the sound was awesome
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TaureanA,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Tv was good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service very well informed about product
I would recommend this to a friendRated 3 out of 5 stars
Lags a lot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but lags a lot when I’m just watching a show or a movie!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JuanH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good but not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Web browser is non existent. Has some reset up issues.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JonathanS,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. While we can not recommend a specific web browser, there are various web browsers that can be downloaded through the App Store. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor customer service (corporate)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV works great, but it took over 3 weeks to get delivered. Spent 4 hours on the phone with Best Buy’s customer service and because it was stuck on an “out for delivery” status, they could not help me. When I requested a refund, they advised they can’t refund the TV since it says it’s on the truck. No complaints on the TV, but would recommend picking it up yourself and avoiding the customer service team of Best Buy. The delivery drivers were extremely friendly and really made a bad experience better.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Maddening set up and would not purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great. Only two stars for the absolutely maddening set up and smart phone requirement. No paper set up instructions as well. The entire process extremely unnecessary.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There should be a Quick Start Guide included in the box, as well as a guided setup on the TV itself. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture Quality Poor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately very pixelated and blurry on some pictures. Sporting events do not look good on this TV. Colors are dull. Picture quality looks very poor and like on an old TV. Returned it for an LG OLED and very happy with that instead of this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoannaG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Customer service great, tv not so sure.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how many stars i should give. Had the tv delivered and as soon as we pulled it out we saw it a crack at the bottom of the screen. I personally returned it to my local store. Phone and in store customer service was excellent, swap out for a new one. Got this new home and within a week it would shout off on its on constantly. I thought it maybe a setting problem reset sleeper and standby modes but these didn't help. Called customer service again great customer service. Now waiting on delivery of new one. Will see.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnS,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
flat screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad price on sale. But I wouldn't pay full price
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ManuelaG, Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy! Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
NOT HAPPY CUSTOMER- can’t talk to manager in store
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure since my tv was delivered to another state! Then I had to drive 30 miles to get it straighten out since I could not talk to someone about the mistake. Keri in Panama City, FL location got it corrected. Now the installation guy call and told me it would be another $50 to plug it in and set it up to make sure the TV works. Seriously!! NOT A HAPPY CUSTOMER!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ElizabethL,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Product was returned do to damage screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I instead purchased a 65” worked out just fine installed it myself picture quality is great
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Tone,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your replacement TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
BEST BUY IS A FRAUD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I PURCHASED THIS TV 3 WEEKS AGO AND THERE ARE NOW SQUIGGLY LINES THROUGH IT. BEST BUY IS REFUSING TO ASSIST ME DUE TO THE 15 DAY RETURN WINDOW. I WILL NEVER PURCHASE FROM THEM AGAIN
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DawnG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support