Customer Ratings & Reviews
- Model:
- 75QM5K
- |
- SKU:
- 6625834
Customer reviews
Rating 4.7 out of 5 stars with 448 reviews
(448 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the stunning picture quality of the 75" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV, as well as its brightness and deep black levels. Many also appreciate the easy setup and the user-friendly interface. However, a few customers have reported concerns with the screen.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
TCL TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv so far. It was easy to open. Set up was very easy
I would recommend this to a friendRated 3 out of 5 stars
Good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good TV but the resolution is not great I thought since its a QD mini it would be brighterand clearer but overall its a good tv for the price
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AndreaM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv quality is good, definitely recommend it!!!
I would recommend this to a friendRated 4 out of 5 stars
Tv was good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service very well informed about product
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Black Friday buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the tv wasn’t that good but the sound was awesome
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TaureanA,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Volume not working in less than 4 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this TV for less than 4 months, and the volume is completely out. Reaching out to Best Buy to see what kind of warranty this has.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RoseLP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good but not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Web browser is non existent. Has some reset up issues.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JonathanS,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. While we can not recommend a specific web browser, there are various web browsers that can be downloaded through the App Store. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture Quality Poor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately very pixelated and blurry on some pictures. Sporting events do not look good on this TV. Colors are dull. Picture quality looks very poor and like on an old TV. Returned it for an LG OLED and very happy with that instead of this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoannaG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
flat screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad price on sale. But I wouldn't pay full price
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ManuelaG, Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy! Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Customer service great, tv not so sure.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how many stars i should give. Had the tv delivered and as soon as we pulled it out we saw it a crack at the bottom of the screen. I personally returned it to my local store. Phone and in store customer service was excellent, swap out for a new one. Got this new home and within a week it would shout off on its on constantly. I thought it maybe a setting problem reset sleeper and standby modes but these didn't help. Called customer service again great customer service. Now waiting on delivery of new one. Will see.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnS,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Audio ends up delayed from the video constantly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had the TV for 3 months and I am already having consistent problems with the audio quality. The Audio ends up delayed from the video for about 1 second. The customer service from TCL is a Horrific "AI" program that is more frustrating than the delayed audio.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi YeadonS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
NOT HAPPY CUSTOMER- can’t talk to manager in store
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure since my tv was delivered to another state! Then I had to drive 30 miles to get it straighten out since I could not talk to someone about the mistake. Keri in Panama City, FL location got it corrected. Now the installation guy call and told me it would be another $50 to plug it in and set it up to make sure the TV works. Seriously!! NOT A HAPPY CUSTOMER!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ElizabethL,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Product was returned do to damage screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I instead purchased a 65” worked out just fine installed it myself picture quality is great
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Tone,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your replacement TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Little frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the TV and I was broke and I think they handle it poorly. They’re giving me a new one, but they’re making me wait longer than they should.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoeO,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
BEST BUY IS A FRAUD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I PURCHASED THIS TV 3 WEEKS AGO AND THERE ARE NOW SQUIGGLY LINES THROUGH IT. BEST BUY IS REFUSING TO ASSIST ME DUE TO THE 15 DAY RETURN WINDOW. I WILL NEVER PURCHASE FROM THEM AGAIN
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DawnG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL QM5K
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will return because have to restart for audio to work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KimR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't got it yet. Not until 9/15/2025. Ridiculous that it takes 2 1/2 Weeks to be delivered and instaled
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PaulC,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Be careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an issue with shipping. I contacted support and still no solution.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dann,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. If you need any further help with the TV itself, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Setup ease
Rated 5 out of 5 stars
This is great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is spectacular. Easy to install and operate. The color and sound is perfect. It had lots of built in channels. The salesman did a great job explaining everything
I would recommend this to a friend Rated 5 out of 5 stars
Phenomenal TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a TCL I bought in 2022 and after the best buy rep kept trying to tell me it wasnt a good TV when I work in AV and know televisions. I bought it and it was great. Everything i could of wanted, 4 years later i had no idea how much better this tv was going to be but its aboustely phenomenal. Puts my old TCL which i paid 400 dollars more for, and that that was a 65 inch. This is a 75 inch, puts my old TV to complete shame. I adores my 65 inch TCL, but i have way too many TVs so i sold it on Marketplace for 300 bucks in about 2 days and boom. Now i have this glorious TV for only 300 out of pocket. (Paid 600) Would recommend this 75 and TCL to anyone.
I would recommend this to a friend