Customer Ratings & Reviews
- Model:
- 75QM851G
- |
- SKU:
- 6579442
Customer reviews
Rating 4.6 out of 5 stars with 129 reviews
(129 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers value the exceptional picture quality, citing its impressive contrast, brightness, and deep blacks. They also highlight the vibrant colors and clarity, making it ideal for watching sports and gaming. The high refresh rate enhances the viewing experience, particularly for fast-paced content. Overall, the positive feedback centers on the superior visual performance of the 75" Class QM8-Series 4K UHD HDR QD Mini LED Smart Google TV (2024).
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Lag
Rated 1 out of 5 stars
Incredible TV—TCL Broke It with a Software Update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved this TV for the first 6 months. The picture was stunning—deep blacks, vibrant highlights, and a level of contrast that made it feel like I was watching an OLED. I was genuinely impressed and often bragged about the value I got for the price. Then TCL pushed a software update, and everything changed—instantly. Now the TV is laggy, the eARC connection to my soundbar is either completely broken or delayed by several seconds, and the picture quality is washed out. I can no longer achieve the deep blacks and bright highlights that made this TV so special. The software feels sluggish, and even simple actions like adjusting volume result in delayed, queued responses that make the whole system feel broken. I’ve tried every setting combination I can think of, but nothing brings back the image quality I had before. It’s like a completely different (and much worse) TV now. This isn’t my first bad experience with TCL, but it might be my last. If you’re considering this model, be warned: TCL can and will push updates that fundamentally degrade your experience—and there’s no easy way to go back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GoBlue,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV went out in 20 days. Of course best buy only has a 14 day return policy. TCL sent someone out with two parts and they did not work. Still waiting on them to send repair person out again with a mother board. About 30 days since he was here. I will never buy TCL again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ReginaS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn’t even work out of the box.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New TV arrived… after two calls into Best Buy and one call into TCL. They determined that it was defective. Between unboxing it waiting around for the delivery people spending time on the phone and re-boxing it. I already have like five hours into this TV now I gotta wait around for them to come pick it up. I wouldn’t waste my time with this TV if I were you, it’s hit or miss you will get one that works. And TCL is a giant pain call, they couldn’t be more rude. Just stay away it’s not worth trying to save money and get a TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PatrickW,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Good customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received this TV and hung it up on the wall. It has snow lines going across the picture and sounds like it has a broken speaker because it vibrates. Code Best Buy customer service and they were really good. Supposed to be getting a new TV next week.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gigi,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you are already getting help. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The TV was broken when i reached store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The broken product was packed and they said its working
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Terrible motion handling/interp/adaptive refresh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading all kinds of reviews online, I was convinced to go with this instead of the U8M. Holy crap, this seemed like a great TV, too. Super bright, overall good picture quality. However, it TEARS and has very annoying artifacting around text! Especially moving text or other moving content. It is HORRENDOUS. I am upset that I have to haul this massive TV back to Best Buy. It is absolutely getting returned. Garbage. Stay away, it will drive you insane! There is no way to disable this AI nonsense that makes the picture look horrid!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jonathan,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv a year ago, a month after revieving it my screen stopped working. Got a replacement pretty quick but still wasnt happy befause the sound is awful, the colors dont look realistic and after another year the same thing just happened. No oicture just sound.The TCL customer service is the worst, absolutely zero help. Just kept telling me that i wasnt covered by warranty anymore. Youre better off watching on your phone.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vincent,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support