Customer Ratings & Reviews
- Model:
- 85Q550F
- |
- SKU:
- 6593219
Customer reviews
Rating 4.6 out of 5 stars with 228 reviews
(228 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 85" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024) for its excellent picture quality and large screen size. Many find the TV easy to use, praising the Fire TV interface. The color quality is also a highlight for some, and a few appreciate the TV's price and surprisingly light weight for its size.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Stopped working after 13 days.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV went out 13 days after purchasing. The screen was black, but we knew that it had power because the power light came on. We went through all of the troubleshooting with a TCL representative on the phone and nothing helped. Ended up returning the TV to bestbuy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Upgrade2to6,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Irresponsible Delivery men
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They left my TV at my neighbors that o don't get along with and didn't have the neighbor even sign anything. Them I had an appointment to have it put up that night and the neighbors were gone so I missed my appointment.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. TV would go black for no reason. Had it less than a month. i was told it was known for problems.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PatriciaN,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Big TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was great there was some confusion with the price of the TV when I got there it was one price and what they charged me was another price and there was nothing that they could do about it
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AnthonyY,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the retailer. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality, Tv size
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv easy to set up great pic love the amazon platform
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi StevenL,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
85 tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brilliant picture and color love my new tv great purchase ever.
I would recommend this to a friend Rated 5 out of 5 stars
Nice TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV so far. Was a good experience shopping online for it.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent picture, enjoying it very much. mounts close to the wall, looks great
I would recommend this to a friend