Customer Ratings & Reviews
- Model:
- 85Q650G
- |
- SKU:
- 6538123
Customer reviews
Rating 4.4 out of 5 stars with 372 reviews
(372 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the TCL-85" Class Q6 Q-Class 4K QLED HDR Smart TV with Google TV (2023) for its exceptional picture quality, affordable price, and large screen size. They appreciate the ease of setup and the integration of Google TV. However, some users have expressed concerns about the TV's slow performance, occasional freezing, and the remote control's responsiveness.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Tcl tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very awesome tv easy to navigate and very smooth..
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DilhanO,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Slow . Weird way to access’s to apps . Mean slow.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is to slow . Every time that you start it . It takes minutes downloading all the apps . And info . If you not in a hurry of watch ir . Better turn it 2 or 3 minutes before is working .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IsmaelH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Amazing sound and crystals clear display
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good high definition. Tv worth any penny investing.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ChristianM,
Rated 5 out of 5 stars
BEST SERVICE EVER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELENT SERVICES!!!! A+++++ VERY PATIENCE WITH THE CUSTOMER.
I would recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy! Best, Brandon TCL Customer Support
Rated 4 out of 5 stars
Price drop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased one and after that the price drop
I would recommend this to a friendRated 5 out of 5 stars
So good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good so good so good so good so good so good so good
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TammyA,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good price not great quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay, for the price it’s decent just don’t look at it from any angle as the color changes and picture blurs.doesnt work with surround sound as it constantly goes in and out
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jessica,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Save your money and buy something better
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy, keeps locking up on me. The picture is great, just unfortunately the TV system sucks. Very glitchy, always locking up, I have had to unplug this TV now probably 20 times within 6 months to be able to use it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jimb,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display is amazing but tv is kinda slow wish I could speed up how fast the tv is
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ArmandoG,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TLC 85"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Internal speakers went out tv turns off by itself and won't turn back on unless u unplug it and plug it back
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JuanHit,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv freezes occasionally and loads very slowly. Does what it’s supposed to though.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CarleighR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok tv for the price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV but it’s a little slow when moving through the options
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ElmerS,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 2 out of 5 stars
Ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best tv but it’s ok great price but bad quality
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LavaughnR,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
You get what you pay for.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv responsiveness feels very laggy and overall not a fan on the layout.
No, I would not recommend this to a friendRated 3 out of 5 stars
TCL 85
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem was the HDMI ports 1 and 2 would not work had to use the ARC PORT.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TV Lags!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV lags so we are returning it. We have very fast internet so that is not the issue. I tried a bunch of things that did not work: Put it in Game Mode Restarted the TV Closed all of the Apps We have never had a TV lag before. I am going to give one more of these a chance but if continues to lag we won’t keep it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanO,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL had high hopes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was falsely advertised to do 4k at 120 hertz not the case. it was also supposed to do 220 hertz game acceleration and 440 motion which was not at all the case for the 85q650. They had a team go to Bestbuy to change the ad
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This TV features Game Accelerator 120 for Up to 120 VRR Gaming, Auto Game Mode (ALLM) with AMD FreeSync, and Motion Rate 240 with MEMC Frame Insertion. You can see all published information for this TV on our website at www.tcl.com/us/en/products/home-theater/q6-class/85-class-4k-qled-hdr-google-tv-85q650g. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Lags at times.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lags a lot has frozen at time I miss the Roku design.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Daddy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Did not like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 3.5 mm audio port was dead. Remote commands were VERY slow to take effect. We could not connect my head set via blue tooth. No "User Guide" was provided either in the box or online. There were no bolt holes provided to mount the TV on the wall.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GreenLED,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible customer experience!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever with Best Buy, they postponed my tv delivery twice so I went to store today and the exact tv is in stock at the store!
No, I would not recommend this to a friend