Customer Ratings & Reviews
- Model:
- 85Q650G
- |
- SKU:
- 6538123
Customer reviews
Rating 4.4 out of 5 stars with 372 reviews
(372 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the TCL-85" Class Q6 Q-Class 4K QLED HDR Smart TV with Google TV (2023) for its exceptional picture quality, affordable price, and large screen size. They appreciate the ease of setup and the integration of Google TV. However, some users have expressed concerns about the TV's slow performance, occasional freezing, and the remote control's responsiveness.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Performance
Rated 1 out of 5 stars
Good TV for four months..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV. Was laggy and buggy from day one. Purchased in November 2034 and it crapped out on us by March 2024.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Benny,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
Do not buy this TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this TV. It has so many glitches and it is so slow. I wish I could still return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HeatherH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed. This tv is not at all what I expected. It does not connect to Apple airplay. It is extremely slow lags. The google home app doesn’t even connect to the tv half the time. Or you’ll use the remote thought the app and it’ll just stop working and say the full remote feature is not available. I’m just extremely disappointed overall.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JonathanV,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Would not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second tv after getting the first replaced. Still have the same issue with the picture and having white spots around the edges.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Trevor,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broken NEW IN BOX TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv and when I got home the tv came broken so I called Best Buy then I went back got another one and that one was broken too. Needless to say, not a good brand. Went with Sony instead. I’ll give that one 5 stars. This one would get 0 if it was an option.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JamesH,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Eh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great picture quality. Wish I had spent a bit more for a better brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MeganT,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not happy with this tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im returning my tlc 85 q6 asap. The dark areas are very pixelated and some shows have color distortion that I cannot live with. Especially not for over $900. It was a great purchase price but not enough to live unhappy with the results. I recommend possibly the q7. I wish id taken more time to research ahead of purchasing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sylvester,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
who knows unable to use I am old can not install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is still in the box as best buy will not install any more..well not the big tvs that you need help on
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi nworton,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. For inquiries installation services, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken. Don’t recommend Most likely it wasn’t on Best Buy for the situation to happen. It was probably caused due to the movers based on the size the TV but the brand of the TV is amazing but the shipping was probably the issue
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi OrionW,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
not impressed.. I wish I bought a better model.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible slow lag.. Roku TV is better/simpler/faster.. Has dimming issues.. Has slight color issues.. Has motion blur issues sometimes.. remote does not light up. Remote not customizable w/ buttons. Overall.. its incredibly slowwwww...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv burnted from the inside out one month after i bought it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MiriamR,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this sounds rather unusual for one of our TVs. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wouldn’t have bought this if I knew it was a 60hz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor motion handling. Makes me dizzy sometimes, have to turn away from screen. I sit 13 feet away.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped streaming after less than one week. Returned for Samsung instead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Glenn,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:ColorCons mentioned:Operating system, Sound
Rated 1 out of 5 stars
Extremely buggy and laggy operating system.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While it would have been a great value if everything worked as intended, especially with the great brightness and dolby vision, but the operating system is simply not usable. I've had to constantly experience the following issues 1) extremely laggy, slow, buggy software with wifi also disconnecting (half the time google home can't detect the tv on the network. i have to turn on the tv with the remote for the wifi to turn itself on so google home can control the tv). Even when plugging in a roku setup or another chromecast dongle, there are still issues with sound, color inversion (namely blues turning orange for some reason), and black screens. extremely slow loading and buffering too. 2) the sound randomly turns off at times and i have to hard reset the tv 3) sometimes colors invert on their own on the tv. also requires a hard reset. I've been in communication with TCL customer service over email and despite so many reviews indicating the same issues, they still have not updated their operating system since november 15th, 2023.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi killakam,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Larger and clearer than life!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE this tv! It's huge and the picture is crystal clear. We have it connected to surround sound but it's surprisingly loud even without. We bought it after loving a smaller version of the same brand and this one has not disappointed!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jennifer,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Some Good some Bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture and sound. It has been difficult to link in Roku to the unit. I had to purchase another Roku streaming stick (4K) in order to get it synched with the Roku remote (old one would only adjust volume and off, but wouldn't work with on. Also when I went to add my sound bar, the TV volume wouldn't work from either the TCL remote or the Roku remote. It would only work with the sound bar remote. I have recently purchased 3 other TVs (Hisense) which also use Google TV and have not had any of these issues.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MCRES,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Good for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has good picture , very bright , good blacks. Sound definitely needs help of soundbar or surround sound.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ChrisS,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Easy process
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good picture and quality tv we love it I’m so glad I bought it Best Buy delivery was amazing easy process
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
85 inch TV for (church)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We brought two for the church and they look beautiful clear picture Will recommend this TV for anybody who wants a beautiful clear sharp picture !!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Ozzie,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv! Great purchase especially for the price. Sound is great, won’t need a sound bar at all.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi LaurenA,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support