Customer Ratings & Reviews
- Model:
- 85Q650G
- |
- SKU:
- 6538123
Customer reviews
Rating 4.4 out of 5 stars with 379 reviews
(379 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the TCL-85" Class Q6 Q-Class 4K QLED HDR Smart TV with Google TV (2023) for its exceptional picture quality, affordable price, and large screen size. They appreciate the ease of setup and the integration of Google TV. However, some users have expressed concerns about the TV's slow performance, occasional freezing, and the remote control's responsiveness.
This summary was generated by AI based on customer reviews.
- Pros mentioned:ColorCons mentioned:Operating system, Sound
Rated 1 out of 5 stars
Extremely buggy and laggy operating system.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While it would have been a great value if everything worked as intended, especially with the great brightness and dolby vision, but the operating system is simply not usable. I've had to constantly experience the following issues 1) extremely laggy, slow, buggy software with wifi also disconnecting (half the time google home can't detect the tv on the network. i have to turn on the tv with the remote for the wifi to turn itself on so google home can control the tv). Even when plugging in a roku setup or another chromecast dongle, there are still issues with sound, color inversion (namely blues turning orange for some reason), and black screens. extremely slow loading and buffering too. 2) the sound randomly turns off at times and i have to hard reset the tv 3) sometimes colors invert on their own on the tv. also requires a hard reset. I've been in communication with TCL customer service over email and despite so many reviews indicating the same issues, they still have not updated their operating system since november 15th, 2023.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi killakam,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Larger and clearer than life!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE this tv! It's huge and the picture is crystal clear. We have it connected to surround sound but it's surprisingly loud even without. We bought it after loving a smaller version of the same brand and this one has not disappointed!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jennifer,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Some Good some Bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture and sound. It has been difficult to link in Roku to the unit. I had to purchase another Roku streaming stick (4K) in order to get it synched with the Roku remote (old one would only adjust volume and off, but wouldn't work with on. Also when I went to add my sound bar, the TV volume wouldn't work from either the TCL remote or the Roku remote. It would only work with the sound bar remote. I have recently purchased 3 other TVs (Hisense) which also use Google TV and have not had any of these issues.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MCRES,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Good for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has good picture , very bright , good blacks. Sound definitely needs help of soundbar or surround sound.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ChrisS,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
85 inch TV for (church)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We brought two for the church and they look beautiful clear picture Will recommend this TV for anybody who wants a beautiful clear sharp picture !!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Ozzie,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Easy process
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good picture and quality tv we love it I’m so glad I bought it Best Buy delivery was amazing easy process
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv! Great purchase especially for the price. Sound is great, won’t need a sound bar at all.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi LaurenA,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
85" TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a great picture. Dark shows and scenes are clear with this TV.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AaronJ,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great. Controls and remote are easily operated.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
85 inch tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv for the purchase price. Good sound and picture quality.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
My Amazing TCL TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my team , more Chanel ,clarity size every thing about it
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jmaan,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Excelente
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente image , the best price for qled, we love it
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CristianoL,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
86" tcl tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is not as crisp/clear or real to life as I expected. It's not bad but thought it would have been more clear. Also, syncing with sound bars could be more user-friendly. Otherwise, excellent choice.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi jojd,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
A WONDERFUL EXPERIENCE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A wonderful experience . One of the best decisions I ever made was to patronise Bet Buy for this TV. The TV was delivered right ahead of schedule and it has exceeded my expectations so far
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi LeonardI,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Boss
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome love it for the price too so much lighter than my old 82” that I replaced
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Mine46698,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Big and cheap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big- good audio. A menu repdeatedly pops up... this is very annoying. The screen has hypopigmented white round faded areas in each corner that look broken. It is very cheap and decent quality overall. It is a great option if size and cost are the major considerations.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Couchpotato,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL QLED 85'
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and attention to customers' specific needs.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Takor,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Family rooms game TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I enjoyed this item we can’t stop watching it
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you guys are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Tlc tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for price. I like the adjustable stand would recommend
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support