Customer Ratings & Reviews
- Model:
- 85Q651G
- |
- SKU:
- 6579443
Customer reviews
Rating 4.7 out of 5 stars with 494 reviews
(494 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the excellent picture quality, great refresh rate, and reasonable price point of the 85" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024). Many users find the TV easy to use and are pleased with its overall quality and vibrant colors. The only downside mentioned by some is the remote control, specifically the lack of a backlight.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great for the price. The picture quality of this TV could be better.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CynthiaO,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TV -Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died within a month. Best-buy told me that TCL was one of the better affordable TVs but I am regresting falling for their advice. TLC Customer care has been taking me round and round. First, they took me through a 2-hour call diagnosis for what the problem is. Then, they made me take videos and pictures of the TV. Then after weeks, they sent a TV repairman to replace circuit boards in TV. Did not resolve. They are still asking for evidence of purchase. This is crazy. Imagine buying a TV, dies after 2 weeks, a month later you are still waiting for resolution. Weird! Never again!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AntonyO,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didnt like how it acted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When watching live tv, i went to turn the volume up and the picture would freeze up everytime i pushed the button on the remote.
No, I would not recommend this to a friendRated 1 out of 5 stars
Picture Lags
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lag on youtube TV is awful. My wifi is running at an optimal level, and football is awful to watch. Netflix works fine, but youtbue TV does not work well.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LaurenN,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered 2-15-25 and screen went black on 3-31-25. Best Buy no warranty and TCL has me on the phone for a couple hours. Still no repair plan
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joen,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
fuzzy picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is fuzzy around objects, I'm disappointed but the sound is OK
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EarlS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL 85
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Picture quality is ok. For $800 is not a bad price
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Blocko312,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV Ever!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE!!! Absolute Garbage! TV never worked out of the box. Best Buy claims it's not their responsibility. So went to TCL. They give you the run-around, make you take videos to prove it doesn't work, then they schedule w/ a repairman, which took 4 weeks to schedule. Then repairman claims parts will take 6-8 weeks to then replace the motherboard. So if you can go 3+ months without a functioning TV, buy a TCL!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kyle,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv i ever bought
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned it for u der 90 days and it blew up. They waana fix it not replace it and i have the added warranty. Horrible customer service. Stick with the brands you know and trust. Becuase this whole process was a waste of time and a headache.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Boss,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad audio
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time the use have no audio, i have unplugged ad. Plug back…so annoying…call customer service, no answer, answer machine…i leave a message NEVER CALL BACK…VERY UNHAPPY…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Santos787, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
Not crisp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not like real life. Figure faces in background is mushy and blurred.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SeeB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
JUNK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt last 8 months. Currently dealing with a black screen. TCL customer service is a joke. Keep getting the run around asking to repeat steps i have already completed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Forced to buy from Amazon!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled the order. It wouldn't fit in my truck plus it was raining. Best Buy wanted $100 bucks to deliver so I canceled the sale.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TerryH,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Non Supported Warranty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufacturer does not support the products. They will find anyway to get out of supporting or replace defective TVs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DM2025,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Lines started in the tv within 20 days of having. Best Buy was no help as it was 15 days out of ‘their policy’
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoeK,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not at all recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good tv will say not to buy this tv and tcl customer service is very bad they won’t even respond
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Aneesh,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best brand TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the picture is excellent and the sound of the speaker is very loud. Recommend
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Really nice TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I really like this TV after a little over a month. It has a great picture and a lot of features for the price. Only issues I have had are using eARC and surround sound (5.1) with some of the Google TV apps. The eARC issue could be because of my older Yamaha receiver but I abandoned it in frustration and switch to the digital output. I also found that some Google TV apps don't send 5.1 audio. For example, Hulu would only play in stereo but if I played the same thing on a FireTV stick it was 5.1. I reached out to TCL support on both issues but didn't get anywhere. I was eventually told it was in the return window and to return it. Again, overall, really like it.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
My TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 85 inch is to die for. It shows the best picture and the price was perfect
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great budget tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely happy with this purchase. Great image quality for the price. Set up quick and simple. TCL had so far been one of the best in regards to tv's with google tv built in.
I would recommend this to a friend