Customer Ratings & Reviews
- Model:
- 85Q651G
- |
- SKU:
- 6579443
Customer reviews
Rating 4.7 out of 5 stars with 587 reviews
(587 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the exceptional picture quality and vibrant colors that define this television's visual performance. Users also frequently highlight the smooth refresh rate, intuitive smart platform, and overall value as key benefits of their purchase. While the vast majority of feedback is highly positive regarding the TV's size and quality, a few users noted that the contrast levels could be improved.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT BANG FOR YOUR BUCK! The TV works well its a great size
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Cdlp,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Suppor
Rated 1 out of 5 stars
Install and delivery dont do it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They cant schedule an installation after the delivery. I was told multiple times the delo ery and install was the geek squad best buy team. They hired itnout to a 3rd party for delivery and a 4th for install. Then no call no show the first scheduled delivery. Then delivered with no install. Currently sitting in my house waiting to be installed who knows when. Buyer beware dont trust the schedule and be ready to waste multiple days of your life.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EricL,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. For concerns regarding installation, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price! Picture quality is better than I expected
I would recommend this to a friend Rated 4 out of 5 stars
TVvvvvvv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price. Best bang for your buck. Almost a year no issues. Recommend periodically clearing cache tho.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the money spent on it. No where near the picture quality of the Sony it replaced but also much bigger and half the price. The built in speaker is very good. If you’re looking for a large flatscreen for cheap this is probably your best option.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JonathanD,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Well Done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were professional and knew exactly what they were doing. Showed up on time and did a great job.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Sufficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can i recommend going up to the 98” it has better sound. We had to downsize to this one after we moved because the mantle did not allow enough space for the larger one.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TXsummers,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL 85 inch TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Only purchased this product a couple of weeks ago.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelK, We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Thank you, Alison TCL Customer Support
Rated 5 out of 5 stars
Like being in a theatre at home!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! We have had this tv since Oct. 2024, and the screen is great! It truly is like being in a theatre at home!
I would recommend this to a friendRated 5 out of 5 stars
Sound and picture are excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research before this purchase. This is well worth it!
I would recommend this to a friendRated 3 out of 5 stars
Don't fall for the 5 star hype, spend $200 more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok if you're coming from an older tv. Blacks are not that deep black, the brightness could be a little better. Sports or action movies have a noticeable blur (and yes, I've adjusted and played with the motion settings). I just don't get how this tv can get so many 5 star reviews. The 2023 version of the Q7 and the Hisense U6n are $200 bucks more and have full array local dimming and better brightness. I think those are the better options. I also have a 3 yr old middle of the pack Sony that has the full array local dimming and it just makes the picture viewing experience better; especially when trying to view a movie in a dark room. I fell for the 5 star hype, spend the extra $200 to get it right the 1st time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RicD,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Picture quality not sharp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color was great on this TV but the images were not sharp. Returned and went with same size Sony.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RobertC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bright picture quality easy to connect other devices and get the best picture and audio with the auto gaming and audio options would recommend to others
I would recommend this to a friendRated 2 out of 5 stars
Constant performance and connectivity issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok tv for the price. I’m constantly dealing with buffering issues and the WiFi dropping. If you love watching sports, this is not the tv for you. You cannot get rid of the motion blur with any settings.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnaN,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
No remorse buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really is a good tv. It only lost one star because it's highly reflective and viewing is only good from a front view, from the side its only ok.
I would recommend this to a friendRated 1 out of 5 stars
I feel robbed!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received this TV after the Hinsense we initially purchased two months in was faulty. Due to that particular model not being available we were compensated and given this one as an alternative. We’ve had this TV since Jan 8, 2025 and while watching the finals on 6/13/26 we lost all video! We’ve tried EVERYTHING but nothings worked so here we are stuck with a nearly brand new 85” TV and will likely have to fork out more than what we paid to have it repaired! I have a 65” TCL that was purchased YEARS AGO and it’s still a great and functional TV! I’m so disappointed! Because now for the 2nd time we’ve received TWO faulty TVs from Best Buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CystalS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Would buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv especially for the size and price.. the motion enhancements really set it apart
I would recommend this to a friendRated 5 out of 5 stars
Bang for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works as expected. For the cost and specs, this TV is bang for the buck. No complaints, been using it for a solid month.
I would recommend this to a friendRated 5 out of 5 stars
Amazing value for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing value for the price. This is my second 85 inch TV and I couldn’t be happier with it.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good. Replaced a 75" Hisense which I think was better but only lasted 2 years.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi StuartJ,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support