Customer Ratings & Reviews
- Model:
- 85Q651G
- |
- SKU:
- 6579443
Customer reviews
Rating 4.7 out of 5 stars with 587 reviews
(587 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the exceptional picture quality and vibrant colors that define this television's visual performance. Users also frequently highlight the smooth refresh rate, intuitive smart platform, and overall value as key benefits of their purchase. While the vast majority of feedback is highly positive regarding the TV's size and quality, a few users noted that the contrast levels could be improved.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
false adverticement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not. cristal clear like advertise or oled. visual i dont recoment this tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IvanL,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV , nice color nice pixel , great display ,
I would recommend this to a friendRated 5 out of 5 stars
TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv SUPER value!! Highly recommend , Get the BEST buy plus membership
I would recommend this to a friendRated 5 out of 5 stars
TC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent brand of tv for more than reasonable price
I would recommend this to a friendRated 1 out of 5 stars
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Six months old and the TV stopped working. Press the power button and the backlight turns on but screen remains dark. Bought the 2yr warranty from Best Buy and they won't attempt to fix the TV without TCL authorization. TCL wants me to ship the TV back to them. Can't move the TV myself or attempt to get it in my vehicle alone. Don't buy TCL or get the Best Buy Warranty. Complete waste of time and money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JOJO86,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you and review your case to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Entrepreneur
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I paid, I got this TV with all my desired features.
I would recommend this to a friendRated 5 out of 5 stars
85
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really nice of a tv‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️
I would recommend this to a friendRated 5 out of 5 stars
Great store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great review and great service. Best Buy always takes care of me.
I would recommend this to a friendRated 5 out of 5 stars
TCL
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming tv. Best stock speaker system on a flat screen I've heard yet.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi RobertA,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great product and amazing service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m super happy with the purchase. Best Buy did the quickest delivery ever.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ArpanK,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Often has no sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but it often has no sound when turning on for the first time in a week. Frustrating issue when you go through the process of finding the show you want and there is no sound. Unplug/plug in and turn back on usually fixes the issue.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi coachwhatever,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Good deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for the money, hardware specs alone lare worth it.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Antonino,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect bright picture for this 85 in tv, and for under $1000
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianB,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Refused to refund me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to return the tv the next day after pickup and I don’t like how three of the men in the store came at me and tried to convince not to return the tv after I told them I found cheaper they then ask to show them proof I found cheaper and when I did they started saying the tv box has been open which it was not open picking up and moving the tv box cause a the box to be a lil damage from moving it they basically did everything in they power not to refund me and I only had the tv overnight I picked it up Saturday night at 6/7 and tried to return it Sunday soon as they opened
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dymonique,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order and in store experience. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Great price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great for the price. The picture quality of this TV could be better.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CynthiaO,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TV -Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died within a month. Best-buy told me that TCL was one of the better affordable TVs but I am regresting falling for their advice. TLC Customer care has been taking me round and round. First, they took me through a 2-hour call diagnosis for what the problem is. Then, they made me take videos and pictures of the TV. Then after weeks, they sent a TV repairman to replace circuit boards in TV. Did not resolve. They are still asking for evidence of purchase. This is crazy. Imagine buying a TV, dies after 2 weeks, a month later you are still waiting for resolution. Weird! Never again!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AntonyO,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer beware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am highly disappointed in this TV. This is the worst TV I've ever owned. It is extremely slow we keep deleting the cash so it will free up memory and it'll run a little bit faster for a day or two but please do yourself a favor and do not get TCL TV. We have a 65 inch Samsung and it's a thousand times better
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Thought it was awesome until a year later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 year and 10 days after I bought this the TV turns powers on but the picture does not. I tried every possible reset known, and still, no good. I got a lemon, but after 1 year the TV does not work. Contacted TCL, and of course so it's out of warranty so they won't help. Probably will bot but this brand anymore
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LTDan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered 2-15-25 and screen went black on 3-31-25. Best Buy no warranty and TCL has me on the phone for a couple hours. Still no repair plan
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joen,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
CAN'T HAVE XFINITY APP ON THIS TV.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have xfinity be aware, doesn't have and does not allow the xfinity app to be downloaded onto it. Insane, what a waste and can't return. Now I have to "rent" an xfinity box for $14 a month because of this crappy brand. Never again TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DaveB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support