Customer Ratings & Reviews
- Model:
- 85S551G
- |
- SKU:
- 6579461
Customer reviews
Rating 4.8 out of 5 stars with 283 reviews
(283 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the 85" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)'s exceptional picture quality, vibrant colors, and ease of use. Many also praise its value for the price. However, some users experienced issues with app performance and connectivity, while others found the remote control to be subpar. Overall, the positive feedback on picture quality and price outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
It’s a big TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended. YouTube is 1080p max from my understanding
I would recommend this to a friendRated 3 out of 5 stars
TV IS BIG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV IS NICE BUT PICTURE TRAILS, YOU HAVE TO PAY TO UPGRADE.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JTPA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worked fine until the warranty expired, then died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked perfectly for 378 days, but just 12 days after the warranty expired does no longer turn on, so not it is just a big brick sitting in our living room. Tried all the reset methods indicating online, without any success. Repairing it will most likely cost more then just tossing it out, which is hard since it is monster sized. Lesson learned, will no longer purchase TCL products.
No, I would not recommend this to a friendRated 2 out of 5 stars
TCL started great, pooped out in a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was good, but we already have pixels that have burned out. Working with TCL on warranty and not getting anywhere. Best Buy has been a big help in picking a new TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SamuelS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
slow and bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is loosing the audio, i have to power cycle it for the sound to come back, the operating system is super slow
No, I would not recommend this to a friendRated 1 out of 5 stars
Purchasing issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not Good experience regarding pickup and order process
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is poor. I bought the first one in November, came back in December, and exchanged it, but the TV had the same problem. There’s an echo in the channels.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MonicaRivera,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Never arrived
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never arrived cobracted best buy and still no resolution
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Otterbox,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Awesome and well made.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv especially for the price. I don’t get why you would get any other brand. I was always loyal to Sony, but now I’ll be loyal to this cheaper brand. Video games look amazing on it and so does college football which is the primary use for this tv. It’s huge, if Best Buy delivers it, remember that they don’t take the packaging away. It’s literally just a delivery. That was the only bad part about delivery especially them not setting up the tv. Doing it by yourself isn’t the most fun on such a big television. Great tv though.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV and Great Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an 85 inch on a Black Friday sale after researching like tvs such as Vizio and Samsung. The Dolby atmos speaker in the back of the tv alone makes this television above the other but the picture quality and the smart google function work well. The tv and remote are responsive and the voice functions works great with most apps that are used so searching is super easy. I plan to purchase two more for my man cave and master bedroom.
I would recommend this to a friend - Cons mentioned:App performance, Connectivity, Remote control
Rated 2 out of 5 stars
Cannot recommend this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apps freeze up, wifi drops off, remote feels cheap. Picture is nothing to write home about. I’d rather spend. another $100. I’m gonna spend more because im donating it to my grandkids to watch their mindless youtube crap.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SoonerJoe,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Mack Daddy Tv No Postage Stamps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not good, Its Incredible. Its like a Skyscraper window. I love it.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great Tv for the price! I love the Google platform!!!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Very good Tv and best service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is so good , screen is very big , I am enjoy using that with my ps5 :)
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture. Installation went smoothly. Sound could use improvement.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Tcl
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a a Real Good Tv I’m Glad I Bought It I Love It
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Monquie,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
I love watching TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Measured from corner to corner at 7'1" (7 feet, 1 inch)!!!!!!!!!!!!!! Watching television gets better!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendRated 5 out of 5 stars
TCL 85" review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great for games and everyday viewing. Sound is amazing without the soundbar.
I would recommend this to a friendRated 5 out of 5 stars
Fabulous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really good and cheap then all the way in connective
I would recommend this to a friendRated 5 out of 5 stars
Excellent value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV and great value. Very happy with my purchase.
I would recommend this to a friend