Customer Ratings & Reviews
- Model:
- 85S551G
- |
- SKU:
- 6579461
Customer reviews
Rating 4.8 out of 5 stars with 283 reviews
(283 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the 85" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)'s exceptional picture quality, vibrant colors, and ease of use. Many also praise its value for the price. However, some users experienced issues with app performance and connectivity, while others found the remote control to be subpar. Overall, the positive feedback on picture quality and price outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, Great price was well worth the purchase.
I would recommend this to a friendRated 1 out of 5 stars
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went completely out in 9 months. They wont replace only send someone out in 7 to 10 days to try and fix although 1 year warranty. Made me take a video turning it on and off and pictures of the serial number and spend over an hour. Will never buy again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JayH,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
delivery sham
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to write a review of the product. But @bestbuy customer service and delivery was so terrible I do not have the product. Ultimately I had to cancel the order because they did not manage their delivery to their own standards. The story: I had a delivery scheduled at 1230-4. I stayed home from work for this window. The agreement stated delivery driver had a 15 minute window before they would leave. At 12:53 I received 2 phone calls, 0 voicemails, but 1 text msg that said the delivery arrived. There was no prior message to state they were on their way. I was on a work call and missed these right when they happened. At 1:01 I saw the missed call, texted the message back. I then called the number back and left a voicemail. No reponse to either. Looking out the window there was no delivery truck. They had left. It had not been 10 minutes. I called 8 more times each time I received a “number not in service msg”. I called the help hotline. They tried to tell me not to miss my delivery window and that I could reschedule for another day.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. If you need assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support