Customer Ratings & Reviews
- Model:
- 98Q651G
- |
- SKU:
- 6579447
Customer reviews
Rating 4.7 out of 5 stars with 463 reviews
(463 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the excellent picture quality, brightness, and refresh rate of the 98" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024). The TV's large size and ease of use are also appreciated, especially considering its reasonable price. While some find the TV a bit heavy, they still believe it is worth the effort. Overall, the TV seems to be well-received for its features and value.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, and would recommend to anyone wanting to purchase it.
I would recommend this to a friendRated 5 out of 5 stars
This tv is giant and slim on the wall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is amazing for price. Has lots of options and screen is great quality.
I would recommend this to a friendRated 5 out of 5 stars
98 inch tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works great and would definitely recommend and buy again
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Poor customer service on delivery and Installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great. I highly recommed it. Good picture for the price. Terrible customer service on the delivery and installation of my 98 inch TV. TV arrived outside window provided to me so I missed it on the first scheduled appointment. Then had to re-schedule both the installation and once delivery again which was not clear. Upon second delivery they delivered the TV but did not unbox it and just delivered a 98 inch TV leaving me with how to figure out how to unbox and dispose of the large box. Then turned out the installation services was not properly scheduled to occur along with the 2nd delivery window. I then had to follow up and reach out mulitple times to try and schedule the installation which could not occur for another week so I finally gave up giving the 2 week delay from when i bought the TV and just paid another company to install/mount the TV for me as well as I will pay another company to help me dispose of the large box.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not what I expected. The refresh rate is too slow when watching a football game. I was told I could see the pass clearly and it’s just a blur. Not impressed with this one
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LynettePatterson,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up provided by company made everything easier!
I would recommend this to a friendRated 5 out of 5 stars
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the Geek Squad, and the products. Highly recommended.
I would recommend this to a friendRated 2 out of 5 stars
Motherboard went out in a month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is nice when its working. I really like the interface with Google TV, everything is smooth and visually appealing. The picture quality could be a little better but I’m not mad at it. I am, however, very dissatisfied that my big new TV fried the motherboard within a month. And after 2 months of dealing with TCL and whatever trash company they hired to do the repair, its finally fixed. Best Buy doesnt handle TCL products after 30 days post-purchase unless you pay for geek squad additional protection. Keep that in mind before purchasing, you WILL have to deal woth TCL directly. And I do not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NickB,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we were able to help fix your issue. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 2 out of 5 stars
Good price, but poor screen/picture quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is a great price, but the screen quality was not good. The screen/picture brightness was darker than we hoped for. It never looked that good. I would recommend another TV is screen/picture quality matters to you.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rick,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The worst experience with the customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to share my recent experience regarding my purchase, which has unfortunately not met my expectations. Firstly, I received a damaged TV, which was disappointing. Since then, I have been trying to schedule a pick-up for the return for the past three weeks. The lack of timely communication and support during this process has made the experience quite frustrating. This situation has not only caused inconvenience but has also left me feeling dissatisfied with the service. I had higher expectations based on your company's reputation, and I hope to see improvements in the handling of such issues in the future.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AureliaN,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Quality Control Issue.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The perfectly packages TV came out damaged. Seems that the TV was packed that way from the factory. Their Quality Control has a problem. Will update this review when I get a replacement.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ComputerAnalyst,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Rubbish Excuses
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usual excuses wait 5 weeks until we can deliver stay home for the phone call we wint be delivering today.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnthonyM,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
HORRIBLE EXPERIENCE!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly my worst buying experience ever! Talk the talk BUT didn’t walk the walk. Purchased a 98” TLC tv to be installed on Thanksgiving Eve. Todays 1/3/25 and tv is still not installed. Several reps and management could not explain why my appointment kept being rescheduled. No courtesy call or anything.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PamelaP,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning retailer installation services. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dont get it delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good best buy customer service is a thing of the past. Took almost a month to get my tv delivered. Took 2 days off from work and they never showed up or called. Whole thing was a headache. Its impossible speaking with customer service.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been waiting 15 days for the delivery of a TV that we buy and they call to run the delivery 10 more days because supposedly they don't have people to deliver, it's disrespectful to the customer and playing with people's money and time
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ErickC,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stood up for appointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't comment on product. Got stood up on delivery and installation.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pauline,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst Installation!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Install service, Customer Service by managers NO help or try to reimburse me for my time and money I had to pay twice for my dogs at the dog day care for two installs because they screwed up my order. I WILL NEVER BUY FROM Best Buy AGAIN! Good luck trying to work with you.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bond,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. If you need any assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor … Grade D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad… picture is bad. The remote is bad. The settings are bad. The Home Screen layout is bad. Constantly losing wifi connection. Looks and acts cheap!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JimJ,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Lasted a few days.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted a few days. And the screen went bad. At least I can return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StevenEFtL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible pixels everywhere watching dark seens
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV any time black seems come on you see multiple pixels EVERYWHERE! Tye WiFi disconnects always
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ScottH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support