Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$1,799.00
Save $1,200.99
The comparable value is $2,999.99

Customer reviews

Rating 4.7 out of 5 stars with 545 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-545 of 545 reviews
  • Rated 5 out of 5 stars

    TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchased and Geek Squad mounted my tv as well. I am pleased

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is nice but was a headache to have delivered and installed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very dark, poor picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture was absolute trash. The interface and remote were surprisingly good, but the only good things about the television. Salesperson at the store told me to buy this over an LG, later found out he likely worked for TCL. I had it replaced as soon as a new one could be delivered.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi LynneS,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Total rip-off.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Processor failing with less than 30 days in home. Nothing but glitches and skipping picture. A complete rip-off. Do not buy. The disposal fee will be high and you’ll only get 3 months use. Best Buy should be ashamed to sell these.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Brian1383,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    If i could give less i would.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered these tv to replace our ageing 55. Never recieved it, no email, no call, no text no anything. Customer service kept transfering us and yhen finally they tell us they have no clue what happened to the tv or our delievery team. That they also dont know how to contact the delivery team. Our window was originally 8-11 am then 4-7pm, then they tell us to call back another day and reschedule. First time best buy shopper and will recommend any store other than them.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BillH,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. Once you receive your TV, if you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support