Customer Ratings & Reviews
- Model:
- 98Q651G
- |
- SKU:
- 11029131
Customer reviews
Rating 4.7 out of 5 stars with 547 reviews
(547 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Rated 5 out of 5 stars
Best tracker available
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product , battery lasts very long and it’s very accurate
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 1 out of 5 stars
Never got My TV..Horrible Delivery Service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery/Installation was schedule for my tv on January 2nd from 11am-3pm. I was told i would get a phone call before thy arrived. I waited until 4pm and no one showed up so i called Best Buy and the agent i spoke to said that all installations have now been designated to a third party company. The dispatcher couldnt actual call the driver??? I was told to wait a bit longer. At 6pm i still hadnt received my tv and i called again. This time i was assured i was on the scheduled route and it would not take much longer. At 8pm i still hadnt gotten my tv and Best Buy says im the next stop. The stop before mine had 5 appliances and they were delayed. At 930pm i called and im told my delivery was CANCELLED???? My account could not be verified by the third party company. Really?? I called 4 times. How is that my fault? Best Buy you should handle your own installs! But according to your agent you decided to stop that in April! Still dont have my tv and im being told i have to wait another week to get a redelivery! Not acceptable! A New Low for Best Buy!!!!
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jpmaximus,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchased and Geek Squad mounted my tv as well. I am pleased
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 4 out of 5 stars
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is nice but was a headache to have delivered and installed
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 1 out of 5 stars
Very dark, poor picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was absolute trash. The interface and remote were surprisingly good, but the only good things about the television. Salesperson at the store told me to buy this over an LG, later found out he likely worked for TCL. I had it replaced as soon as a new one could be delivered.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LynneS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Total rip-off.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Processor failing with less than 30 days in home. Nothing but glitches and skipping picture. A complete rip-off. Do not buy. The disposal fee will be high and you’ll only get 3 months use. Best Buy should be ashamed to sell these.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brian1383,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
If i could give less i would.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered these tv to replace our ageing 55. Never recieved it, no email, no call, no text no anything. Customer service kept transfering us and yhen finally they tell us they have no clue what happened to the tv or our delievery team. That they also dont know how to contact the delivery team. Our window was originally 8-11 am then 4-7pm, then they tell us to call back another day and reschedule. First time best buy shopper and will recommend any store other than them.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BillH,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. Once you receive your TV, if you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support