Customer Ratings & Reviews

I am still waiting for instalation of the 98" TV. They need 2 weeks.

Customer service does not exist in Best Buy. I purchased a 100” tv, a tv mount, and electrical relocation kit. I received a delivery and installation date. No day before notification. I received a call the morning of delivery and install day informing me the tv mount was unavailable. I chose to have tv delivered regardless. After that morning total radio silence. I had to go into Bestbuy location to discuss further actions. ( reschedule date) and purchase the tv mount I ordered. It was in stock on the shelf. For all my trouble dealing with bestbuy. I received a letter in the mail notifying me of an attempt to open a Best Buy credit card in my name. Not once, two attempts. I am a brick and mortar shopper. I want to go into a store and purchase my products. I will never purchase anything from Best Buy from now on.

The whites are almost yellow, it’s better than the qm8k though which is a over saturated display and does not get anywhere close to 5,000 nits

Bought this TV during the pre super bowl sale. I was hesitant on buying it. I passed on it during black Friday sale. But I decided to make the purchase now. It's an absolutely massive TV. My kids now call our loft a "movie theater". It has really changed our viewing experience now. The quality is great. There's a lot of tweaks you can do to the quality to fit your need. It can get bright. So much so, my wife complains the tv is giving her a headache, but you can turn the brightness down. Watching 4K videos and movies on this TV is next level! The only negative part about this tv are the native audio speakers. They aren't great. Average at best. So my next purchase will be surround sound, or at the bare minimum, a sound bar. But if you were hesitant like me in getting this TV, don't. Get it. It's worth it!

After 30 days, I had a pixel turn red on my set. I called TCL customer support and after 30 minutes on the phone running tests on my new tv, I was referred to email warranty service which I did. Their response was that the tv was made to specifications and referred my back to Best Buy for more service options. This is my first and last TCL tv. I have bought over 10 Samsung and Sony tvs and never had a dead pixel. Buyer beware of TCL and the lack of quality and customer support.

Our Best Buy experience when purchasing the TV was wonderful! The delivery and installation by Geek Squad was horrific! They sent 2 guys who were rude and very disrespectful and who couldn’t carry a 98 inch TV upstairs. Lied and told us they couldn’t bring the TV in OR install it because they were on a 30 min time limit per installation. We offered to bring in the TV and take it upstairs and they still wouldn’t do it.

I had to order a replacement unit since my initial One had dirty screen effect and a defective panel. My second unit now have blooming issues and weird halo which my first unit didn’t have. Very disappointed and not sure who to contact or how to resolve this.

Customer service horrible, missed appointments on there end, no rescheduling on there part till I call in weeks later, they have always damaged something or forgot something and have to reschedule. No one available to explain my concerns because the person you call in customer service is from another country and the managers at Best Buy state they don’t handle they have no knowledge of the prior complains or just are not helpful so pretty much your left with whatever. Last year I will be total tech after that I am no longer renewing. Not worth the hassle the staff and workers put you through no matter if your total tech.

Can’t review as I am still waiting on delivery of television. Bought on July 12th. Two deliveries have been cancelled by Best Buy and then told it would be delivered on 9/9/25, fingers crossed!! Had to miss 2 days of work for deliveries that were not delivered. Now I will have to take a 3rd day, that’s if the store doesn’t cancel the delivery again. Had to do a rating but this is for Best Buy, not the product.

Never bought the TV because we told the store that it had to be delivered by a certain date. When we ordered the TV the delivery date was set and it was a good date. 3 days later they changed the delivery date to something that was much later. We cancelled the order.

Best buy wouldnt help win shipping of open box item. Geek squad vans, but would not use to help deliver.

All what i bought in best buy are very good and unique

Great color and blacks. Brightness is amazing. In a well lit room with an entire wall of windows brightness is seems to be best set at 22%.

Might be great tv but can’t tell been 2 months and still getting put off on install. I guess other people have emergencies or at least that’s what they tell me when they don’t show up for appointment

Had this television for a solid month and the picture quality is amazing. The black levels are deep, the color saturations are vibrant and there is no color blooming . The native refresh rate maintains smoothness in motion and can be switched easily when watching certain programs. Set on high for sports and live events and usually kept on low or medium for movies to maintain the cinematic effect. This TV is definitely worth it

Terrible choice! Yes its big but doesnt look good at all as it does in the store. I had mine installed by Best Buy and returned it immediately switching to an LG 83 inch and it looks great@

TV is big and beautiful! I went to chatgpt to calibrate the settings and the picture is impressive. The google operating system is flawless and no issues so far. Money well spent

We love this TCL TV. The picture quality is stunning — sharp, vibrant, and immersive, especially on such a large screen. It truly feels like having a mini cinema at home, and it has become the centerpiece of our living space for movies and sports. The built-in Google TV software works smoothly and has all the apps we need. Compared with our LG and Samsung TVs, the experience here is just as good — nothing feels missing or inferior. Navigation is responsive, streaming quality is excellent, and setup was straightforward. Overall, this TV delivers premium performance and a huge screen at a great value. Highly recommended if you want a big, cinematic viewing experience at home.

This is a great TV especially for the price. I have had other more costly TV but this TCL beats them all with brightness an dark. Every once and a while you can get an amazing price!

Set it up as a conference room TV. Its is great. Bright, high contrast, awesome sound built in. Much better over all then our last 70 inch Samsung. We hired someone to mount it as its so unwieldy. Also the box did not fit in the elevator and Best Buy would not bring it up the stairs so 3 of my co workers helped me. But overall it's a solid buy so far. Way less than the QLED Samsung I looked at and this is MicroLED so even better.