Customer Ratings & Reviews

Ordered a 98” TV on August 31st from the Tulsa Hills Best Buy. It wasn’t in stock when I ordered it, but I received a notification saying it was ready for pickup. So I drove an hour and a half to the store — and you don’t just throw a 98” TV in the backseat. You need a trailer or a serious vehicle. I lined everything up and made the trip. Got there and was told… it wasn’t there. It was “on backorder.” I tried calling before making the drive. Good luck with that. It is literally impossible to get anyone on the phone at this store. So I wasted three hours round trip for absolutely nothing. Then the waiting game started. The app kept giving me dates. The dates would come… then magically get pushed back. Over and over and over. I called every other day — no answer. I drove up there multiple times — “not in yet.” Every time. I was promised multiple times by different sales reps and managers that when it came in they would call me and “make it right.” That never happened. Not once. Zero follow-up. Zero accountability. Just excuses. By December — months later — after being completely jerked around, I gave up and bought a cheap TV. I never got the TV I ordered. The TV I waited for. The TV they told me was coming. This is hands down the worst customer service I’ve ever experienced anywhere. Empty promises. No communication. No effort. Do not shop at the Tulsa Hills Best Buy unless you enjoy wasting time and being lied to.