Customer Ratings & Reviews
- Model:
- 98S550G
- |
- SKU:
- 6551177
Customer reviews
Rating 4.7 out of 5 stars with 354 reviews
(354 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers love the picture quality and size of the 98" Class S5 S-Class 4K UHD HDR LED Smart TV with Google TV (2023), frequently praising its brightness and ease of use. Many also appreciate the value for the price. While some users noted areas for improvement in motion clarity, the overall response highlights the impressive visual experience and user-friendliness of this large-screen television.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They said If there’s any scratches or issues to scan a QR code on a paper they gave me and they will pick it up for a return. There were some scratches on the screen and it was an open box excellent quality. QR code didn’t work and the outlet location doesn’t have a phone number. When I stopped in to a local Best Buy to ask if there was another form of communication I could use they gave me the managers email for the outlet location where I got the TV an hour away. They never emailed me back, I stopped into my local Best Buy again they said my only option is to drive up there and ask if I can still return it which was doubtful because the window had passed while waiting for emails back from the manager.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Anon5678,
Thank you for taking the time to provide your feedback. We are sorry to hear about your experience. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. In cases like this, we recommend you contact your retailer or their customer support as soon as possible as they are the best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
PatF
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pictire not as clear as my 82in samsung. I would not buy another
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PatrickF,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Great size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked really good the part that worked,, disappointed
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective TV- Solid support from Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was great. Install went fine. Issue was the tv itself. Within 10 minutes the screen faded black but the sound stayed on. No matter what picture setting or input the screen would fade to black after 5-15. Best Buy was great to deal with and very understanding. They had the unit replaced with another brand and size within a week.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JasonL,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
First TV Broken and Ripped off by BB Credit Card
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First TV had burned out LED. It was replaced and no issues with second TV. However, I chose to use the free 2 year financing offer if I opened Best Buy credit card. Could never activate the card, had to call to pay the balance from the TV, and thought I set up autopay, but then was hit with a $30 late fee on a $35 late minimum payment. No courtesy call, no email, no notice before the late fee. The whole operation needs to get shutdown and can't wait to see BestBuy be the next Blockbuster
No, I would not recommend this to a friendRated 1 out of 5 stars
don't order this if you have stairs, skip best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these best buy clowns showed up with my tv id been waiting weeks for, saw some stairs and were like, we can't do this. even though there were 4 of them. weak losers. then the customer support is worthless. im supposed to be like a premium member then they tell me false info like i need a lift gate. at my house? morons. i am begging to hate this company everyone that works for them is aggressively incompetent
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Eric,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. For concerns regarding this situation, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very small life span
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks out of warranty tv a year and two weeks old and watching tv tonight the screen just died. Don’t waste your money on this one.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the $
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv died 1 year into having it. Of course, 2 weeks after the manufacture 1 year warranty ended.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy this tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever!! Defective Stays locked to a mode and can’t be changed do not buy this tv. Everything is blurry watery color is weird
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Leon,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Tv size
Rated 5 out of 5 stars
98’’ TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is very good. Love the size and they did a great Jon installing TV!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jeremiah,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price, Tv size
Rated 5 out of 5 stars
TCL S5 Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TCL S5 is an amazing television. The price, value and performance are wonderful.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AlteredVisionTV,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Brightness, Size
Rated 5 out of 5 stars
Big Dog
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv love the color and the size of this tv.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Chatman55555T,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 5 out of 5 stars
A beast for a great price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most uderrated television. In my opinion, this is a gem if you compare the prices with a Soncy, LG or even a Hiscence. I am enjoying it and no regrets. Go for it.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi KalistorPhilip,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Amazing Clarity and picturew
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing clarity--feels like we are at a movie theater. We hooked it up to a surround system which definitely makes it sound impressive. Only had it for a few weeks and would highly recommend at this point.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Dawn,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best bang for the buck!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.98" for $1,999. Great picture for sports, movies and TV shows. Highly recommend. Ony found 1 stand it would fit on from B B Beyond.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Robby69,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Brightness
Rated 5 out of 5 stars
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV provides great value for its price. The brightness and sharpness matches with Samsung qled for half of its price
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BharathV,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Carls tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and sound quality along with huge screen make it an excellent piece for a home theater.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CarlN,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL 98"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, awesome programming that comes included. Great picture and good sound.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi rayvaz,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 5 out of 5 stars
TCL 98 inch TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product looks great at a very reasonable price . Looks as good as my other Samsung Q. Definitely recommend.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnJ,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL 98 inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’re only a couple weeks in but so far it works great, looks great, and we love it!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support