Customer Ratings & Reviews
- Model:
- TS7010-NA
- |
- SKU:
- 6347819
Customer reviews
Rating 4.3 out of 5 stars with 193 reviews
(193 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ALTO 7+ 2.1-Channel Soundbar System for its sound quality, easy setup, and affordable price. Many customers mentioned that the sound quality is decent for the price, while others appreciated the simplicity of setting up the product. The inclusion of a subwoofer and compatibility with TCL TVs were also seen as positive features.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had high hopes for this sound bar considering the reviews. Unfortunately the hdmi port is dead, the system lock up so I have to unplug it and reapply if I want to change inputs, it runs hot as well. The sound was pretty good from what I heard. Its packed up and ready to head back to best buy. Maybe this was just a dud? Will try another brand. Very disappointed!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our soundbars. Our soundbars are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the soundbars we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Sound bar not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar was just OK I returned it in 3 days Will look for a better one for my Samsung Q 7
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mayview1,
Thank you for taking the time to provide your feedback. We're sorry to hear that you were not satisfied with the soundbar. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Touch and go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI connection position causes it to disconnect.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Fair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voices sound good but the sub woofer is weak not much sound comes out of it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last more than a week until it started having problems. I returned it and bought an LG for 20 more.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Yianni,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it just under a month and it broke had to send it back in the mail and that cost me $30 out of pocket
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chad,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our soundbars. Our soundbars are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the soundbars we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Oh well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall quality of it is poor. It doesn’t have what I was looking for but what do you expect for a cheap price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Tgib,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your sound bar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
Rated 1 out of 5 stars
Sound bar problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried every cord in the box but it does not work. I am going to return it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Subwoofer
Rated 5 out of 5 stars
Great sound for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this sound bar with my 75” television! It enhanced the overall experience of my movie watching, & video gaming! The ability to connect with my phone also helps with my experience cleaning the house! The Bass with this item really makes the experience of home entertainment a great time!!!
I would recommend this to a friend Rated 3 out of 5 stars
Soundbar is great, subwoofer not so much.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TL;DR - Soundbar is great, but save the money and get the Alto 7 without the subwoofer. I bought this because I wanted a bit of punch with movies and such, but the subwoofer is basically useless. You can feel that it is doing something if you put you touch the speaker directly, but there's no way to manage the volume for it. So it just sits there whispering quietly. The soundbar itself sounds good, especially for the money and I like that it supports HDMI ARC so I can control the volume using my existing TV remote and not rely on the one for the bar. It's a huge improvement over the built in speakers on my TV, and it fits neatly under the screen. Knowing what I do now, I'd just get the Alto 7 that doesn't include the subwoofer, instead of the 7+.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nill,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This soundbar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Terrific value; simple to connect and use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific upgrade to our old soundbar/subwoofer. Connecting to a TCL TV could not be easier; only the HDMI ARC cable is needed. (Probably true of other TVs with HDMI ARC as well). Sound is really good and definitely improves the experience watching movies. Sound is clear and crisp and the bass is good. Could not be more satisfied with this purchase.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
A pretty good soundbar for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned the TCL 7.1 soundbar for about two months thus far it's been pretty good.. As for the overall sound it's good,they could have a little more bass but for my bedroom it's good.. I surely recommend this to accompany your television..I have the 2019 6 series TCL and believe me combined with this I can't ask for anything more..
I would recommend this to a friend Rated 1 out of 5 stars
DO NOT WASTE YOUR MONEY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The subwofer has almost no bass at all you only hear a little when volume is turned up to 55 same with the sound bar on top of that you cant control any of the audio settings on soundbar or sub , the subwofer has power outlet port on the front of it which makes no sense so you basically have to set the sub backwards to hide the cord extremely disappointed with this product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Julio,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. We look forward to working with you! Additionally, the side of the subwoofer with the bass hole and where the power is plugged in is the back. The front is the side with the TCL Logo at the bottom.
Thank you,
Sara
TCL Customer Support