Customer Ratings & Reviews
- Model:
- TS8212-NA
- |
- SKU:
- 6475656
Customer reviews
Rating 4.4 out of 5 stars with 353 reviews
(353 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Alto 8 Plus 2.1.2 Channel Dolby Atmos Sound Bar for its incredible sound quality, easy setup, and affordable price. Many customers rave about the deep bass and immersive Dolby Atmos experience, which they feel is unmatched for the price. While some users have experienced minor connectivity issues and volume adjustment delays, the overall positive feedback highlights the soundbar's exceptional value and performance.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
TCL brand OK.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok. Before I bought this one, I bought the Samsung one and that by far is better than this TCL brand. I regret paying 199.00 for it. Not worth that price. I paid 179.00 for the Samsung on sale and I wish I would have bought 2.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Joseph
TCL Customer Support
Rated 5 out of 5 stars
TCL sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this was great! Nice full range, great low end.
I would recommend this to a friendRated 5 out of 5 stars
Completely Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it is flawless and I am very happy with my purchase.
I would recommend this to a friendRated 5 out of 5 stars
Ray
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds real loud and exciting in my bedroom and living room
I would recommend this to a friendRated 1 out of 5 stars
Too much bass
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bass heavy. Can’t adjust subwoofer, with the bass turned all the way down on the bar, still over powers any dialogue
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MicahaL,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need assistance with.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Alto 8 Plus 2.1.2 Channel Dolby Atmos Sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i could not get the sound bar (SB) to function properly. it really should be a plug and play deal especially with the TCL TV and SB ARC connections. FIOS would not work through the SB, but switching to the TV apps the SB would sound off. another problem is the SB's remote is overly complicated; there are more buttons on the SB remote than on the remote for the TV (which is another sad story...that too will be returned).
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TheBigNinja,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Got something else.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were broken when I got them from the store. Previously opened so I returned and got something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We take great measures to ensure that the soundbars we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both 2 times & the 2 times comes with defect very disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ipadpro,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not recommended.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this for just over two months. Subwoofer now cuts in and out. This is very distracting. Maybe I just got a bad one, but I will not be buying another TCL product as this is the second problem I have had. First was with a TV. I also thought the sound was “hollow” and lacking depth. Maybe I just had a bad one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Eric,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your sound bar & TV. We would love the opportunity to look into both of these issues for you to see if we can assist. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thanks,
TCL Social Support
Rated 1 out of 5 stars
Used item sold as new!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sent me an open box item as new, all taped up. I returned the item.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hasan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with the retailer. If you get a replacement and need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Sounbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Dolby Atmos is kinda cool but there isn’t much that is broadcast with that. It sounds hollow and the the bass is non existent, even though all the way up. My cheaper sound bar sounds much better. Would not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bill,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
TCL-Alto 8 Plus 2.1.2 sound bar
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't stay connected to a TCL TV. Won't hold the settings. I got so sick of having to switch a setting with the remote that I just quit using it. Still have a couple months on the warranty but I'll be surprised if anything happens.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TopCat,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Speech id bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.to hear a speech clearly you have to turn the sound up to like 60 to hear it clearly. This is probably going to go back to smaller TCL TVs have excellent sound but the 55 inch is horrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MindycT,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Ok sound bar but may not be worth the $$$
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is OK, but seems to go into mode where the sound is a bit muffled and required rebooting when connect to TCL TV. Overhaul not adding ton of value. A bit disapointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stephaneb,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
A dramatic Sound Delay when using Alto 8 Plus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away and choose another product. There’s a noticeable delay in sound when watching movies and tv. TCL doesn’t support the ALTO 8 Plus, there’s another company and the company only supports it Monday to Friday. I have not been able to resolve the delay. I’m thinking about returning the ALTO 8 Plus and get Vizio
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dolemite,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Bass, Sound quality
Rated 5 out of 5 stars
Great sound and price point
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never heard of a 2.1.2 before but first # are channels, second # is for subwoofer, the third # are two additional speakers on top firing upward. This is the first soundbar I've ever owned that sounded better in "surround" mode. Had a previous sound system on this TV and thought it was good. This unit far surpassed my old speaker system, including the bass. I ran my Roku device into soundbar, then from it to HDMI in on TV. Everything works from my Roku remote. Yay!
I would recommend this to a friend Rated 1 out of 5 stars
Disconnects.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly have turn it off/on to get it to work properly. Intermittently disconnects from sub. Cuts in and out. Or sometimes no sound at all. Wish i could return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Echo Echo Echoooo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv speakers had better sound than this sound bar and when it gave out all it did was echo and no sound echo then no sound
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoanieR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Excellent soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to set up. Excellent sound for price, voices are very clear.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Excellent Roku add on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very strong sound for the price. Easy to setup. I am happy!
I would recommend this to a friend