Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 145 reviews
(145 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers commend the Q Class Premium 3.1 Channel Sound Bar for its exceptional sound quality, ease of use, and powerful bass from the subwoofer. Many found setup to be quick and straightforward, and the Bluetooth connectivity was also praised for its ease of use. The price point was also frequently cited as a positive aspect. Overall, customer feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We enjoy our tv much better with these speakers 100% recormended
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AndreaV,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, the best purchase I made along with my TV. Surround sound :)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BinaC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TLC Sound w/subwoofer and 2 mini speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellent! Definitely recommend this sound bar.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Momo,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought two of these when we purchased a TCL TV for the bedroom and living room. Neither one of these sound systems connect to the TV while even through the designated HDMI cable for the ARC connection. We constantly have to unplug and re-plugged it back in manually, even when we replaced one of the sound bars. It still does the same thing. This is very poor quality and you should really think about you. Get what you pay for. These were priced great and affordable however we are unable to use it even after trying the support line because the support line wanted me to bring my 75 inch TV in to get looked at. I’m 5 foot three and 120 pounds and I can’t carry a 75 inch TV with a sound bar for them to check to see why it won’t work in my home. Poor poor QUALITY and do not recommend.
No, I would not recommend this to a friendRated 5 out of 5 stars
Soundbar
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar for the money. Has very good sound
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Sky2019,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Great Bass
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but there is a little bit of a learning curve to use it.
I would recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We hope that you are enjoying your Soundbar thus far! At TCL, we are committed to delivering premium products with world-class customer experience. If you need any assistance please reach out to us at https://support.tcl.com/contact-us. Enjoy! Brandon TCL Customer Support
Rated 4 out of 5 stars
Pretty good soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for what it is. To me at least, vocals aren’t super clear and the sub is a bit boomy. Definitely better than tv speakers and can get pretty loud.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi evilryry,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Works Just Fine. As expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works the way I thought it should. Will NOT use the subwoofer and sales agent never told me that it came with that. Will not use the remote and don't know why I would want it. Sales agent sold me a HDMI cable. Turned out a HDMI cable came with the soundbar so had to go back to store to return it.
I would recommend this to a friendRated 4 out of 5 stars
TLC Sound Bar and sub woofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good although I had trouble trying to get the sound work
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Soundbar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar has good Roku integration features, making it convenient for setup and daily use. Good addition of a center speaker for a bit more separation of dialogue. Good speaker set for the price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Donovan,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL Surround is A+++
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great surround sound system, just enough for the room it's in. Seems gets even better with the AI synch
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AndreB,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar! Works amazingly, will definitely buy again
I would recommend this to a friendRated 5 out of 5 stars
My speakers awesome volume and neat sounds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy have excellent quality off items Best Buy have awesome workers, they always ready to answer any questions we have the best
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MercedesC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
good addition to tcl Q class tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with/for tcl q class tv arc HDMI connection didn't work. also sound slightly weak. with that being the sound bar is still more than adequate and a good addition though slightly under whelming
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JimmyB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This garbage Soundbar continuously disconnects from the TV and then does not connect again even with the Bluetooth setting on the TCL TV
This review is from TCL - Q Class Premium 3.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gabz, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your sound bar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 3 out of 5 stars
Ok, difficult to connect
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its kind of difficult to connect to our TCL TV, and the other speaker, i have no idea how to connect it to any of my TVs and gadgets, so its actually useless at this time
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KristineN,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble setting up your soundbar. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Marketplace is bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased through third party, came in a damaged box, unit was used, really used, supposed to be new. Walt’s TV, never do business with them.
This review is from TCL - Q Class Premium 3.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi woffie, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order issue with the retailer. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
Bass wes lacking
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Treble was excellent but the Bass was severely lacking. Ended up returning
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MartinH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great Housewarming Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a housewarming gift for my mother, and she loves it.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We're thrilled that your mother is enjoying the soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope she continues to have a great experience and explores more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good Overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality for the price, the sound bar fit perfectly in front a 55” TV, I expected a better power sound but works good
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi YicetA,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support