Customer Ratings & Reviews
- Model:
- Q6510
- |
- SKU:
- 12513807
Customer reviews
Rating 4.2 out of 5 stars with 133 reviews
(133 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 5 out of 5 stars
Good speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good, easy install. Wish the surround speakers were wireless but still a good unit
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi eswerve4,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Best in price range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing bass wish the sound was alittle more crisp still the best I’ve ever had for the price
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Fungitoz,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't buy it, Brand new and didn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this along with a 75" TCL Q7. The TV is fine and I like it, this soundbar was not satisfactory. I figured I'd have no issues since they are both TCL products. I plugged the soundbar into the proper ARC HDMI port with the provided cable. I turned on the CEC settings, and I changed my audio outport to the ARC Port. Then I adjusted the input to the Magenta/HDMI color. Nothing. I contacted support and after an hour of checking, rebooting, etc, it still didn't work. Other thing to note is the buttons don't seem to work as intended? Pushing the inputs resulted in a blinking white light on the sound bar, instead of changing colors. The remote worked fine at first then felt like it was lagging and the sound bar wouldn't change or anything. I may just return it, i'm pretty upset at getting something defective and brand new. It's making me worry about my tv now. Don't buy this product. Support wasn't very helpful either.
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WMar,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Surround sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pairs perfectly with our new TCL 65" TV. Would definitely recommend
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi LisaN,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
need more control.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you can't turn up small speakers.you need to be able to control the volume on sub and small speakers.
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamS,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not loud enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price when it was on sale it is a fair product. The problem with this item it doesn't get that loud on the soundbar
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi HappySappy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would recommend would be a great gift for anyone
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DannyC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
He
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok, but remove control does bot work well. Two small speaker sound are not affected/ matched much with the big one.
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CuongLa,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy. Do not waste your money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound bar. TV is louder without it. No bass despite having a subwoofer. Returned 3 days later.
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TrentonB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stephen Berry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No sound comes out of the surround sound speakers in the subwoofer just sits there making no noise or sound at all.
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StephenB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
OK with the exception of the rear speakers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading other reviews this is not what I expected. I documented the installation problems in another review and the rear speakers offer very little enhancement.
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Save your money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. Nothing but problems and now sub quit working
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BryanV,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not Surround Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT the best TCL. Not even close to surround sound. The satellite speakers are pretty much Non existent.
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RosaliaS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Could be much better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar itself was okay but sub woofer and real speakers failed and the whole system was returned
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StevenP,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We take great measures to ensure that the soundbars we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer lost connection after one month. Now 5 months since purchase, sound is nothing but digitized white noise. Do not buy this unit
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PaulG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Soundbar doesn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work for us. Don't know what else to say. Supposedly a tech is coming out but it takes over a week to get it scheduled
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our soundbars are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the soundbars we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t adjust subwoofer levels or surround speakers levels. Very disappointed.
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jeff,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2016 lg sounds bar w/sub was way better. I connected this sound bar to my hdmi earc and was underwhelmed
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jay,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes that can be changed based on what you are watching to better suit the content. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is Garbage! Don’t waste your money..
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KoolV,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crappy sounds bar and base
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t do it, not worth it go buy a real sound system
This review is from TCL - Q Class Premium 5.1 Channel Sound Bar - Black
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joshua,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support