Customer Ratings & Reviews
- Model:
- S55H
- |
- SKU:
- 6580778
Customer reviews
Rating 4.6 out of 5 stars with 497 reviews
(497 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the S55H 2.1 Channel S-Class Soundbar for its exceptional sound quality, ease of setup, and powerful bass. Many find it user-friendly and appreciate its sleek, minimalist design that doesn't take up too much space. However, some customers have reported issues with Bluetooth connectivity.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok. Not that great. Sub woofer doesn't have much woof to it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DeeB, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Sara TCL Customer Support
Rated 2 out of 5 stars
Poor Connections
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth would not connect to my phone, it didn't register my button presses and the subwoofer wouldn't connect to the soundbar either.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi VitalisO,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get my new soundbar. It easy to set up but once I got it set up and played with the sounds it was a NO GO for me. The sound didnt do it for me so I’m taking it back and save for a better system. I wanted to like it but I just couldn’t
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dee53,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you still have the soundbar and need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sound bar, disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did not keep it. It was just too big for where we wanted to put it. We were very very unsatisfied. I hope the guy who sold us. The TV would’ve told us about how big it was. It wouldn’t fit in front of our TV because of the stand so we had to return it very disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HelenS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Louder soundbar, poor audio quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was louder than my TV, but surprisingly not as good. Probably worst soundbar I've ever used, but at least it had volume and looked sleek. Replaced it as soon as possible. Also takes up an HDMI port with no passthrough. And I couldn't get the audio to sync correctly with the video.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Junni,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage don't buy!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for exactly 3 months the speaker blew and I took it back to Best Buy and they wanted to charge me to fix it AFTER 3 MONTHS!! I threw it in the garbage can!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DonK,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Sound quality
Rated 1 out of 5 stars
No bass or mids
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So just using the soundbar with out the sub to see how it sounds and man it sounds so bad. The sound bar alone sounds tiny with no bass at all. My 15w bluetooth speaker sounds better. Seems like they added all the power to the subwoofer because its the only good thing about this. I def can’t recommend this product and i think other reviewers on here and amazon are being paid so be cafeful.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kel89,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Terrible Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much better than the sound quality of the TV. Yes it's a little bit louder, but not immersive whatsoever. Just pay a little more for a 3.1 or 5.1 system. Sounds like a tin can.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
It just stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for a while until it just died for no reason. Absolutely no power to the sound bar. If this is there quality it is not worth it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Muss,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Issues with volume control
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume will skip higher or lower without button pressing, it’s really annoying. It seems like there is a lag between the the sound bar receiving signal and translating that to increasing the volume. Also the signal stopped allowing the main tv controller from changing the soundbar through hdmi arc doesn’t seem to work anymore, I have to use the soundbar remote which is annoying, I have only had this soundbar since February 3, 2025. Disappointing, would not recommend this sound bar.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DroneJunkie007,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy has sent me a used product. I could clearly see the signs of open package when it was delivered. This sound bar and subwoofer disconnects so often and takes multiple attempts to reconnect.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vicky,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stay away
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible and the bass sucks - I should have spent more $ to get a better product
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TellyN,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor audio quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound from this was no better than the NXTFrame TV it was connected to. I returned it after a day and bought a Sonos Beam Gen 2 which is satisfactory.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ScottM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very nice but just doesn’t hold up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item looks great but the performance is terrible it’s very hard to find a comfortable volume either to loud or not loud enough and the sub constantly disconnects I had high hopes so this review saddens me.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BIGK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad Subwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer quit on me after 3 months of use. The sound was good enough for me to like, but now I cannot return it for my money back because the subwoofer won't work anymore.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JonathanS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
System not that good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system was working great for about a month and a half then the woofer stopped working but the sound bar still worked
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth the effort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to connect it to my mbdr tv for whatever reason. Followed everything in directions, but seems because we have an Amazon firestick, it isn't compatible. Very disappointing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cappy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work properly. Volume increments are delayed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChrisF,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DID MOT GET HOOKED UP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.INSTALLER SAID NOT ON THE INSTALL NEVER HOOKED UP N
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IreneD, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your sound bar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound isn’t the best it’s not loud. Would like to return
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EdnitaR,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support