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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 195 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers value the Premium HiFi True Wireless Earbuds for their excellent sound quality, impressive battery life, and convenient multipoint connectivity. Many also appreciate the comfortable fit and design, as well as the strong bass and effective active noise cancellation. Some customers feel the volume could be louder, and a few have noted issues with the controls and charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 195 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound from technics. Doesn't diappoint and is worth the hype

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Saul! It's fantastic to receive your 5-star review. We're so glad to hear that you're enjoying the sound quality and that our product has met your expectations. It's great to know that it lived up to the hype for you! - S Panasonic

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought these as a gift and i tried them out and they had amazing sound quality

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback! We understand that this was purchased as a gift, and we hope the recipient enjoys it. Your satisfaction is important to us! -C Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Smooth and balanced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice balanced sound top to bottom. The only drawback is that the buds are really small and difficult to handle out of your ears. A little pricey but worth it for this level of sound.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to hear that you are enjoying the product, thank you for the 5 stars! -C Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very impressive earbuds. Mahalo Technics!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of earbuds. Provides deep rich sound quality as any high end audiophile headphone would. Good solid quality and on par (if not better) with all of the other major name brands.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for being a valued customer. Your feedback helps us improve! -C Panasonic

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Poor ANC - not for commuters

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying that if you are looking for premium ANC earbuds for commuting, these are not for you. They do an ok job filtering the lowest frequencies, but anything higher than, probably a few hundred Hz, no dice. While waiting for my train, passing trains completely drown out my music (I actually feel like the train noise is being piped in through the buds). On the train I hear every creak, bump, etc. I can clearly hear announcements. And conversations are audible (though not always intelligible). Additionally, while walking with ANC enabled, even a light breeze rumbles through the earbuds (absolutely no wind suppression). It's a shame because the sound quality is excellent. Unfortunately, that's about the only real positive I can report. These buds ship with 7 ear tips sizes - which gave me hope that I would find a good fit. It's unfortunate that 5 of the 7 are medium and smaller. And the "large" and "x-large" just aren't. And, before you say that's why the ANC is not effective, I have premium silicone tips that seal well and pass the app's fit test. Speaking of the app, though powerful, it is unnecessarily complicated. For instance, there are two different places to set the strength of the ANC (overall strength and, as best I can figure, a frequency filter). The one good thing about the app is the ability to customize the tap controls. I own an almost two year old pair of Sony WF- 1000XM4 that I'm looking to replace. They have very good audio (though not as good as the Technics) and very good ANC (perhaps not quite as good as the current Bose QC2, but pretty close). But overall they check more boxes than the current crop of premium (EXPENSIVE) ANC earbuds I've tried.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We understand your disappointment. It’s important to us that our customers are more than satisfied and we will use your feedback for future improvements. Do let us know if there is anything else we need to know to improve this area of concern. You can contact us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -C Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Incredible sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are incredible quality, very beautiful sound, easy to connect, overall very happy

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to give us your valuable feedback! -C Panasonic

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good overall pick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great for music, but call quality can be improved, especially for outdoor scenarios.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback, we will consider it for future improvements. We deeply appreciate you took the time to provide us with your thoughts regarding the product. - S Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better sound that my Apple pro. Love the blue color.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Your 5-star rating brightened our day! We're thrilled to hear that you’re enjoying the sound quality and that our headphones have exceeded the performance of your Apple Pro. The blue color is a popular choice, and we're glad you love it! - S Panasonic

  • Rated 4 out of 5 stars

    Charging issues.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality but I frequently had charging issues with these until eventually the case stopped holding any charge.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best. Better sound than Sony, Apple, bose

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality of them all. If that is important to you than this is it. Works with any Bluetooth device and up to 3 at the same time Apple pc android it doesn't matter.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    AZ80

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't wait to hear how they sound they were fantastic Glad I purchased them you want some ear bugs that sound wonderful with all the music sounds this is the one

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello, Ted! We deeply appreciate you took the time to provide us with your feedback! -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my son! He loves them, sound quality is fantastic.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback! We understand that this was purchased as a gift, and we hope the recipient enjoys it. Your satisfaction is important to us! -C Panasonic

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Sound Quakitu

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The sound on these are pretty good. It was a great buy

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We're truly grateful for your 5-star review! Thank you for choosing us and for taking the time to share your positive thoughts. -C Panasonic

  • Pros mentioned:
    Battery life, Fit, Sound quality
    Cons mentioned:
    Controls
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great all around performer - only some minor nits

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BOTTOM LINE UP FRONT: I am quite pleased with these Technics EAH-AZ80arbuds. I may be a bit generous, but I have awarded them five stars. I could have given them 4.5 if possible (see details below), but they do everything well so I have upped it to a 5. They sound great and are full sounding. They are at least better than all buds I have (and I have had over a half dozen of them). The controls are very good and customizable, but I am demanding here and would like to see a bit more customization. The ANC is very good, but probably not as good as buds from some other manufacturers of premium priced buds. Due to an injury, I could not run with them, but I used them extensively in a gym and on cardio machines. The buds stayed firmly in place and are comfortable, but they are a bit heavier and larger than some of my other buds so I do wonder how I would do with them on a long run. Given their IPX4 rating, I am not concerned with my excessive perspiration. DETAILS: Packaging/Contents: The small box came with a small Quick Start Guide (QSG) sheet and a very thick safety and warranty card with very small printing. There are QR codes for the Android and ios apps, but nothing for a manual. However, I searched on the web and found a very detailed 68 page Owners Manual (OM) and easily downloaded the PDF file. Note a PDF of the QSG was also easily downloadable. What was also impressive is that there were seven pairs of different sized tips included. There was another QR code which led to instructions for determining the best earbud size. I followed those and selected the XL size. I thought L would be the correct size, but after using the buds extensively, I agree that the XLs were optimal - not only for fit, but noise cancellation. Note that the medium size was originally installed. Page 38 of the OM describes this process well. The charging cradle, and its indications, does not stand out as exceptional, but it is fine and sensible in showing charge status. It does QI charging very well - a great feature. There was also a standard USB C charging cable included, but no AC adapter which has become standard unfortunately. Pairing: It was simple and easy. I paired with a phone, tablet and a couple of stand alone MP3 players that I use in the gym. All went very well. The 3 way multipoint does seem to work as advertised - although sometimes my MP3 players did not auto reconnect with the buds. But this may not be an indictment on the Technics as this is a common occurrence. It could just be the MP3 player. The Technics did connect with my phone every time. What I also liked was that the instructions described pairing with both phones/tablets and stand alone MP3 players. Nice touch. I also appreciate the voice though the buds saying when pairing is successful. In fact, the voice is very good - and better than previous buds I have owned - for instance - you know when you have togged ANC on and off. Great. Settings/Controls: There is a find earbuds feature. I set that pretty easily, but honestly have not used it yet. I trust it will work if I need it. As for the controls - I liked them. The default settings were ok, but I wanted to change the ANC toggle so I would not have to depress the right earbud for 2 seconds. Using the app, I reassigned this to a 1 tap on the left bud. It works great - this is fantastic for a setting where one wants to have a conversation immediately. However, there were some limitations. I wanted to reassign what happens when you hold down for 2 seconds to lower the volume and could not. I do not like to double or triple tap for volume - I'd rather touch/hold for that, but could not set it to that function (and it is more important to keep the single tap on the right but for play/pause). This is a small, but real, nit for me. I've had buds that do much worse tho, and these are as good as another pair I own. The only voice assistants supported appear to be Alexa. Since I use Google, and I do not prefer using voice assistant anyway I did not try that. I did set to "voice assistant on your smartphone" and briefly tried it, but it was not responsive. You probably will get better results if you spend some time with it. App: The app was well laid out and intuitive. There are lots of settings. Definitely better than some of the non-premium buds I own, but not sure if it excels over other premium buds. I was able to easily set my preferred equalizer custom settings. I also set ambient sound control and ANC levels. The manual page 43 wasn't totally clear on the latter, but I think I figured it out. There are also many other settings that you can customize. It is very thorough. There is a firmware update setting too. I tried that, but it stated my firmware is up to date. The latest firmware date is August 31, 2023, and I am a bit perplexed that there is nothing more recent. Performance: They shine. Simple as that. They sound terrific. Bass is full and balanced. They are dynamic. LDAC support is great (but no aptX). The midrange voice is very clear and crisp. Very enjoyable. Again, I custom set the equalizer and they are about as good as I have heard. ANC is good, but honestly, I was hoping for better. Noise cancellation in a gym environment is indeed excellent. However, noise from a mower engine and a hair dryer while blocked somewhat still came through more than expected given the price of these. It is on par with a pair of buds that I have that are about half the cost (although I specifically purchased those buds due to the great reviews they received for ANC). However, the sound, controls and features of these are much better. Technics quotes a 7 hour battery life with ANC. I can say I used these for almost that long and they still were holding a charge. I also appreciated the chime and voice feedback from the buds when something changes (like ANC, pairing, etc.) as not all buds do that. They also worked fine for the phone calls I made. SUMMARY: Basically see the "Performance" paragraph directly above. They sound great, fit well, are comfortable, have good battery life, and have very good controls. Build quality is definitely premium. They pair easily, have 3 way multipoint (only 2 with LDAC). They work well for me in the gym, although I am unsure if they would be great for running since they are a bit larger and heavier than my "go to" running buds. They do ANC well, but I was hoping for a bit more blocking of engine noise given their price. All in all however, a great, all around package here. They may not be cheap, but I do recommend them.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your 5-star review means a lot to us. Thank you for taking the time to share your rating with us and the rest of the community. -C Panasonic

  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicest earbuds ive ever used. Absolutely worth the price. Ive even dropped them a few times. No issues.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello there! Thank you for the fantastic review! We're happy to hear you're loving your earbuds, even after a few accidental drops (they’re tougher than they look!). It's awesome to know they're living up to your expectations. Here's to many more hours of great sound and smooth listening! - F Panasonic

  • Rated 5 out of 5 stars

    great buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are great but I bought it for a cheaper price and bringing them back

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great fitting and sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit and sounds really good. Mowed lawn and earbud stayed

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio Candy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundstage and quality were what I was looking for, and these did not disappoint.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to hear that you are enjoying the product, thank you for the 5 stars! -C Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best you can get

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously amazing i have airpods sony xm5 and bose these sound the best

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your excellent feedback, it is much appreciated! -C Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Sound Quality and Bluetooth connectivity

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the glowing review and the 5-star rating. We're delighted to have provided you with a positive experience. -M Panasonic