Customer Ratings & Reviews
- Model:
- T36FT820NS
- SKU:
- 6455518
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the Professional 20.8 Cu. Ft. French Door Counter-Depth Smart Refrigerator's sleek design, overall performance, and ample internal space. The refrigerator is also praised for its ice production, quiet operation, and fantastic lighting. Furthermore, customers appreciate the refrigerator's ability to keep food fresh and maintain perfect temperatures.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design
All show. No go.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The good. Interior lighting is awesome! Dual compressors great. Quick cooling. Pretty refrigerator The Bad. NOT A CABINET TRUE DEPTH REFRIGERATOR. If you have European or full overlay door type cabinetry on either side of the refrigerator do not buy this unit. You have to pull the refrigerator out a minimum of 1.25” to allow the thick doors to articulate to their full opening potential. POOR INTERIOR DESIGN. The shelf above the wide drawer on the refrigerator compartment will sag as there is no midspan support or bracing to distribute the weight on the shelf. FREEZER SPACE is good for a family of two top two drawers are only 3 to 4 inches deep, just enough to clear a small Haagen Daz Ice cream container. Deal breaker is the door hinges not clearing the cabinetry. I will be returning this unit.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello Buildme1, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. If you have questions or concerns, please contact Thermador Customer Care at 1-800-735-4328. We are here to assist you and address any product issues you may have. Thank you.
Designed for 25” depth cabinets!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fridge is fine but for some very silly reason it was designed to fit in a 25” depth cabinet not the standard of 24”! Kind of unbelievable to me. Very disappointed with the carelessness of such a fundamental design feature.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello MrAJ, thank you for taking the time to submit this review. We apologize for your experience and for any inconvenience. As part of our initiative to continuously improve our products, our service and the overall customer experience we have forwarded your feedback to the appropriate department. Your input is invaluable and we appreciate you reaching out.
Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door is not closing right and the water despenser does not work
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hi Reza, thanks for bringing this to our attention and we’re sorry to hear you’ve been experiencing issues with your fridge. If you have any questions regarding service, please contact our 24/7 customer service team at 800-735-4328.
Doors defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doors dont fully close they hit on the storage bin. Has been a nightmare to deal with thermador. DONT BUY TOTAL TECH PROTECTION PLAN. BUY GEEK SQUQD PROTECTION OUT RIGHT.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello Harold, thanks for your review. At Thermador we strive to provide the high-level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Our Customer Care Team is available at 1-800-735-4328 if assistance is needed with your refrigerator. Please know we're here to help. Thank you.