Customer Ratings & Reviews
- Model:
- DIGITAL ITEM
- |
- SKU:
- 6258520
Customer reviews
Rating 3.7 out of 5 stars with 352 reviews
(352 customer reviews)Rating by feature
- Value3.5
Rating 3.5 out of 5 stars
- Quality3.5
Rating 3.5 out of 5 stars
- Ease of Use3.5
Rating 3.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
I had no idea I bought this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No idea I bought this in 2018 until just now 8/29/19.
No, I would not recommend this to a friendBrand response from TikiLIVE Customer Care
Posted .Hello Mac, we did have a promo and offered 30days free access to our Premium Plan Subscription for the Cable Alternative with a qualifying purchase from Best Buy. Currently we are working on expanding the lineup and the channels we used to offer are temporarily not available. Please stay tune and we will be very happy to assist you as soon an the new lineup will be on. Thank you again for staying in touch, Eliza TikiLIVE Customer Care Team
Rated 1 out of 5 stars
nope
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too new to really assess this cable alternative. Nope.
No, I would not recommend this to a friendBrand response from TikiLIVE Customer Care
Posted .Hello riconynkrs, Thank you for your review and feedback. If you have questions about our TikiLIVE - Cable Alternative service, please feel free to contact our customer support hotline at 305-289-4557 and we will be happy to answer any questions you may have. Kindest regards, Scott. TikiLIVE Customer Care
Rated 1 out of 5 stars
No idea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not use; came packaged with another product I bought
I would recommend this to a friendBrand response from TikiLIVE Customer Care
Posted .Hello JJJJ,
Thank you for your comment. Did you know that our TikiLIVE application works on;
1. Hisense & Sharp Smart TV'
2. Roku TV's, Set Top Boxes & sticks
3. iPhone & iPad
4. Android Phones, Tablets & Set Top Boxes
5. Amazon Fire TV Devices
6. Google Chromecast
7. nVidia Shield
8. Apple TV box
9. Xiaomi MI Box
If you have one of our approved Primary devices, you can start watching TikiLIVE immediately. Simply visit our offers page at http://tikilive.com/offers
Let us know if you have additional questions about our service, and we will be happy to help you.
Please make sure to update your review here once you have tried our service.
We would love to hear from you!
Kindest Regards,
Scott
TikiLIVE Customer Care
Rated 1 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one knows what this is and I will not use it at all
No, I would not recommend this to a friendBrand response from TikiLIVE Customer Care
Posted .Hello Mike, Thank you for taking the time to share your feedback. TikiLIVE is the Cable Alternative solution that delivers Premium USA channels to viewers across all North America. You may find out more from: http://www.tikilive.com/whatwedo
Since you have a free trial access code, feel free to use it on any of the following devices: Hisense/Sharp or Sony TVs, Amazon devices, Roku devices and enjoy Cable TV whenever you want. Kindest regards,
Eliza , TikiLIVE Customer Care
Rated 2 out of 5 stars
You save money but lose quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We canceled cable and switched to Tikilive to save money; however, you definitely lose quality when leaving cable. Yes, we have been able to watch shows but have faced issues nearly every day. For the most part, it will only freeze up for a few seconds a couple times a day so this does not typically affect what we are watching. My biggest complaint is the DVR feature. It is very appealing with signing up because there is no limit to the amount you can record BUT I rarely successfully use this feature. For example, I recorded two shows last night but today they are not what they said they would be. The show I clicked to record according to the guide actually was the middle of another episode. Nearly EVERY TIME I record a show I will be in the middle of watching it and it will jump back to the very beginning of the recording. This is especially frustrating when I am 45 minutes in to a show and have to click to fast forward back to where I was only to watch another minute and then it happens again. I have never had success with the chat button for customer service but always have someone answer immediately when I call. That is nice but none of my issues have ever actually been resolved. It is only a matter of time until I cancel tikilive if the DVR feature isn't fixed. After trying and dealing with it for a month now, it has become increasingly frustrating. I am almost to the point where I would rather pay more for cable. In summary, if you are not planning to use the DVR feature then I would say tikilive should work for you.
I would recommend this to a friendBrand response from TikiLIVE Customer Care
Posted .Hello Court, Thank you so much for trying out TikiLIVE and for taking the time to share your feedback. We apologize for the DVR inconvenience. We did have a DVR outage last week and we are still recovering some files, but we assure you we are working intensively to keep the DVR service unlimited and included with all TikiLIVE subscriptions plans and at the highest quality standards. We just tried to locate your recordings, but that's quite a challenge among hundreds of files and without knowing the username, therefore please contact us directly via www.tikilive.com/support and we will be happy to work with you! Thank you again, Eliza, TikiLIVE Customer Care Team
Rated 4 out of 5 stars
Very good but misses a couple spots.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I'm very pleased with Tikilive, I have had 0 issues with streaming freezes. Every once in a great while the sound will be off sync but a quick channel flip fixes it. It would be nice if you could live pause but not a deal breaker. My biggest complaints are I have to remember each week to set my favorite programs to record because there is no series recording option. Sometimes I forget and then I'm irritated. It would be nice to have the option to get the channels from a different time zone instead of NY. I can't stay up until 1 am to watch shows I used to watch at 10pm. If these 2 things get fixed it will be 6 stars from me.
I would recommend this to a friendBrand response from TikiLIVE Customer Care
Posted .Hello Ntnorton, Thank you very much for your great review and feedback. We are always working on improving our platform, expanding our territories, and adding new in-app features for customers just like you who would like to record an entire series. We appreciate your support of TikiLIVE and look forward to growing with you for many years to come! Kindest Regards, Scott. TikiLIVE Customer Care
Rated 4 out of 5 stars
Four out of Five!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tikilive is not a very well known streaming service but has been around for awhile. I've recently started using it and have the military package which is right under $29. It has all the major networks (NY channels) and a variety of popular channels to include four for ESPN. I don't mind that Prime channels are only NY stations as I can get out of market games that way and still get locals too! Some complain of lag time but if you have 300 MB or more that is only a minor problem. I did have some issues with one channel (ABC) last night as it was a little jittery but having an antenna allowed me to watch it local. For the price of $29 vs $45, for many others offering same channels, I think I can tolerate some lag now and then which is why I gave four out of five.
I would recommend this to a friendBrand response from TikiLIVE Customer Care
Posted .Hello Myreview, and thank you for trying out our Cable Alternative! Indeed OTT TV channels require good internet connection to enjoy the live content and we assure you that we are working on delivering the best content at the highest quality to our viewers. Kindest regards,
Eliza, Customer Care
Rated 2 out of 5 stars
Major problems started today
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TikiLIVE was running great for the first two days of my trial, but today the channel guide stopped working completely. It closes the app and takes me back to the Roku home screen whenever I try to access it. I can sometimes watch TV by going directly to a channel, but there is no information about the show anymore because the channel guide is down. Often times, however, that makes the app crash also. I tried uninstalling and reinstalling the app, but it did not fix the problem. I have tried to find their chat support, but it doesn't appear available at the link on their website and their phone number just goes to voicemail. When I click to search their knowledgebase for info, it just takes me too Google's homepage. Ugh! I'm hoping it's just a temporary outage of their service, but nothing on their website indicates a service problem.
No, I would not recommend this to a friendBrand response from TikiLIVE Customer Care
Posted .Hello Skyrydr, Thank you for taking the time to try out our Cable alternative and for sharing the feedback. Unfortunately we did have an outage yesterday that caused EPG errors. We managed to restore service in a couple of hours. Due to outage our support lines were quite busy, however we do get back with all our customers within less than 30 mins.
We hope you will continue to enjoy TikiLIVE service and feel free to contact us for any information you may need. Kind regards, Eliza, TikiLIVE Support Team.
Rated 4 out of 5 stars
Tikilive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tiki live tv i have a 31 day trial works ok just like cable tv just a little. there is 2 problems1 DVR a program the volume stops for an second then when it comes back you can hear the voices then you have to fast forward it a little and works fine. 2 no ondemand networks.
I would recommend this to a friendBrand response from TikiLIVE Customer Care
Posted .Hello Darkbluejetta. Thank you for trying out our Cable Alternative and for taking the time to share your feedback. Stay tune and follow us on Social Media, as we are working on adding more and more networks to our lineup on a monthly basis. We are also coming with improvements for te other services in a way that makes us trully the Cable Alternative for our customers. Kindest regards,
Eliza, Customer Care team
Rated 3 out of 5 stars
Good but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love tiki. All the channels are great and the price is good but its streams horribly. It will stop randomly and take forever to start the show back up. I know its not my internet so it has to be the tiki app.
I would recommend this to a friendBrand response from TikiLIVE Customer Care
Posted .Hello, Thank you for trying out our Cable Alternative and for taking the time to share your feedback. We generally recommend our customers to have device connected to internet via Ethernet cable, rather then wifi, as cord is sometimes more stable. Let us know how it goes, kindest regards, Eliza, TikiLIVE Customer Care Team
Rated 1 out of 5 stars
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got 30 day trial with my NVIDIA shield. Registered the code that was sent to me on the website and downloaded the app. Got it all set up and went to use it, went to every channel and every channel tells me my device isn't supported, that i needed either a Fire Tv, Roku or apple tv device. Contacted the support chat which was completely useless, sat on hold for about 3 minutes then got told they needed to open a ticket and I would hear back in 48 hours, its been 7 days and no one has reached out and no one can help me on the support chat. I just uninstalled and was done with them, i will stick with GEARSTV through Kodi for 20 a month.
No, I would not recommend this to a friendBrand response from TikiLIVE Customer Care
Posted .Hello Rob,
Thank you for trying TikiLIVE and for taking the time to share your feedback. We are sorry to hear you had a bad experience with TikiLIVE.
I am not sure if you missed this but, according to our support ticket convo and live chat records, it looks like we solved your issue since August 10 when we granted 30 days free access and also enabled your device for you.
We had not heard from you or gotten feedback since therefore, we assumed you were able to enjoy TikiLIVE, The Cable Alternative.
We are always striving to do better in our support for you. We do want to help you use the bonus free trial so let us know when you are available to take our call so we can assist on the call while you go thru TikiLIVE channels to make sure everything is working as expected.
Kindest Regards,
Scott
TikiLIVE Customer Care
Rated 1 out of 5 stars
Main Network Channels removed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tikilive started out okay, but now the main Network Channels that I was paying for to watch, have been removed. I just cancelled them because I'm not going pay for a service that doesn't provide what they advertise.
No, I would not recommend this to a friendBrand response from TikiLIVE Customer Care
Posted .Hello BestMark, Thank you for your feedback and review. There are a few remaining networks that are temporarily unavailable while they finish negotiations. We can assure you, we are doing everything we can to restore these networks to our lineup as soon as possible, and encourage you to revisit us again, so we may earn a better review and your business back. Kindest Regards, Scott. TikiLIVE Customer Care