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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 119 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers praise the COOLiFY Cyber Ultimate Cooling Portable Neck Fan for its exceptional cooling and heating performance, long-lasting battery, comfortable design, and solid build quality. The device is also appreciated for its portability and app-based controls. However, some customers have noted concerns about the fan's noise level, its weight, and the potential for hair entanglement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 119 reviews
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Keeping me cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing wear this under my beekeeping suit to help keep me cool, whilst I tend to my bees go to the mall go to the beach go have fun. You’re welcome.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Torras Coolify

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cools your neck really well while working outsude. Item was as described. I have no issues with this item. Great item and would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 4 out of 5 stars

    Love it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for indoors and medical reasons! Highly recommend for moms!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Genious product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This neck fan works really well. Its surprising how effecient it is. I love how the app can increase/decrease/change modes so effectively. I really love this product.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Really works!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not expect this thing to cool me down but it did! Amazing product

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Absolutely amazing

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutelt loved this device helped me all day through work, the battery could be a little better but then it would just be heavy, add a power bank with this and you wont be dissapointed

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Refreshing and cooling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item felt like i had an air conditioner on my face. I get very hot working wnd it keeps me cool during my work days in the summer.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Torras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy my new item I like how I can change the settings on my item how it keeps me cool and warm

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Porras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give 5 stars because keep your mood smooth and the mosquitos away ..it really helps when the sun Hits directly

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for hot days on trips, wish the battery life was longer but still worth it

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it because the AC in my car failed. An amazing product. Cooling is instant and the heat is surprisingly good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 2 out of 5 stars

    It works but its not worth $250

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get hot easily so i use a lot of different neck fans/coolers. I was really excited about this one as it seemed to offer cooling others dont. It does work to cool you down but its just not worth $250+ when the $10 fan i got on amazon keeps me cooler for longer. I really wanted this to work but this price just doesnt

    No, I would not recommend this to a friend
    • Brand response from TORRAS
      Posted .

      Hi there,

      Thank you for your feedback. We’re glad to hear you found the product useful, and we’re sorry to hear that you feel it doesn’t match the price.

      We’d love to share more about what sets the TORRAS Cyber apart from traditional neck fans:

      🔹 Revolutionary Cooling – Unlike conventional fans that only circulate warm air, Cyber uses semiconductor cooling (TEC) to deliver a real drop in skin temperature. It can cool the neck by up to 10°F within seconds, offering a level of relief that regular fans can’t achieve—especially on hot and humid days.

      🔹 Premium Design & Comfort – With a 6000mAh battery, up to 10 hours of use, low-noise motors, and an ergonomic, lightweight design, it’s built for all-day comfort and durability.

      🔹 Smart Control via App – The Cyber also features app connectivity, allowing you to adjust cooling levels, fan speed, and monitor battery status for a more personalized and immersive cooling experience.

      🔹 Experience Matters – The way you use the device can significantly affect how well it performs. For example, using it in an enclosed or properly ventilated space, or adjusting it to fit closely around your neck, can make a big difference in how effective the cooling feels.

      If you’d like tips on how to get the best performance from your Cyber, feel free to contact us at [email protected] — we’d be more than happy to assist and help optimize your experience.

      Thanks again for giving TORRAS a try!

      Best regards,
      Torras Customer Care Team TORRAS

  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    great item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is item turned out to be a wonderful purchase. I tell all my friends about it

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Coolant heating fan for your neck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it it’s great works great. Keep you cool while you’re on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this item for the hot Florida summer and it does what it is supposed to! Fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product! Bought for a tropical trip, it worked well

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools you down instantly great for outdoor yard work. Awesome product!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Jimmy’s cool head

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work out in heat all day. This product is great for outside work

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Neck Band

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely cools you off the gels works to for the back of your neck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neck fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the hot summer days! A neck fan for when on the go is great!

    I would recommend this to a friend
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