Customer Ratings & Reviews

So slow!!! Turns on slow, loads apps slow . Worst tv I’ve ever purchased

This TV freezes a lot and sometimes when my boys are watching TV it just jumps to the home screen, and its super slow with response time

Fire tv’s are garbage I would rather purchase any other tv & ad a firestick. The quality of the remotes are trash. The tv’s do not have buttons on the besides 1 button that is a power button & input button. So once the r more goes out there is no way to control the tv at all. None of the replacement remotes would pair. So now we have a tv that is not even 1 year old that we can not use until I can figure out another way around this

I have been on the phone with your company since 9:30 am this morning. It is 2:41 pm now. No one can tell me where my TV is that should have been delivered by 9 pm last evening. I have been hung up on, transferred to incorrect depts. Your company needs a new service dept. They can't help, don't speak understandable English. I need my TV that I paid for. I will be writing Richfield, MN today. Attn Mr. Mike Mohan. I want My TV today.

Stay away from this tv. Complete junk. I bought it for a Christmas present. Been away for awhile and daughter didn't get to use it. We are finally getting to use it now and this thing freezes nonstop, takes forever to load, shuts off without warning, and is a complete piece of crap. Unfortunately I'm two days past the return policy. Save your money and get an LG. I have three LG Smart TVs and have had no issues.

I just wanted a TV. Instead, I got yet another Amazon Fire Stick, but one that's badly executed. I had to download an app just to get Xfinity cable. And the Xfinity app is a beta that crashes a couple of times a day. I hate this TV. I really wish I had returned it. I love Amazon Fire tablets and Fire Sticks. But I despise this TV. On the plus side, Best Buy has been a joy to deal with. Delivery was wonderful. I give Best Buy 5 stars.

The colors constantly changes while I’m watching TV, I’ll definitely be contacting BestBuy in regards to returning this product.

Tv did not include a remote and the new remote purchased will not pair

Do not buy. This tv will be going back. Does not keep a stream going (is not our wifi) far too many apps not able to be used if you have xfinity.

Would have been great, but tv has a line going through the top of screen. Unfortunately we opened as a gift last the return date.

I have to give one star because it doesn’t have ZERO! I bought this tv and once I opened it and was getting out of box the screen is so thin and cheap I guess my palm pushed in on the screen and once I turned it on a high black spot on screen, never got a chance to watch the first program!!!! I don’t think I will be purchasing another one like this , screen is just too thin.

Tv came with no remote, no power cord and freezes on the language screen.

It's not a bad TV. The TV keeps powering down. Will probably return it for something else.

wow. literally the worst thing i have ever purchased. It was a spare tv used literally once. tried to use it again for a guest and it is broken. Also pretty surprised to see the return policy is less than 30 days. will never buy anything at best buy again.

Just an awful TV - constantly freezes - hardly works

Worked fine until it didn’t. 1.5 years later and the sound stopped working. Had someone look at it and was told it would cost more to fix than to buy another one. I guess that’s what they want. Warranty is one year and that’s about all you’ll get out of it.

Remote stopped working 2 weeks after having the TV.

I bought this on 03/20/21 and I either need to exchange or return. I will turn it on and within a couple minutes of watching it just turns off. I checked to see if the sleep timer was on but it is not. So aggravating.

I bought this for my mother and step-father for Christmas. The sound has stopped working. I have done everything I’ve read online, but nothing works. Please don’t buy it. Spend the extra money and get another brand.

Tv went out exactly one month to the day from the date of purchase. Today. Was told only have 15 days from date of purchase to return. I will NEVER shop best buy again. Worst customer service ever.