Customer Ratings & Reviews

Amazing buy! Such great customer service at Best Buy and the price was amazing!!!

Horrendous service. I ordered a new tv on black Friday. My new tv came without both feet. I called and was told they were sending a new tv out by 12/10. An awfully long wait and why can't you just send the feet? While waiting I went in to the store and they told me they do not carry the feet. 12/10 passed. Still no tv or email or tracking number. I called customer service on 12/13 and they said no tv was sent out. The first rep suggested I go into the store about the feet, which is wrong. Eventually I was transferred to another rep. She told me it was not Best Buy's policy to send out a replacement. Who was I talking to that said the replacement was on the way? I asked to speak a manager 3 times and each time, the rep repeated the policy as if that was the issue. Finally, I told her she would be included in the complaint if she did not get the manager and she agreed. When she returned she explained no managers were available. It is now Dec. 14, I am on cat now and the rep keeps forgetting what we are chatting about and is now talking about best buy's policies and telling me to go to the store for feet. I now have hours invested on fixing Best Buy's mistakes. Who calls this Customer Service? They export their service jobs to people with terrible English and give them no power to properly solve problems and offer no alternative phone numbers or management to remedy the issues that fall through the cracks. I am 48 and have never, in my life, boycotted a business.....until now. I will never buy again from Best Buy and will not be renewing my Geek Squad service membership.

This is the second Toshiba Fire TV I have bought from Best Buy. I love my TVs.

Wonderful product the best I've had I love products and services from Best buy

I love these tvs this is the 3rd one i have purchesed

Great Television at that price point. The fact that its a fire tv

very vibrant i love how it displays the colors plus toshiba was featured in a movie

Great value. Is amazon ran system getting used to that.

Love these tv's. We have 4 of these in our home never had an issue

Very good tv just the remote is very small, very difficult to use especially when you are 81 yrs old

Item came with all peripherals in the box and the TV works like a charm

18 months in and it already has some issues. Sometimes the sound of the TV does not work (have to unplug and plug the TV back in) and it screeches when i change the channel. Awful!

Great tv, great price, great packaging, easy set up and fast delivery,

I love my new tv... it's everything I was looking for. Looks great in my new room!!!

Great purchase ,great resolution.thinking about getting a bugger size

The tv is great and has amazing resolution. I extremely recommend it.

Good value. Good resolution, many viewing options including, movies news, etc.

The tv is okay. The sound is okay, but the picture looks nice. Also, the Auto Low Latency Mode is really bad. While playing my ps5, the picture kept jumping but when I take the Auto Low Latency Mode off, it stopped but then there was a lag between my controller and what's being displayed on the tv.

It has good colors, the fire tv is a little slow but it works well

So far it’s been a good tv so far, haven’t had long enough to really know.