Customer Ratings & Reviews
- Model:
- 50C350LU
- |
- SKU:
- 6525243
Customer reviews
Rating 4.5 out of 5 stars with 1611 reviews
(1,611 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 50" Class C350 Series LED 4K UHD Smart Fire TV's picture quality, ease of use, and its affordability. Many appreciate the easy setup and sleek design, while some users noted challenges with the remote control and viewing angles at certain positions. The streaming capabilities and volume control received mixed feedback. Overall, the positive feedback on picture quality and ease of use outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time i turn my TV on i have to change it to no subtitles. I shouldn't have to.
No, I would not recommend this to a friendRated 2 out of 5 stars
Slanted white lines across the entire screen!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slanted white lines across the entire screen. Very poor picture quality and interface.
No, I would not recommend this to a friendRated 1 out of 5 stars
Got a dud... waiting to see if Toshiba fixes it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Busy itself was great. I purchased the TV 7/22. It worked well until 8/1. Now there are lines on it like the screen is going out. The TV is on a shelf. No one has touched the screen or gone anywhere near it since we sat it on the shelf 7/22. Now I need to call Toshiba (thankfully there is a 1 year warranty) - I'm just irritated because the last TV I had lasted for 15 years with zero issues. I purchased this one because I thought I needed an updated TV... but apparently new technology just isn't built to last. Wish I wouldn't have gotten rid of my old TV.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for sharing your experience with us. We're glad to hear that you initially enjoyed your new TV, but we’re sorry to learn about the issues you've encountered since then. It's understandably frustrating to have a product fail shortly after purchase, especially when you had a reliable TV for so many years. We constantly strive to improve our products, and your feedback is valuable in highlighting the importance of quality and longevity in the technology we offer. If there's anything more, we can do to assist you during this process, please don't hesitate to reach out. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Misleading
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed because at the time of purchase it specified the tv was “open box excellent condition”. It wasn’t in excellent condition because it didn’t come with a remote or a power cord.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you, Jennifer for taking the time to share your experience with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. We have shared your feedback with the team to take the steps needed to improve. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 2 out of 5 stars
Misleading Description, Broken Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was not as described as listed. It was shipped to my home damaged and missing hardware.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First TV had a problem with the chip. Second TV they delivered the wrong TV, third TV works for now. Poor customer service. They were supposed to send a gift card for my trouble, and never did. You did a poor job Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Picture was bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were two issues with this tv and both were regarding the picture. Regardless of trying to fix the contrast, brightness, settings The picture was always bright and white. Second issue was there were lines in the picture. It was so bad I had to return this tv. Dont know if this was a defective tv or not.
No, I would not recommend this to a friend- Cons mentioned:Streaming
Rated 1 out of 5 stars
Terrible tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is not good at all. I cannot watch any streaming channels without it glitching and buffering. It's not my wifi because i work at xfinity i have tried every single option to make sure it is not my wifi.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Disappointed. Poor sound.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning this item. The sound was really poor. Sounded like a computer monitor speaker and it was coming from behind the TV vs projecting out. Couldn’t get loud or clear enough in a comfortable way. Also, the screen seemed smaller than 50”.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the TV, but your customer service is extremely poor. Basically I ordered this as a Valentines gift for my girlfriend, but the delivery driver stole it as it was never delivered. I had to wait an extra week for it to be delivered and wasn't even offered any compensation!
I would recommend this to a friendRated 1 out of 5 stars
TV stopped working aftet 8 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 months the tv started showing double picture. It is a HiSense tv with a Toshiba label. Under warranty but technician couldnt fix it so he destroyed it as per their policy but he left it there which was mot helpful. Not buying a toshiba or hisense again.
No, I would not recommend this to a friendRated 2 out of 5 stars
Discouraged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was displeased with your Geek representative. He had attitude and really never lead me to properly use my television. My cleaning lady finally set me straight on how to use it.
I would recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi PaulVolkman! I am truly sorry to hear about your experience with our Geek representative, that is certainly not the level of service we strive to provide. It's disappointing to hear that you were not properly assisted with your television and had to seek help elsewhere. This is an isolated issue, and we will use this feedback to improve our training and customer service moving forward.
JC | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
Worst TV ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I've ever purchased. I've owned it 4 months and it constantly has two different shows sounds coming through the TV at the same time. Meaning I'm watching one show but another shows commentary is playing in the background as well. The only way to make it stop is to unplug the TV and wait for it to reset. It's a piece of garbage.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad image
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received and set up this TV and absolutely hate it. The frame is not modern /sleek. The feet are too big. Most importantly, the picture is awful. The volume doesn't adjust with the cable remote, etc. On hold with the Toshiba cs # but don't think any agent will answer. I had a HiSense that stopped working after less than 3 years and I loved it! I just found out on the box for this Toshiba that it is manufactured by HiSense! So much for avoiding buying another HiSense since it stopped working.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We apologize for your disappointing experience with the Toshiba TV. We value your feedback on design, picture quality, and functionality. We aim to improve future products based on your input. We're sorry for any inconvenience caused by picture and volume issues and are committed to resolving them promptly. Thank you for bringing these concerns to our attention, and we're dedicated to regaining your trust in our brand. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 2 out of 5 stars
Better choices for the same price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful FireTV interface, mediocre color without major adjustments, fairly sharp. Better options for about the same price.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We're sorry to hear about your experience, and we appreciate you sharing your feedback with us. We understand your frustration and disappointment, and we apologize for any inconvenience caused. Please know that we take your concerns seriously, and we're committed to addressing them to improve our services. We hope to have the opportunity to regain your trust in the future. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
Bad screen/picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second Toshiba TV I bought that had a bad screen. I exchanged the first one and got a refund for the second one and bought another brand.
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen messed up and Toshiba would not fix. I was within the first 8months and they denied my claim.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not very good for antenna tv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought it would be. Don't like the remote at all!
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for sharing your feedback. We’re sorry to hear that the Toshiba 50" Class C350 Series LED 4K UHD Smart Fire TV didn’t meet your expectations, especially regarding the remote. Your input is valuable to us, and we’ll make sure to pass it along to our team. If there’s anything we can do to improve your experience or if you need assistance with the remote, please don’t hesitate to reach out. Patricia | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 2 out of 5 stars
Toshiba fire tv review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv barely works I’m confused smh HEAVY LAGGING smh
No, I would not recommend this to a friendRated 1 out of 5 stars
Subpar colours and picture quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with picture quality specially with colors. Picture is just outdated. I do not recommend this tv.
No, I would not recommend this to a friend
