Customer Ratings & Reviews
- Model:
- 50C350LU
- |
- SKU:
- 6525243
Customer reviews
Rating 4.5 out of 5 stars with 1621 reviews
(1,621 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 50" Class C350 Series LED 4K UHD Smart Fire TV's picture quality, ease of use, and its affordability. Many appreciate the easy setup and sleek design, while some users noted challenges with the remote control and viewing angles at certain positions. The streaming capabilities and volume control received mixed feedback. Overall, the positive feedback on picture quality and ease of use outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bad image
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received and set up this TV and absolutely hate it. The frame is not modern /sleek. The feet are too big. Most importantly, the picture is awful. The volume doesn't adjust with the cable remote, etc. On hold with the Toshiba cs # but don't think any agent will answer. I had a HiSense that stopped working after less than 3 years and I loved it! I just found out on the box for this Toshiba that it is manufactured by HiSense! So much for avoiding buying another HiSense since it stopped working.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We apologize for your disappointing experience with the Toshiba TV. We value your feedback on design, picture quality, and functionality. We aim to improve future products based on your input. We're sorry for any inconvenience caused by picture and volume issues and are committed to resolving them promptly. Thank you for bringing these concerns to our attention, and we're dedicated to regaining your trust in our brand. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
Worst TV ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I've ever purchased. I've owned it 4 months and it constantly has two different shows sounds coming through the TV at the same time. Meaning I'm watching one show but another shows commentary is playing in the background as well. The only way to make it stop is to unplug the TV and wait for it to reset. It's a piece of garbage.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the TV, but your customer service is extremely poor. Basically I ordered this as a Valentines gift for my girlfriend, but the delivery driver stole it as it was never delivered. I had to wait an extra week for it to be delivered and wasn't even offered any compensation!
I would recommend this to a friendRated 1 out of 5 stars
TV stopped working aftet 8 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 months the tv started showing double picture. It is a HiSense tv with a Toshiba label. Under warranty but technician couldnt fix it so he destroyed it as per their policy but he left it there which was mot helpful. Not buying a toshiba or hisense again.
No, I would not recommend this to a friendRated 2 out of 5 stars
Better choices for the same price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful FireTV interface, mediocre color without major adjustments, fairly sharp. Better options for about the same price.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We're sorry to hear about your experience, and we appreciate you sharing your feedback with us. We understand your frustration and disappointment, and we apologize for any inconvenience caused. Please know that we take your concerns seriously, and we're committed to addressing them to improve our services. We hope to have the opportunity to regain your trust in the future. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 2 out of 5 stars
Not very good for antenna tv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought it would be. Don't like the remote at all!
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for sharing your feedback. We’re sorry to hear that the Toshiba 50" Class C350 Series LED 4K UHD Smart Fire TV didn’t meet your expectations, especially regarding the remote. Your input is valuable to us, and we’ll make sure to pass it along to our team. If there’s anything we can do to improve your experience or if you need assistance with the remote, please don’t hesitate to reach out. Patricia | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
Sound with no picture and freezing up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV and three weeks later had issues. Sound but no picture and freezing up. Contacted Best Buy and there was nothing that they could do... Contacted Toshiba and they just wanna give me the run around. Money wasted. This will be the last Toshiba I buy and the last purchase from Best Buy as well.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for giving us a feedback, James. We do apologize for the experience did not meet your expectations to Toshiba - 50" Class C350 Series LED 4K UHD Smart Fire TV. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 2 out of 5 stars
Toshiba fire tv review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv barely works I’m confused smh HEAVY LAGGING smh
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad screen/picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second Toshiba TV I bought that had a bad screen. I exchanged the first one and got a refund for the second one and bought another brand.
No, I would not recommend this to a friendRated 2 out of 5 stars
tilt tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the scews to the legs would not scew in tight and stripped so the tv is kinda propped up
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for sharing your feedback; we apologize that your experience did not match your expectations. We are sorry that you did not enjoy the Toshiba - 50" Class C350 Series LED 4K UHD Smart Fire TV @ BestBuy, we have shared your feedback with our team to address the issue. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
Subpar colours and picture quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with picture quality specially with colors. Picture is just outdated. I do not recommend this tv.
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen messed up and Toshiba would not fix. I was within the first 8months and they denied my claim.
No, I would not recommend this to a friendRated 1 out of 5 stars
Non-working tv out the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased tv on 4/2/24 and it does not work; can't get the remote and tv to pair. When I called customer service on 4/18/24 to inform them of the problem and exchange; I was told "No" because it was passed the 15 days, so I'm stuck with a tv that doesn't work and no help from Best buy.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi CHubbard! I’m truly sorry to hear about the frustrating experience you’ve had with your recently purchased Toshiba TV. It’s disheartening when a product doesn’t work as expected, especially when you’ve followed the proper steps and reached out for assistance. Rest assured, we are committed to making it right for you. I recommend contacting our technical support team at 1-877-689-4899; they can offer assistance covered by the manufacturer’s warranty. Thank you for your patience, and we’ll do our best to resolve this situation!
JC | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
Do Not Buy This TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Toshiba tv was purchased at Best Buy on 2/17/24. I'm already having trouble with horizontal lines across the picture. Warning....do not buy this tv. It's a piece of junk. I purchased a Toshiba tv 20 years ago and that tv is still working beautifully. The new Toshiba tvs are trash.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi CarolU! I am truly sorry to hear about the trouble you are experiencing with your new Toshiba TV. It must be frustrating to have horizontal lines affecting the picture quality, especially after having such a positive experience with a Toshiba TV in the past. Please know that we take your feedback seriously and we will do everything we can to make it right for you, including offering assistance covered by the manufacturer's warranty. If you need further assistance, please don't hesitate to call 1-800-457-7777.
JC | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
Speakers Stopped Working
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months the speakers stopped working on this TV for no apparent reason. Looking to see if external speakers will work to try and salvage this TV
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for your feedback regarding the issues you've encountered with your TV's speakers. We understand how frustrating it can be when a product fails to perform as expected, especially after six months of use. It’s great to hear that you’re exploring the option of using external speakers to salvage the situation; this can often be a viable solution. We recommend reaching out to our customer support team for further assistance, as they may have additional troubleshooting tips or options available to help resolve the speaker issue. Your satisfaction is important to us, and we’re here to support you. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Rated 1 out of 5 stars
TV issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought it a year ago and the TV is already giving me problems. The screen goes black while the power light is on.
No, I would not recommend this to a friendRated 2 out of 5 stars
Poor picture and color quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color and picture are not as clear as advertised and you can really tell during a darker background
No, I would not recommend this to a friendRated 2 out of 5 stars
Picture quality?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is dull and washed out. I have not had a picture quality this bad in decades.
No, I would not recommend this to a friendRated 1 out of 5 stars
TERRIBLE EXPERIENCE WITH BEST BUY AND TOSHIBA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IF I COULD I WILL PUT 0. TO THE TV AND SERVICE OF THE SOTRE AND OVERALL PURCHASED EXPERIENCE . SALES ASSOCIATE DIDNT CARE ABOUT SELLING ON 09/05 WHEN I WENT TO THE STORE, RATHER TALKING TO EACH OTHER ABOUT THEIR DAY . ANYWAY , NOT GO BACK TO THE STORE , AND THE TV FAILED TO WORK AS I EXPECTED FOR A GOOD BRAND AND NEW OVERALL TERRIBLE
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay away from Fire TVs
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV in June as a replacement for the last Fire TV I had that stopped working while under warranty. It worked well for about 3 months and then early October this TV also stopped working and when i called the customer support just said its a known issue and to bear with them. I don't recommend this tv or any other Fire TV.
No, I would not recommend this to a friend