Customer Ratings & Reviews
- Model:
- 55C350KU
- SKU:
- 6458645
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the superb picture quality and ease of use of the 55" Class C350 Series LED 4K UHD Smart Fire TV. Many appreciate its affordable price and the vibrant colors, while some users find the remote control to be problematic. The user-friendly setup is also frequently praised.
This summary was generated by AI based on customer reviews.
the review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's a very, very, very ,very good television. i like it.
I would recommend this to a friendGreat Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. 1st time owner of a smart Tv & impressed
I would recommend this to a friendSatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a beautiful screen and the sound is magnificent.
I would recommend this to a friend- Pros mentioned:Picture quality
You can do better for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was good, sound sucked. Lucky Best Buy let me exchange it for a Insignia that was less money and better quality in both picture and sound
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi HowiesTV, thank you for purchasing the Toshiba 55C350KU and for taking the time to provide us with feedback. We're sorry to hear that you are not pleased with the sound quality, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Toshiba product, we are here to help! Thanks again, Toshiba Support Team.
Terrible Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My screen turn black, Best Buy wanted more money to diagnostic testing !! Ugh Trash!!
No, I would not recommend this to a friendWaiting to die
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works currently but occasionally the screen will flash and it makes me think it's days are numbered.
No, I would not recommend this to a friendJunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years later the backlight has gone out. This is the 3rd tv in almost 5 years to have the same issue and they were all different brands. Can we not rely on tvs lasting longer than 1-2 years?? This is ridiculous. These companies don’t seem to care about quality anymore. I’m tired of buying tvs. It’s not worth it
No, I would not recommend this to a friendCan’t hold an internet connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It cannot stay connected to WiFi, Alexa never worked with the remote, the remote would not pair with the tv after needing to reset the tv due to the internet issues. A great picture is worthless if the tv stops functioning after a few months.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Don't buy, don't reccomend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst remote control I've ever had the displeasure to own. I should have taken TV back, but spent a few months learning the complicated 20 clicks to half program the thing. Actually thought of setting fire to it and doing a video of that.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi Vern,
Thank you for taking the time to review our Toshiba - 55" Class C350 Series LED 4K UHD Smart Fire TV. I understand you found it uncomfortable to use since the remote control is not functioning well and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 800-457-7777 for further assistance.
Toshiba Products
Nikki
https://www.toshiba.com/
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not sync to headphones. Tried to call for support but never get anyone. I bought this because my tv didn't have bluetooth and I need headphones so my wife can go to sleep early.
No, I would not recommend this to a friendME
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Considering I am having to replace this tv after 3 years when its been taken care of, i don't have a great review The back light died in 3 years.
No, I would not recommend this to a friendBye Bye Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could say that I love this tv and at one point I truly did until it stopped working. Purchased this tv in Sept of 2021. The other week the tv would no longer boot up, only to the Fire TV logo and nothing else. I contacted Buy via their online chat and they recommended me to call support. I did call the number they gave me and I spoke to a rep, who told me to try and factory reset the tv to no avail. So I called back support and they told me to bring it back to my local buy. We'll I did last Friday. The Buy rep, told me there was nothing they could do but to get an RA "Return Authorization" from and they could start the replacement. I asked if they could call for me, they said no. So here I am, in the store calling support.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, thank you for purchasing the Toshiba 55C350KU and for taking the time to provide us with feedback. We are so sorry to hear that your TV is no longer booting up. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Waste
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and returned the same day. We wanted a tv for our basement and didn’t want to spend a fortune. Saw this in best buy and thought it was a great deal. Got it home and it did not work. It just kept spinning on the home screen. We followed all of the directions and called the number (which was just a recording). After doing some research I saw that several people have had issues after a short time. Thankfully we discovered this issue in less than 24 hours so we were able to return it. Sticking with Samsung.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi there!
Thank you very much for taking the time to review our Toshiba - 55" Class C350 Series LED 4K UHD Smart Fire TV . I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Toshiba Support
Shella
Blank screen don't buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a good tv until one day the screen just went blank, I’ve looked up how to fix it on youtube and it seems like its a common thing with this tv. The screen just goes blank some people say if you keep unplugging the tv should work , not the case with me i will reach out to manufacturer and see what can be done. Should be a recall they should just pull this tv, no more sales. Don’t buy.
No, I would not recommend this to a friendTV Went Out a year and 4 months after purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally 4 months after the warranty ended the back light went out on the TV. It will cost more to fix the TV the what I purchased it for. Buyer beware. Toshiba needs to do better with this product. Now I have to buy another TV.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hello Rwill,
I personally would like to apologize for the experience you have been through with our Toshiba - 55" Class C350 Series LED 4K UHD Smart Fire TV. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance at 855-527-2411 Daily 8am - 9pm CT.
Toshiba Support
Molina
https://tvna.compal-toshiba.com/us
When is Toshiba not a Toshiba ?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned mine for a refund after I found out that Toshiba signed a contract with Hisense in 2017 for Hisense to make TVs and slap the Toshiba name on them. They're not made to any better specifications, they are Hisense tvs branded toshiba!
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi MarkB, thank you for purchasing the Toshiba 55C350KU and for taking the time to provide us with feedback. We're sorry to hear that you are not satisfied with your TV, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Toshiba product, we are here to help! Thanks again, Toshiba Support Team.
3 Year Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in November of 2021 for $380ish and just crapped out on me. Backlight is gone, just went to a black screen in the middle of use. First TV that has ever broken on me. Dont recommend.
No, I would not recommend this to a friendI'd rather blow my grandpa than rebuy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do you like sleep? It's 2:32 am for me and instead of sleeping in writing a review. Blue light blocks melatonin needed for sleeping. The blue light at the bottom of the TV can't be turned off. You can't block it because it's the sensor for the TV. ONLY solution is to buy a separate smart plug. F amazon, and F the short-bus engineer that designed this.
No, I would not recommend this to a friendAwful TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having nothing but trouble with this TV. Comcast and Toshiba cannot rectify the problem. I am sorry that I bought it. The picture goes from full screen to very small. No one can help me. Can you do something?
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Toshiba Customer, thank you for purchasing the Hisense 55C350KU and for taking the time to provide us with feedback. We're sorry to hear that your TV is freezing. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
DO NOT BUY - FRAGILE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely fragile. We had for one week. Hung in wall and the corner had a mark like someone smash it. They would not except return. I would never buy this brand again.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi EileenB, thank you for purchasing the Toshiba 55C350KU and for taking the time to provide us with feedback. We're so sorry to hear that your unit was damaged when you received it! Please contact BestBuy to file a claim; I'm confident that our partner at BestBuy will take care of you. Thanks again, Toshiba Support Team.