Customer Ratings & Reviews
- Model:
- 55C350KU
- SKU:
- 6458645
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the superb picture quality and ease of use of the 55" Class C350 Series LED 4K UHD Smart Fire TV. Many appreciate its affordable price and the vibrant colors, while some users find the remote control to be problematic. The user-friendly setup is also frequently praised.
This summary was generated by AI based on customer reviews.
Dead screen in 23 months.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Toshiba 55" C350 in Oct. 2022. Dead screen September 2024. Turns on and quickly fades to black - sound still working. The manufacturer warranty has expired. It will cost more to fix than to replace. I will avoid Toshiba/Hisense LED TVs from now on. Flaky piece of garbage.
No, I would not recommend this to a friendEntry level, could be better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is pretty basic led tv running on amazons platform.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello James, thank you for purchasing the Toshiba 55C350KU and taking the time to provide us with feedback. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
No Dish compatibility
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay.....we're old. And even though we do have streaming services, we prefer cable...specifically Dish Network. This Toshiba TV was not able to pair with our Dish remotes. Even with the generic remote we have, it could only increase volume and change channels, it could not turn the TV off and on. Nor could Alexa turn the TV off and on. Only the one Toshiba remote could turn the TV off and on, and that was not acceptable. We returned it and bought a Samsung for a bit more money. It paired with our Dish remotes seamlessly. We're happy now.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi TimW, thank you for purchasing the Toshiba 55C350KU and for taking the time to provide us with feedback. We're sorry to hear that your TV is not pairing with the remote, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Toshiba product, we are here to help! Thanks again, Toshiba Support Team.
Buyer beware
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS PRODUCT IT IS NOT TOSHIBA! We bought this TV in December 22 and the screen went out in July of 23. After 45 days of back and forth with the actual manufacturer....HISENSE...they decided not to honor the warranty. It is a tragedy that people are mislead thinking this is a Toshiba product when in fact it is Hisense, we are now stuck with a useless piece of plastic.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi RustyC, thank you for purchasing the Toshiba 55C350KU and for taking the time to provide us with feedback. We are so sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Dont buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV tequires you to sign in to an amazon account. It also requires you to allow amazon to monitor everything you view and say. Do not buy unless you don't care about that.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Julio! Thank you for choosing Toshiba TV! We appreciate your feedback and we are sorry that you feel that way about Fire TV's privacy settings. However, if you wish, you can go to Preference and turn off Data Monitoring. If you have any further questions, feel free to give us a call at 1-888-407-0396 or send us an email at support@toshibatv-usa.com. Thanks Again, Toshiba Support Team
- Cons mentioned:Remote control
Toshiba 55in. Does not work for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television does not relate to the remote. I had to send the Television back
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Toshiba Customer, thank you for purchasing the Toshiba 55C350KU and for taking the time to provide us with feedback. We're sorry to hear that your remote is not responding with the TV, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Toshiba product, we are here to help! Thanks again, Toshiba Support Team.
NO Service from Best Buy or Toshiba
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV seamed fine. 4 months in and I have lines on the screen and Toshiba will not recognize the serial Number and Best Buy said good luck. No help from either one if you have an issue. I purchased three of these 55 inch TVs at the same time and there is NO service
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi Tstan4d,
We're sorry for the inconvenience caused by this product. Your feedback helps us improve the quality of our product and our service as well. Please contact Toshiba at (855) 527-2411 for further assistance.
Toshiba Support
Lea
https://tvna.compal-toshiba.com/
Terrible tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen is gone and it’s not even 2 years old. Not worth it to fix. Would never buy Toshiba again. Very disappointed
No, I would not recommend this to a friendEhh
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in December tv went out in September. Repairman came out and fixed issue in 20 minutes.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Best Buy did not deliver on their ad's promises.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No remote, despite what the ad said. Had to purchase one thru Amazon.
I would recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi LarryO, thank you for purchasing the Toshiba 55C350KU and for taking the time to provide us with feedback. We're so sorry to hear that you did not receive a remote with your purchase. We appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Don’t recommend this one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv based on good reviews however I purchased it 1/1/23 and it’s useless now. It was used in a guest bedroom and has maybe 100 hours of use on it. Screen is all sorts of colors with lines here and there. It’s been mounted on the wall the entire time.
No, I would not recommend this to a friendTv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t care for the sound quality or the picture I prefer my tcl over it
No, I would not recommend this to a friendIt turn black screen
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know why i will buy a TV 10months ago and now turned black screen, i have done all i could to make it come up from changing the wall socket, changing remove battery and trying hatd reset. I paid almost $500 for this. I am not happy
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi there,
I would like to express my concern about your experience with this Toshiba - 55" Class C350 Series LED 4K UHD Smart Fire TV. We deeply care about the performance of our products and I would like to further review your situation. You can reach us at the link below.
Dina || Toshiba Customer Care
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the tv… I cannot get the apps I want bc it is a fire tv.. should have gotten the insignia
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi CynthiaS, thank you for purchasing the Toshiba 55C350KU and for taking the time to provide us with feedback. We're sorry to hear that you are unhappy with the TV. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Do not buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great for a year however we are already having to replace it due to the black screen issue many others have mentioned.
No, I would not recommend this to a friendDissapointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair price but the picture & colors are not as clear & vivid as my previous Samsung.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Rosey, thank you for purchasing the Toshiba 55C350KU and for taking the time to provide us with feedback. We’re sorry to hear that you are not satisfied with the picture quality. Please select a different picture mode or toggle with the advanced picture settings to get the desired quality. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
If it breaks you’re out of a TV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV until about two months after purchasing it the screen just went blank and have been fighting to get it fixed or replaced for several months. Keep getting the run around from Best Buy and the manufacturer
No, I would not recommend this to a friendBunk TV
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after one year. Tried a factory reset and still cycling between powering off and Toshiba Start Screen. Very disappointing
No, I would not recommend this to a friendBad item!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV would randomly black out and you’d have to restart it. In addition, it would randomly not recognize HDMI ports and you’d have to restart it. It would also freeze and lose connection to internet. I have another Toshiba from a few years ago that works great.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi there! we understand that your TV is not properly working. Please feel free to contact Toshiba/Hisense at (888) 407-0396 to get technical support assistance.
Rudson S.| Toshiba Support. https://tvna.compal-toshiba.com/
Waste of money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned this tv for a month and the menu is glitching an i cant change any of the settings now. The return window us up and was only active for 25 days. Ridiculous.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi ChaseOjala, thank you for purchasing the Toshiba 55C350KU and for taking the time to provide us with feedback. We are sorry that your menu is glitching. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.