Customer Ratings & Reviews
- Model:
- 65C350LU
- SKU:
- 6532123
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 65" Class C350 Series LED 4K UHD Smart Fire TV for its incredible picture quality, noting that the picture is sharp, bright, and crystal clear. Many are also happy with the TV's price and ease of use. Some customers have expressed concerns about the remote control, while others have mentioned the refresh rate.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Do not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this tv in June and it's went back to the pair remote screen for some reason i brought a new remote thing that was the problem.. wrong called Toshiba who does not own the tv hicense does they sent me two remotes which still hasn't fixed the problem. Then today i tried to pair the new remote still not working went through the steps with customer service still not working instead of just sending a technician to fix the tv and send me a new they need a tear2 technician to try next which they say will take another 24 hours. Never again
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Toshiba Customer, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that you are experiencing this issue. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
- Cons mentioned:Remote control
Don’t buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely used my tv this year until the last two months, today it completely froze. At first I didn’t use it because it would freeze and glitch (brand new) compared to my boyfriend’s tv, even though we are on the same wifi and mine is newer. Remote won’t make the screen change nor will the button under the tv. I’m forced to unplug it while on..
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We are sorry to hear about your experience with your TV. It is disheartening to hear that it has been giving you issues, especially since it is still relatively new. It is concerning that your TV has been freezing and glitching, even when compared to an older TV on the same Wi-Fi network.
It is frustrating that your remote and on-screen buttons are unresponsive, forcing you to unplug the TV while it is on. This is not an ideal situation, and we apologize for the inconvenience it has caused you.
Please reach out to our customer service team for assistance with troubleshooting and resolving the issues with your TV. We want to ensure that you are able to fully enjoy your television without any further disruptions. Thank you for bringing this to our attention and we appreciate your feedback. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
Good products; appallingly bad customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television is actually fine and the technician installed it well. However, the tech forgot to leave the remote, and trying to reach someone to correct the problem has been a horrendous experience. I needed to reach customer service for a refrigerator purchased earlier this year and had the same awful customer service experience. They won't take calls at the store and I got bounced around between a chat bot and a customer service center and had great difficulty getting problems resolved.
I would recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello EBF1, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear about your experience. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
- Pros mentioned:Picture quality
Go with another brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture. Bit weak wifi ability the interface on this tv freeze up and skips slow response time just aggravating
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello DanyellW, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear about your experience with your TV. Rest assured your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Toshiba
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for price………:::::::::::::::::::::::::::::::
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv bdgyrdvhtdbtrxvhtdcbyrrrrrttttggbbygcvvvvv
I would recommend this to a friendGood for the price it was
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets the specifications. Quickly ready for pick up
I would recommend this to a friendFather's day. Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Tv was a great father's day surprise.
I would recommend this to a friendGood TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have it for 1 month and it was good till now....
I would recommend this to a friendThis tv is solid
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is considered to be on the best tvs i ever had
I would recommend this to a friendTv not bad, but game mode glitches hard. Stutter.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the Toshiba was decent in picture. I didn’t love the sound quality, but I think that all these new LED’s lack in the sound department (I was coming from a plasma) Anyway. One hang up was this (and I’m glad that I brought it back) was a stutter in the gameplay when the Tv Was in “game mode.” If you’re having difficult with your Xbox or other console using game mode, return this set & get a different brand. Don’t hesitate. Box it up and bring it back. Seems to be some sort of glitch on high motion games and the brand. Not sure what to make of it, but it happens.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi RobFromLI, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that your TV stutters while in game mode and that you are not satisfied with the sound quality. Please select a different sound mode or toggle with the advanced sound settings to get the desired quality. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
- Pros mentioned:Picture quality
Bad salsman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is perfect but the sales man is horrible he want to sell me a tv with an open box even i told him a 1000 time i dont wana it And in the end i wana pay in cash and he swear if i apply for a credit i will get an instant discount and i told him i dont want but he insisted on and say no impect on your credit in the end my credit went down and no discount it was an horrible experience
I would recommend this to a friendBrand response from Toshiba Customer Care
Posted .We are disappointed to hear about your negative experience with our sales associate. Providing excellent customer service is our top priority, and we apologize for any miscommunication or pressure you felt during your visit. We appreciate your feedback and will address this issue with our team to ensure it does not happen again in the future. Thank you for choosing our store for your TV purchase, and we hope to have the opportunity to make it right for you in the future. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
Just Purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but the sound has issues. It keeps going in and out. Now I can’t access the sound and display setting regardless if I factory rest or not.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Kash, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We are so sorry to hear that the sound is not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Best Buy Review (4th request)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote to TV connection has a delay and you can see the backlighting around the tv at times. Hoping that geek squad can fix this, but not immediately satisfied with purchase.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Toshiba Fire TV purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great so is the sound. The remote is so small. Seniors but these televisions. The remote is way too small.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi Kaysee! We are truly sorry to hear about the inconvenience caused by the size of the remote, especially for seniors who may struggle with smaller devices. This is not the quality of product that we strive to provide to our customers. Please know that assistance is available and covered by the manufacturer’s warranty - feel free to call (800) 631-3811 for further support.
JC | Toshiba Support https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
Terrible backlight bleed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is basically unusable with how badly the light seeps in from the edges/corners. Wouldn't recommend anyone buy because of this defect.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Adam, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that your TV is showing light bleed. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Wont last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this was a great deal at first, a year and half later and we're buying a new TV. Things started with the occasional freezes where the remote wouldnt control anything which required you to disconnect the power cord and then reconnect and restart the TV. Then all of the sudden half the LEDs went dark. Contacted Hisense and after submitting what they requested was told sorry you are out of warantee. Turns out it would cost more to fix than buyba new one! Id say this is the poster child for a geek squad warantee.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Wisco, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback with us. We're sincerely sorry to hear that your TV is no longer working. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Thanks again, Toshiba Support Team.
TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great store.Friendly staff I like the tv it’s a really good one
I would recommend this to a friendDon't But It!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a piece of junk. It has went out so many times since I bought it a little over a year ago and now it just has a dark blue screen. Of course the warrant went out 2 months ago!!! It's sad when a tv don't last hardly a year anymore. I'm so frustrated with Toshiba. I'll never buy this brand again!
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Julie, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please contact a certified electronics technician for assistance with the repairs. Thanks again, Toshiba Support Team.
Ok For Now
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, you get what you pay for. Slow processing, doesn’t work with soundbar on apps. Decent picture. Decent sound at loud volumes.
No, I would not recommend this to a friend