Customer Ratings & Reviews
- Model:
- 65C350LU
- SKU:
- 6532123
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 65" Class C350 Series LED 4K UHD Smart Fire TV for its incredible picture quality, noting that the picture is sharp, bright, and crystal clear. Many are also happy with the TV's price and ease of use. Some customers have expressed concerns about the remote control, while others have mentioned the refresh rate.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV. Lasted a year before it started freezing, reloading itself multiple times in a short time span, and the remote has always had poor connection.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello DianaR, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Bad TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV 8 weeks ago with the extended warranty and it stopped working. I called Best Buy and they said I had to call the manufacturer. So I called the manufacturer, they wanted model number serial number receipt with data purchase and etc. Then they said after that, they would send The geek squad out, and if they could not get it working they would replace it. Now this TV is I bought September 17th and I only had it for three weeks prior to it when stopped working. So now I have a TV that I cannot watch nor has it been fixed.
I would recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi ElizabethH, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that your TV stopped working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Toshiba vs Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice definition and clarity on picture screen. Not cable friendly or easily compatible with out 3 party access for streaming options.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV freezes up and will not accept any commands from the remote. Does not even allow you to turn the TV off. One time I turned the tv off and the sound did not turn off. The only way to fix any of these issues is to unplug the TV.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We're disappointed to hear that your experience with us did not meet your expectations. Providing exceptional service is our top priority, and it's clear that we missed the mark in this instance. Your feedback is incredibly valuable to us, and we appreciate you bringing these issues to our attention. We sincerely apologize for any inconvenience or disappointment you may have experienced. We will be conducting a thorough review of the situation and taking steps to ensure that similar issues do not occur in the future. We hope to have the opportunity to make it right and regain your trust in us. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
- Cons mentioned:Refresh rate
Not suitable for PS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is based on using it with PS5 experience: - Not the best picture quality but it’s not bad either. - Refresh rate is low. - I had an issue with the one I naught that I had to reset the tv each time I turn on the PS otherwise the screen keeps flicking. On the other hand, the return process was easy and quick.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi OmarI, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that your TV is flickering, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Toshiba product, we are here to help! Thanks again, Toshiba Support Team.
DO NOT PURCHASE - AND TOTAL TECH IS A WASTE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is garbage. It completely failed three months after purchase and light usage. Best Buy Total Tech coverage is a waste of money as they are refusing to provide coverage on the unit because it is allegedly covered by the manufacturer's warranty for first 12 months. However, Toshiba is nonresponsive to warranty claims.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello RichardA, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Not satisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't like the TV at all. It has no features.i wish I would have took my time and reviewed it more
No, I would not recommend this to a friendPicture went black
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV lasted 15 months, before display went black. The only thing I did was install a karaoke system my wife had purchased. We had to gently lift the TV, power was OFF to get to the optical out. All was fine for about a week, until one day screen went black. Hard reset worked at first, but like others said there was some dead pixels upon reboot. Lasted another 3 weeks until it died today. TV seems to use a cheap screen or something very sensitive to movement. Avoid this TV at all costs.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello BeeCee, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
TV panel failed after 7 months and Toshiba wont co
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV arrived well and worked well for 7 month, until one dau the screen showed vertival lines, contacted Toshiba custumer support and they wont cover the warranty alleging that it has accidental damage without even inspecting phisically the TV. The TV was working fine for 7 months and failed. So, not only its a bad quality TV but it doeant have a warranty that would back it up. I am veryvdissapointed. Do not buy, it be asare.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello RRoldan, Thank you for choosing the Toshiba 65C350LU, and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please contact a certified electronics technician for assistance with the repairs. Thanks again, Toshiba Support Team.
Short lifespan waste of money.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.17 months and this TV is already malfunctioning. Tv shuts off at random and it will often carry the audio from the channel i am currently watching to a different channel. I thought Toshiba was a quality product. I am not happy with this purchase.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback with us. We're sincerely sorry to hear that your TV is no longer working. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We appreciate the feedback and review, as this helps us improve our products and services, not only for our loyal customers but for our customers of the future as well. Please contact a certified electronics technician for assistance with the repairs. Thanks again, Toshiba Support Team.
Mad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good tve im just mad because i cant put my spectrum app on it.
No, I would not recommend this to a friendREVIEW
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The apps moves very slow on the tv. The ads are buffering on the apps.
No, I would not recommend this to a friendDon’t Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv does some weird lighting effects around the edges during dark scenes. Also it frequently lags when streaming on certain platforms and sometimes even turns off because it can’t get the applications to run smoothly. Keep in mind we’ve had this tv less than a month, so there’s no telling what issues we’ll run into down the road.
No, I would not recommend this to a friendDefective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are 2 small red dots on screen that don’t go away.. I will be returning tomorrow to see if a replacement will help
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi MrMan, thank you for purchasing the Toshiba 65C350KU and for taking the time to provide us with feedback. We are so sorry to hear that your screen has red dots. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Brand response from Toshiba Customer Care
Posted .Hello MrMan,
Thank you for taking the time to review our Toshiba - 65" Class C350 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. Please feel free to contact us at 1-(855)-527-2411 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Toshiba Support
Avoid.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is extremely basic. AVOID. Picture quality is not great.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi HueLights, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're so sorry to hear that you are not satisfied with the picture quality. Please select a different picture mode or toggle with the advanced picture settings to get the desired quality. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Probably skip this one
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is TERRIBLE. I have very strong internet, all my other devices work great. However, this tv is constantly pixilated, bufffering, and has other streaming interruptions. I have these issues no matter what I do. Wish i could still return.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We're sorry to hear about your experience, and we appreciate you sharing your feedback with us. We understand your frustration and disappointment, and we apologize for any inconvenience caused. Please know that we take your concerns seriously, and we're committed to addressing them to improve our services. We hope to have the opportunity to regain your trust in the future. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
Doesn’t last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 2 stars for the price! I recommended using with a sound bar because the sound isn’t great. Replacing at 15 months old due to burnt out bulbs.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
- Pros mentioned:Picture quality
Garbage dont waste your time or money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is beutiful I love the bezeless design! It will not however change nnect to my 7.2 Denon home theater system via eARC! I have a huge tv that only connects to home theater systems via Headphone Jack and RCA cables.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi McNeeley, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that you are experiencing this issue. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Absolutely trash company!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the TV as a present for my son October 7th, he opened it October 27Th just to find a GIANT crack in the top right corner of the TV, Best Buy basically told me to kick rocks since it was past the 15 day time frame(even though it hadn’t been opened!!), And to make it all worse the 1 year manufacture warranty doesn’t cover damage to the screen Overall I am very dissatisfied with BEST BUY as a whole seeing as they would let me purchase a broken TV and do absolutely nothing about it!!!
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi JamesR, We greatly appreciate your purchase of the Toshiba 65C350LU and for sharing your valuable feedback. We deeply regret the inconvenience caused by the unexpected incident that led to damage to your unit. To promptly address this issue, we kindly suggest reaching out to BestBuy to initiate a resolution process. In most cases, recently purchased items are eligible for free returns or replacements under BestBuy policies. We trust that our esteemed partner, BestBuy, will swiftly provide you with the necessary assistance to resolve this matter to your satisfaction. Thank you once again for choosing Toshiba. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you. Thanks again, Toshiba Support Team.
Great Price. Terrible TV. Returning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price. Stutters during movies and gaming is terrible. When in low latency gaming mode it stutters every 5-10 seconds. When taking it off gaming mode the input lag is unbearable. Attempting to return this today.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for taking the time to review our Toshiba - 65" Class C350 Series LED 4K UHD Smart Fire TV. We apologize that the product didn't meet your expectations, as Toshiba always strives for the best customer experience. Please feel free to contact us at 1-(888)-287-7658 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible. Ivy | Toshiba Support. https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123