Customer Ratings & Reviews
- Model:
- 65C350LU
- SKU:
- 6532123
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 65" Class C350 Series LED 4K UHD Smart Fire TV for its incredible picture quality, noting that the picture is sharp, bright, and crystal clear. Many are also happy with the TV's price and ease of use. Some customers have expressed concerns about the remote control, while others have mentioned the refresh rate.
This summary was generated by AI based on customer reviews.
nice tv but fire leaves me chilled.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is nice. Fire TV remote is annoying, not having traditional remote functionality: ie previous channel, or direct number input.
No, I would not recommend this to a friendTV won’t last more the 1 1/2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a Toshiba TV in the past but this TV started today with the 1/3 of the screen going dark after 16 months of owning. I guess they don’t make them to last more than a year.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please contact a certified electronics technician for assistance with the repairs. Thanks again, Toshiba Support Team.
Too cheap quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know it's a cheap tv. But for the money you expect something more decent. The worst is it's audio speakers. The frame materials looks like something that is not going to last
No, I would not recommend this to a friendT.V. doesn't last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv in June 2023 and it has already gone out. My daughter watched a show, we turned tv and went out for about an hour. Upon return after turning on the tv the picture is nothing but lines, but you can hear the sound. There's no way the tv should already need replacing. Best buy won't assist with the replacement because there's no extended warranty, Toshiba won't cover it because its outside of the 1 year warranty. This is one of the worst purchases I ever made.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Hisense Customer, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please contact a certified electronics technician for assistance with the repairs. Thanks again, Toshiba Support Team.
Best tv review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly good tv for the price. Not for gaming tho. It ruins any game because of the graphics. Too fast and blurry at times. Wouldn’t but agoan
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi EfrainP, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback with us. We are so sorry to hear that this unit failed to wow you. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
- Pros mentioned:Picture quality
Great when it worked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv worked for a week and then lost sound. When it worked the picture and sound were great. Differently a 10+.
I would recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi JohnJ, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that the sound is not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Do Not Buy- QUALITY is terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Toshiba is just a name and no longer the same brand as back in the day- another company bought the name and the quality is terrible. The picture quality was terrible, the weight of the tv was extremely heavy. I took it back so fast and that’s when we learned that Toshiba isn’t the same owners. They don’t have an option to adjust the picture mode or contrast. Do not recommend this tv at all
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello AmberB, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback with us. We are truly sorry to hear that this unit failed to wow you. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
So unhappy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality not there, not crisp & sharp. The openings to screw in for wall mount brackets are too low, they sit on the bottom half of tv. The back as two different surface heights, so did not know until mounting existing bracket & discovered need spacers! Have used existing brackets on tv different brands of tv with no problem. Totally done, returning tv. So disappointed with this Toshiba.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi StephanieG, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're so sorry to hear that you are not satisfied with the picture quality. Please select a different picture mode or toggle with the advanced picture settings to get the desired quality. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Bad TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV 8 weeks ago with the extended warranty and it stopped working. I called Best Buy and they said I had to call the manufacturer. So I called the manufacturer, they wanted model number serial number receipt with data purchase and etc. Then they said after that, they would send The geek squad out, and if they could not get it working they would replace it. Now this TV is I bought September 17th and I only had it for three weeks prior to it when stopped working. So now I have a TV that I cannot watch nor has it been fixed.
I would recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi ElizabethH, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that your TV stopped working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Toshiba vs Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice definition and clarity on picture screen. Not cable friendly or easily compatible with out 3 party access for streaming options.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV freezes up and will not accept any commands from the remote. Does not even allow you to turn the TV off. One time I turned the tv off and the sound did not turn off. The only way to fix any of these issues is to unplug the TV.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We're disappointed to hear that your experience with us did not meet your expectations. Providing exceptional service is our top priority, and it's clear that we missed the mark in this instance. Your feedback is incredibly valuable to us, and we appreciate you bringing these issues to our attention. We sincerely apologize for any inconvenience or disappointment you may have experienced. We will be conducting a thorough review of the situation and taking steps to ensure that similar issues do not occur in the future. We hope to have the opportunity to make it right and regain your trust in us. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
- Cons mentioned:Refresh rate
Not suitable for PS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is based on using it with PS5 experience: - Not the best picture quality but it’s not bad either. - Refresh rate is low. - I had an issue with the one I naught that I had to reset the tv each time I turn on the PS otherwise the screen keeps flicking. On the other hand, the return process was easy and quick.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi OmarI, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that your TV is flickering, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Toshiba product, we are here to help! Thanks again, Toshiba Support Team.
- Cons mentioned:Remote control
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV. Lasted a year before it started freezing, reloading itself multiple times in a short time span, and the remote has always had poor connection.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello DianaR, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Not satisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't like the TV at all. It has no features.i wish I would have took my time and reviewed it more
No, I would not recommend this to a friendDO NOT PURCHASE - AND TOTAL TECH IS A WASTE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is garbage. It completely failed three months after purchase and light usage. Best Buy Total Tech coverage is a waste of money as they are refusing to provide coverage on the unit because it is allegedly covered by the manufacturer's warranty for first 12 months. However, Toshiba is nonresponsive to warranty claims.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello RichardA, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
TV panel failed after 7 months and Toshiba wont co
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV arrived well and worked well for 7 month, until one dau the screen showed vertival lines, contacted Toshiba custumer support and they wont cover the warranty alleging that it has accidental damage without even inspecting phisically the TV. The TV was working fine for 7 months and failed. So, not only its a bad quality TV but it doeant have a warranty that would back it up. I am veryvdissapointed. Do not buy, it be asare.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello RRoldan, Thank you for choosing the Toshiba 65C350LU, and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please contact a certified electronics technician for assistance with the repairs. Thanks again, Toshiba Support Team.
Mad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good tve im just mad because i cant put my spectrum app on it.
No, I would not recommend this to a friendPicture went black
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV lasted 15 months, before display went black. The only thing I did was install a karaoke system my wife had purchased. We had to gently lift the TV, power was OFF to get to the optical out. All was fine for about a week, until one day screen went black. Hard reset worked at first, but like others said there was some dead pixels upon reboot. Lasted another 3 weeks until it died today. TV seems to use a cheap screen or something very sensitive to movement. Avoid this TV at all costs.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello BeeCee, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
REVIEW
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The apps moves very slow on the tv. The ads are buffering on the apps.
No, I would not recommend this to a friendDefective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are 2 small red dots on screen that don’t go away.. I will be returning tomorrow to see if a replacement will help
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi MrMan, thank you for purchasing the Toshiba 65C350KU and for taking the time to provide us with feedback. We are so sorry to hear that your screen has red dots. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Brand response from Toshiba Customer Care
Posted .Hello MrMan,
Thank you for taking the time to review our Toshiba - 65" Class C350 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. Please feel free to contact us at 1-(855)-527-2411 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Toshiba Support