Customer Ratings & Reviews
- Model:
- 65C350LU
- SKU:
- 6532123
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 65" Class C350 Series LED 4K UHD Smart Fire TV for its incredible picture quality, noting that the picture is sharp, bright, and crystal clear. Many are also happy with the TV's price and ease of use. Some customers have expressed concerns about the remote control, while others have mentioned the refresh rate.
This summary was generated by AI based on customer reviews.
All good except picture quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size however, it blurs out intermittently……..
No, I would not recommend this to a friendFire TV glitch
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Through no fault of Best Buy, this model froze on the logo screen after two months and was completely unusable. Fortunately, Toshiba was great in their response (Amazon was completely unhelpful) and issued a refund as it was under warranty.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi GraceL, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that you are experiencing this issue. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Speaker issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good in the first few months but just stop working afterward.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello HolderlinL, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback with us. We are truly sorry to hear about your experience. Your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Poor porduts and service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend buying ANYTHING currently I'm getting the run around about a product I purchased
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello DemetriaH, thank you for choosing the Toshiba 65C350LU, and for sharing your feedback with us. We are truly sorry to hear about your experience. We encourage you to reach out to our dedicated support team directly 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Doesn't work anymore
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1.5 years later and it topped working for no reason.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback with us. I’m truly sorry to hear that your unit is not working. I recommend contacting our support team to explore repair options. Our network of certified Toshiba technicians offers paid repair services. Please call us at 1-888-407-0396, and our team will connect you with an authorized service provider in your area. Thanks again, Toshiba Support Team.
Pick something different
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv less than a year and my screen went black. Sound no visual. Keep in mind we are barely home so the tv is not used for long periods of time or left on over night. I have an older tv from Visio that has never had a problem and it’s been with me for 5 years! This is a joke. The only fortunate thing is that it went out four days before my warranty ended so I am able to get it repaired but a TV should definitely last more than a year.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We are sorry to hear about your experience with your TV. We understand the frustration of having a screen go black after less than a year of use, especially when comparing it to your reliable older Visio TV. We are glad that you were able to get it repaired under warranty, but we agree that a TV should last longer than a year. We hope that the repair resolves the issue for you and that you are able to enjoy your TV for many more years to come. Thank you for bringing this to our attention. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
This Television is a Fake
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am currently in the process of writing to He BBB on this company. The Television literally worked one week! I left town for a couple of weeks came back NO Picture but sound. I hope you noticed the Television says TOSHIBA on the label but it is NOT. It is a Hisense I would never have purchased it!! They are refusing to fix/replace
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi PamelaC, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback with us. We are so sorry to hear about your experience with your unit. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Toshiba fire 65”
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufacture defect volume control and red dots on screen. Second time having to return this model
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello ReneeJ, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear about your experience. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Good tv, bad hdmi inputs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has hdmi input issues. It seems to need to “warm up” in order for the inputs to work. We returned one thinking it was just the one tv. Both tv’s have this issue.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Maverick, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're so sorry to hear that the HDMI ports are not working as they should. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
TV glitch
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started glitching after a month or so of use, very upset
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are truly sorry to hear about your experience. Your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
tv craziness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my tv is pretty okay but i tried to download spotify and my tv is acting really crazy so i ended up uninstalling the app and my tv is still actin crazy.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for sharing your experience with us.We deeply apologize for any inconvenience that you may have experienced with this 65-inch Toshiba Class C350 Series LED 4K UHD Smart Fire TV.
To resolve the matter, we have discussed your feedback with our staff. Keith | Toshiba https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
Trash company
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally broke after 2 months. Toshiba would not assist correctly. They ended up refunding what I paid on my card but not the $115 in best buy points I used. Which are now lost. Never buy Toshiba or hisense
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello James, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you require additional support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Online purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv online without seeing the tv in person- to verify the picture Quality. After installing the tv, the right side of the tv was darker then the left side. The picture Quality wasn’t good- very pixilated. No matter what setting I changed the picture quality too, it was still half dark and pixilated. The tv it’s self is hard to figure out. Set up wasn’t easy and the remote was very basic- leading to further problems.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We're sorry for your disappointment with your online purchase of the Toshiba - 65" Class C350 Series LED 4K UHD Smart Fire TV and the issues you've encountered with picture quality and setup. Your feedback is valuable, and we apologize for any inconvenience caused. We aim for user-friendly experiences and regret any difficulties with setup and remote functionality. Your comments on the remote will be considered for future improvements. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
DONT Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality DONT BUY BOUGHT WITHIN LESS THAN A MONTH SCREEN IS GLITCHING
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback with us. We are truly sorry to hear about your experience. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Problems
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good tv until it started to randomly turn off and on while watching anything. I’ve had the tv for about 4 months now. I don’t know if it’s a defect or what.
No, I would not recommend this to a friendtoshiba fire tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not adjust the setting right out of the box i got a gray and black blank screen which sent red flags and i was not willing to try another
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi user288536, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that your TV is not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Non working HDMI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this one month ago. HDMI does work. Panasonic/Hisense doesn’t want to honor the warranty because it’s located in our small business location. Can’t return it because it’s outside the return period. What kind of customer service is this?
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi MicheleN, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that the HDMI port is not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
2 year life :-(
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen lasted less than 2 years…. After less than 2 years the screen got fragmented with lines across it plus delays to sections of the screen…
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please contact a certified electronics technician for assistance with the repairs. Thanks again, Toshiba Support Team.
Never again!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is probably the worst tv i have ever purchased. I have had this tv for 8 months 2 of which were spent troubleshooting because the tv kept turning off every 20 minutes... Then the tv remote that came with the tv wouldnt pair i spent 5 days attempting to pair it so i couldnt even watch tv!!! Now im waiting to get a resolution from Toshiba...
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced with your Toshiba - 65" Class C350 Series LED 4K UHD Smart Fire TV. Please be advised that all Toshiba products come with a 1-year manufacturer's warranty. We recommend reaching out to our customer support team at 800-464-6744 to seek a resolution for the issues you have encountered with your TV. Our team is committed to providing excellent service and will work diligently to address your concerns in a timely manner.
JC | Toshiba Support https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this product for maybe 2 months and it's already lagging in the display.. My Roku TV doesn't experience these issues and it's 3 years old.. I thought going with my brand new Toshiba would be better quality but I was wrong bc it is a forever stuck watching in slow motion television
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for sharing your concerns about your Toshiba - 65" Class C350 Series LED 4K UHD Smart Fire TV. We appreciate your honest feedback and understand that you were expecting a better viewing experience. Sorry to hear that the TV is experiencing lagging issues, which can be frustrating. We'll take your input into consideration and use it to improve our products for the future. Jeth | Toshiba Support. https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123