Customer Ratings & Reviews
- Model:
- 65C350LU
- SKU:
- 6532123
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 65" Class C350 Series LED 4K UHD Smart Fire TV for its incredible picture quality, noting that the picture is sharp, bright, and crystal clear. Many are also happy with the TV's price and ease of use. Some customers have expressed concerns about the remote control, while others have mentioned the refresh rate.
This summary was generated by AI based on customer reviews.
goofy sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well, considering our sound keeps going in and out of it and we have to mess with it for 15 to 20 sometimes 30 minutes to get the sound back on
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi HeidiC, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We are so sorry to hear that the sound is not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in August 24, on June 25. TV is not turned on anymore. All black
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Ducdoan, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback with us. We are so sorry to hear about your experience. Your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
It is cheap for a reason
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV will not turn on after one or two times of use and it’s impossible to get to someone on the phone with Toshiba. What a nightmare.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi KhaledK, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Product Not Yet Received
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Though its been nearly a month I haven't received the product; therefore I cannot rate it at this time.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi CarmenW, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that you have not received your TV. Please contact BestBuy for further assistance. Thanks again, Toshiba Support Team.
Toshiba TV less than 2 years and dead
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV 22 months and got a blank screen and unresponsive TV.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Kurty, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear that your TV is no longer working. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please contact a certified electronics technician for assistance with the repairs. Thanks again, Toshiba Support Team.
Malfunctioned after only a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this TV given the reviews and value for money. I had this TV for only a week and it started to have major malfunction problems. Called Best Buy immediately to get a different TV.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We're sorry to hear that your experience with the Toshiba - 65" Class C350 Series LED 4K UHD Smart Fire TV was disappointing, especially since you had high expectations given the reviews and value for money. We apologize that the TV malfunctioned after such a short period of time and appreciate your prompt action in exchanging it for a new one. We'll take your feedback into consideration to improve our products moving forward. Jeth | Toshiba Support. https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
Poor Toshiba Performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two of these TV's within a week, and they were both defective. I won't be trying a third one!
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. Please be assured that your units are covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working within the first 6 months. Called customer service to fix it and they were no help even though it was under "Warranty".
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello SalahE, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. The TV includes a one-year manufacturer's warranty. Please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Buy at Amazon!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a month old and something is wrong with it. Best Buy will not EVEN exchange it for one that's working. They say their policy is 15 days!
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello DonaldS, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are sorry to hear about your experience with your unit. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Pixels out after only a month.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had my new Toshiba for about a month, loved it until recently. Now I have pixels blinking across the very bottom of the screen. I'm hoping my factory warranty will either fix the issue or deliver a new tv. I'll contact Best But tomorrow.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Thank you for reaching out and sharing your experience. We're truly sorry to hear about the issue you're encountering with your Toshiba TV. It's certainly not the experience we aim to provide. Rest assured, your satisfaction is our top priority, and we're here to assist you through this process. Please get in touch with our Toshiba Support team regarding your factory warranty, and we'll do everything we can to resolve this matter promptly, whether it be a repair or replacement of your TV. Thank you for your patience and understanding. Keith | Toshiba https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
Game room tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Toshiba tv for my game room, had a Toshiba that lasted for 13 years so thought this one would be good, and on day 14 the pixels were changing colors (ex. Black screen would have green squares randomly popping up) ended up returning it and getting a Samsung tv instead
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi WilliamF, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that your TV is not working, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Toshiba product, we are here to help! Thanks again, Toshiba Support Team.
Horrible customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv came scratched. I contacted customer service and they told me to contact the store. I was given the runaround to contact customer service and the store. I was supposed to get some type of refund and it was never given to me… I’m still waiting.!!
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi MichelaM, We greatly appreciate your purchase of the Toshiba 65C350LU and for sharing your valuable feedback. We deeply regret the inconvenience caused by the unexpected incident that led to damage to your unit. To promptly address this issue, we kindly suggest reaching out to BestBuy to initiate a resolution process. In most cases, recently purchased items are eligible for free returns or replacements under BestBuy's policies. We trust that our esteemed partner, BestBuy, will swiftly provide you with the necessary assistance to resolve this matter to your satisfaction. Thank you once again for choosing Toshiba. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you. Thanks again, Toshiba Support Team.
Avoid
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought/delivered July 2023. Stuck on logo screen. Will not boot. Spent 5 hours with Bestbuy, Amazon, Toshiba, amd finally Hisense customer support. Finally hisense agreed to send out technician. Likely fixing but effort to get them was significant. Think I am done with BB products. Similar experience with appliance set purchased 2018.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Mark, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that your TV is stuck on the logo screen. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Not that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had this television for a full 2 months and I feel sad I purchase this. Constantly glitching , unresponsive very defective .
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the amount of $$ it’s probably worth it. I would get it again
I would recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi StephenScott, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're pleased to hear that you are loving your Toshiba Fire TV. Please let us know how we can earn your 5 star approval. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Do not buy this TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is always havying issues with onnecivity and gives me headaques.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi MarioS, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that you are having connectivity issues. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Freezing-very upset with this purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im watching Fire Stick Tv, YouTube is constantly frozen, I’ve preformed everything recommended. It dawned on me Fire Stick externally is usually nothing but problems. I do not know how to return this thing or get relief. Very upsetting.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Hayley, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that you are experiencing this issue. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Tv review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was a defective one. Volume went out n the display and brightness was ok
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Worst TV Ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this tv for a month. Now it's stuck on the logo. It won't reset or reboot. Nothing works. BestBuy will not take the tv back. They are saying that I must call Toshiba. This totally sucks! I will NEVER buy from Best Buy again!!!
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Drsakstephen, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that your TV is not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Bad Best Buy Customer Service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was broken out of box, store refused return. Will never buy from Best Buy again. $400 just gone. Terrible customer service, shame because I have the same TV and loved it.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi KalebS, We greatly appreciate your purchase of the Toshiba 65C350LU and for sharing your valuable feedback. We deeply regret the inconvenience caused by the unexpected incident that led to damage to your unit. To promptly address this issue, we kindly suggest reaching out to BestBuy to initiate a resolution process. In most cases, recently purchased items are eligible for free returns or replacements under BestBuy's policies. We trust that our esteemed partner, BestBuy, will swiftly provide you with the necessary assistance to resolve this matter to your satisfaction. Thank you once again for choosing Toshiba. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you. Thanks again, Toshiba Support Team.