Customer Ratings & Reviews
- Model:
- 65C350LU
- SKU:
- 6532123
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 65" Class C350 Series LED 4K UHD Smart Fire TV for its incredible picture quality, noting that the picture is sharp, bright, and crystal clear. Many are also happy with the TV's price and ease of use. Some customers have expressed concerns about the remote control, while others have mentioned the refresh rate.
This summary was generated by AI based on customer reviews.
Good experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting to pick mine up tommorow but overall seems solid.
I would recommend this to a friendMy TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV I really would buy this brand again
I would recommend this to a friendYour review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't know Toshiba was bought by Hisense - or I wouldn't have bought it. The TV has done a lot of weird things in a short ownership; cuts off repeatedly while watching recorded programs, screen is fuzzy for first 20-30 seconds among other things.
No, I would not recommend this to a friendFire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still unable to get my Direct tv dish system to work with this
I would recommend this to a friendDo not buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been nothing but problems for the 3 months we have had it. The voice controls rarely work. It frequently restarts itself in the middle of viewing something. Apps will just randomly close. Do not buy this - even when it is on sale. It isn't worth the hassle.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi AmandaD, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear about the challenges you are having with your TV. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
- Cons mentioned:Remote control
Don’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t even been 3 months and the remote doesn’t pair right with the tv…. What a nightmare. There’s barely any controls on the tv so you can’t even use that when the remote doesn’t work. Apparently there’s a lot of sensor issues with this tv… I pray to god I get my money back. I’ve had a lot of TVs do not get the toshiba fire. Anything else
No, I would not recommend this to a friend Only lasted 3 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not last 3 months. Fire TV got stuck on startup. Went through all the hoops to try to resolve the problems even a factory reset. FYI get an extended warranty from Best Buy it will not go in effect until the factory warranty is out. Toshiba customer service didn't really help they have not contact me back since the TVs gone out.
No, I would not recommend this to a friendJunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV 2 months ago and power supply blow. Best buy would nit take tv back one day over 60 days. Company would not honor warrity that had a mom and pop shop come to work on. They broke the screen and said that the screen was crack and warranty was void. Dont trust the manufacturer or bestbuy to horor any work.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback with us. We are sorry to hear about your experience. We want to clarify that the denial of your warranty claim was due to the fact that your unit is damaged. Please be advised that damage is not covered by Toshiba's manufacturer warranty. While we cannot retroactively provide warranty coverage for damaged units, we are committed to finding a satisfactory resolution for you. As a potential solution, we recommend visiting the Encompass website (https://hisense.encompass.com/) to purchase the necessary replacement parts. Encompass is an authorized distributor of Toshiba parts and accessories and may have the components you need to complete your unit. Thanks again, Toshiba Support Team.
Ok for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is okay, but im not sure if its built for longevity.
No, I would not recommend this to a friendToshiba
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works as it should thank you great price great tv
I would recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and less than 30 days later call to have someone look at it but was told I would have to deal with Toshiba
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi user732078, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with this feedback. We're sorry to hear that your TV is not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Not happy - our office bought several of this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered several of these tv's and one arrived broken and now I am having to try to deal with the manf because my office didn't open the box for a couple of weeks to hang it. Not happy. I need two more but am considering somewhere else due to the inconvenience of dealing with this.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We apologize for the inconvenience you've experienced with the damaged TV. Please feel free to contact us at 1-855-527-2411 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible. Your satisfaction is our priority, and we appreciate your understanding as we work to address your concerns. Ivy | Toshiba Support
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only a month the tv cuts off randomly by itself. Super frustrating
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi CottonL, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We are so sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Do not purchase, screen issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV 7 weeks ago and the screen is glitching. It goes bank for a second multiples times.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello MariaH, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We are so sorry to hear about your experience with your unit. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible - worked for 14 months then broke (wifi connection)
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello AustinL, Thank you for choosing the Toshiba 65C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review, as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please contact a certified electronics technician for assistance with the repairs. Thanks again, Toshiba Support Team.
Don't Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the TV for less than 30 days power went out and would not turn on. Toshiba had the worst customer service experience. It's been over 60 days and the TV is not fixed.
No, I would not recommend this to a friendToshiba - Smart Fire TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has not been working well at all. All the apps are very laggy/don't work and the connection has been very slow.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi user385633! I'm sorry for the inconvenience you’ve encountered with your Toshiba 65" Class C350 Series LED 4K UHD Smart Fire TV. It’s disheartening when the performance falls short of expectations, especially with laggy apps and slow connections. This is an isolated issue, and I recommend exploring the option of return and exchange within 15 days to ensure you have a satisfactory viewing experience. If you need further assistance, please don’t hesitate to reach out.
JC | Toshiba Support https://www.bestbuy.com/site/toshiba-65-class-c350-series-led-4k-uhd-smart-fire-tv/6532123.p?skuId=6532123
Don't buy this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this tv back in August and 2.5 months later the screen went black. we still get sound but now have a black screen of death.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi StevenS, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that your screen blacked out. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Piece of junk tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 65 in.Tashiba tv 5 weeks ago and the picture already went out.we are still waiting for a service call but to no avail.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi DeenaF, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We are so sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Toshiba Stay Away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.doesnt provide good value for the price. There are better options available especially if you plan on using Xbox/PS5.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi RonaldJ, thank you for purchasing the Toshiba 65C350LU and for taking the time to provide us with feedback. We're sorry to hear that you are unhappy with your TV. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.