Customer Ratings & Reviews
- Model:
- 65M550KU
- SKU:
- 6479693
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 65" Class M550 Series LED 4K UHD Smart Fire TV as a great purchase for its excellent picture quality, dynamic colors, and impressive sound. They appreciate its user-friendly interface and the convenience of hands-free Alexa. However, some users have experienced power issues and occasional black screens, while others have expressed concerns about the limited refresh rate of the HDMI ports.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Power
SAVE YOUR MONEY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV will not power on, look at the recent reviews! Widespread issue with TV power, Manufacture has no information except Amazon is fixing an OS issue. This is the 3rd review I've written but they haven't posted.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hello Disappointed,
Thank you for your review. I'm sorry to hear that you had a frustrating experience, but I really appreciate you bringing this issue to my attention. your feedback will be greatly appreciated. Just visit our website at www.toshibaproducts.com/support.
Toshiba Support,
Merjorie
www.toshibaproducts.com/support
- Cons mentioned:Power
Same power on problem
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having the same power problem everyone else is having. Wont turn on. Bought under 3 months ago. Best buy wont do anything. Looks like this is a common defect. What's going on Toshiba and best buy?
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi lgbluray,
We apologize for your experience. You feedback is important to help us improve the quality of our product.
Toshiba Support
Lea
https://tvna.compal-toshiba.com/
- Pros mentioned:Picture quality
Fire TV not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looks good. Fire TV apps stop functioning. Have to unplug it, wait, then plug it back in. After a while they stop working again. Repeat cycle (4 times in 1 day).
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi MikeP, thank you for purchasing the Hisense 65M550KU and for taking the time to provide us with feedback. We are sorry to hear that the Fire TV apps are not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Horrid customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrid experience with not only this tv, but also with best buy customer service, as well as Hisense, the TV manufacturer. This complete lack of care for me has made me never want to buy anything from best buy, ever again. I will be going out of my way to make sure I choose anyone but Hisense or best buy for any of my elextronics purchases again in the future.
No, I would not recommend this to a friendGood Luck
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for the week it was operational. TV wouldn’t connect to the internet after one week so I got a roku to plug into the TV and that worked fine. Moved, tried to factory restart it because a worker recommended it at the store, and haven’t been able to turn it on since, was told I had to pay $120 to figure out what was wrong with it, and possible to pay more to repair it.
No, I would not recommend this to a friend- Cons mentioned:Hdmi
Garbage.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally took a crap a week later. Def learned my lesson buying cheap garbage. Stick with name brand TV’s.
No, I would not recommend this to a friend This TV is for someone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the description of the tv. The only way to get dolby vision to work is through apps. There is no HDMI 2.1
No, I would not recommend this to a friend- Cons mentioned:Hdmi
Dead
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died after 6 months of use.. just will not turn on
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi ClintonC!
Thank you for taking the time to review our Toshiba - 65" Class M550 Series LED 4K UHD Smart Fire TV with hands-free Alexa, we are very sorry to heard you are experiencing this issue with one of our products, to help you problem please contact our customer service at 1 (855) 527-2411 Daily 8am - 9pm CT, we are more than happy to assist you regarding this matter.
Toshiba Support
Alvin
www.tvna.compal-toshiba.com
Don't buy this thing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for 17 days and it is already messing up won't turn on. Every day when I get home I have to unplug it and plug it back in to get it to turn on
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi There,
We really appreciate your feedback on this Toshiba - 65" Class M550 Series LED 4K UHD Smart Fire TV with hands-free Alexa, and we are glad to know that you really liked this product. If you ever have any question of further feedback on this, feel free to contact us, and we will do everything in our hands to assist you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Bad TV. Two times
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem turning TV on. Returned to store by Geek squad. Installed new TV.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Walaa, thank you for purchasing the Toshiba 65M550KU and for taking the time to provide us with feedback. We're sorry to hear that your unit would not power on, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Toshiba product, we are here to help! Thanks again, Toshiba Support Team.
Toshiba nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gotta have an amozon account to get the apps and that really sucks
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Rick, thank you for purchasing the Toshiba 65M550KU and for taking the time to provide us with feedback. An Amazon account is needed in order to access the apps on your Fire TV. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Do not buy this tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk do not buy gets black screenpnly sound andhard ti get pic back on
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Ron65, thank you for purchasing the Toshiba 65M550KU and for taking the time to provide us with feedback. We're so sorry to hear that your screen blacked out. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just opened it and I saw the screen was broken don’t recommen
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi There!
Thank you for taking the time to review our Toshiba - 65" Class M550 Series LED 4K UHD Smart Fire TV with hands-free Alexa, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (855) 544-2030 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Toshiba Support
Alvin
http://tvna.compal-toshiba.com/us/en/
- Pros mentioned:Picture quality, Price
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic tv. Great picture right out of the box. Looking forward to playing with the settings. Sound is impressive for such a thin tv. Was expecting to need to hook up my sound bar but would be perfectly happy with watching a game or tv without one. For $699 this TV is a steal if you like fire tv.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Hdmi
In constant need of restarting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the size and picture is great; I find myself having to restart my TV *at least* once a day otherwise my streaming platforms don’t work. It never gives me an error message and it’s not to update software; it just constantly needs to reboot for no reason. I have quite literally never had this happen to me with any other TV before and had I know this was an issue ahead of time, I would’ve purchased a different brand.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi Jordan!
Thank you for taking the time to review our Toshiba - 65" Class M550 Series LED 4K UHD Smart Fire TV with hands-free Alexa, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Toshiba Support
Alvin
http://tvna.compal-toshiba.com/us/en/
- Pros mentioned:Price
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price fire tv built in is a bonus
I would recommend this to a friend - Pros mentioned:Picture quality
Toshiba
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great clarity and quick responsive picture movement for the price
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV with a great picture at a great price!
I would recommend this to a friend no brainer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i had actually been reviewing maybe three other possibilities for weeks, then saw this one night and just had to order it the very next day. luckily for me it was the last one at our local store. no issues. $530.00 + three free gifts!
I would recommend this to a friend- Cons mentioned:Software
TV looks good, software is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks great, Fire TV software sucks. It will lose your credentials for all of your apps forcing you to sign in over and over. Amazon was no help and neither was Toshiba.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi DavidE, thank you for purchasing the Toshiba 65M550KU and for taking the time to provide us with feedback. We're sorry to hear that the apps have lost your login credentials. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.