Customer Ratings & Reviews
- Model:
- 65M550KU
- SKU:
- 6479693
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 65" Class M550 Series LED 4K UHD Smart Fire TV as a great purchase for its excellent picture quality, dynamic colors, and impressive sound. They appreciate its user-friendly interface and the convenience of hands-free Alexa. However, some users have experienced power issues and occasional black screens, while others have expressed concerns about the limited refresh rate of the HDMI ports.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Hdmi
Don’t do it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st Issue - Best Buy only gives you 14 days to return this. Luckily we started seeing issues early on with the TV. 2nd Issue - TV would randomly just go black. We would still have sound but the screen would go black. Would have to totally turn off the TV and then turn it back on.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Audrey214, thank you for purchasing the Toshiba 65M550KU and for taking the time to provide us with feedback. We are so sorry to hear that you are having issues with your TV. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Great TV. A super value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im enjoying this TV very much...i bought a sony sound bar to use with it and it works great with the bluetooth feature.
I would recommend this to a friend- Cons mentioned:Hdmi
Do not buy unless you want a giant paperweight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible purchase. Got stuck on searching for remote for a week. Couple months in and it will randomly go black screen while playing on the Xbox. Reset tv hoping as a last resort it would fix hdmi issues. And now stuck on searching for remote again
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi Donotbuy,
Thanks for taking the time and effort to leave a review our Toshiba - 65" Class M550 Series LED 4K UHD Smart Fire TV with hands-free Alexa. We sincerely apologize for this disappointing experience that you had with our product because you got stuck on searching for remote. We will use this feedback to make us better and to ensure we can provide you a satisfactory experience. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Toshiba Products
Lisa
http://tvna.compal-toshiba.com/us/en/
- Cons mentioned:Remote
No remote no tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no way to turn the tv on or off or use it without a remote. My remote stopped fucntioning in two days. The tv is useless presently.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi,
Thank you for taking the time to review our Toshiba - 65" Class M550 Series LED 4K UHD Smart Fire TV with hands-free Alexa. I understand you found it uncomfortable to use since there is no remote on the tv and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 855-527-2411 for further assistance.
Toshiba Products
Nikki
https://tvna.compal-toshiba.com/
Bad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume keeps going out slow response to remote choice
No, I would not recommend this to a friend- Cons mentioned:Remote
Worst tv purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constant unplugging to start the tv, remote rarely works. Worst tv purchase.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .Hi there!
Thank you for taking time to write a review our Toshiba - 65" Class M550 Series LED 4K UHD Smart Fire TV with hands-free Alexa I am truly sorry to read about the inconvenience you experienced in getting this product. We deeply care about the performance of our products and I would like to further review your situation. You can reach us at the link below.
Dina || Toshiba Customer Care || https://tvna.compal-toshiba.com/us/en/
DO NOT BUY FROM BEST BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY FROM BEST BUY! THEY SAY IT'S IN STOCK TO GET YOU TO BUY AND FRAUDULENTLY SELL ITEMS THAT ARE NOT AVAILABLE.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi Toshiba, thank you for purchasing the Toshiba 65M550KU and for taking the time to provide us with feedback. For information regarding pricing, discounts and availability of this model and other models, please reach out directly to BestBuy. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.