Customer Ratings & Reviews
- Model:
- 75C350LU
- SKU:
- 6560922
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the great picture quality and ease of use of the 75" Class C350 Series LED 4K UHD Smart Fire TV. Many are happy with the TV size and the deal they got for the price. Some customers have expressed concerns about the remote control design, and connectivity issues.
This summary was generated by AI based on customer reviews.
Disappointed and disgusted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this would be a good tv after exchanging it with another tv due to its picture limitations. The tv after 6 months became pixelated at the top then had vertical lines called “bleeding”. Toshiba/Hisense sent their technician who said there was crack in the inner screen and would not cover the tv. Best Buy Total Tech program is a total rip off and would not send a technician to do a diagnostic or fix the tv nor exchange or offer a refurbishment. Shame on Best Buy and way to treat customers who have bought major appliances and TVs from you for over 15 years with geek squad protections. I will never buy another ToshibaHisense product nor will I ever buy from best junk again. Terribly disappointed!
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello TrayLee, Thank you for choosing the Toshiba 75C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please contact a certified electronics technician for assistance with the repairs. Thanks again, Toshiba Support Team.
Home Dlvry Pass & chat technology is glitchy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When i purchased the TV online Sunday the delivery appt was set for Tuesday. Then I got a call Tuesday morning that said the driver had to turn around due to illness. The CSR said they would immediately reschedule me for the following day. However, that never happened. Instead i received a txt advising me i had to reschedule my own delivery and the soonest available spot was Thursday. So i am being made to wait because Best Buy didnt make my delivery a priority after they missed the appointment. Why a major retailer would not have drivers on call is ludicrous and your transportation manager should be demoted at a minimum because there are a lot of recent layoffs from the tech field that would do a much better job. When i did the chat platform to deliver my disatisfaction for the delivery service i was told after a lengthy chat history that Jas was transfering me to someone that could help and not to worry our entire chat history would be available to the new CSR. After a 7 minute delay i contacted Jas but got a new chat session that started. In which Jas again said someone was coming to help. Nobody ever came and around 12 mins later the whole thing shut down and kicked me back to the home page where i could select chat as an option! Not impressed with the logistics program nor the technical abilities of the staff or the glitchy and buggy chat technology. Very disappointing for what was once a robust and well managed big box retailer. I guess Amazon will get all of my business in the future. With their price match guarantee and excellent delivery with superior Cust Svc they beat Best Buy at every turn.
No, I would not recommend this to a friendBrand response from Toshiba Customer Care
Posted .We sincerely apologize for the inconvenience and frustration you experienced with the delivery of your TV. We understand the importance of timely delivery and take your feedback seriously. The issues you encountered with rescheduling and communication are certainly not up to our standards, and we are actively investigating the matter to prevent such occurrences in the future. Your feedback regarding the delivery service and customer support is invaluable to us, and we are committed to making the necessary improvements to regain your trust and confidence in our services. We truly appreciate your patience and understanding during this time, and we hope to have the opportunity to restore your faith in our brand. Please feel free to reach out to us directly if there is anything else we can assist you with. Keith | Toshiba Support https://www.bestbuy.com/site/toshiba-75-class-c350-series-led-4k-uhd-smart-fire-tv/6560922.p?skuId=6560922
- Cons mentioned:Performance
Junk TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had for 61 days and the power supply burns up. Dont waste your money, Factory wont honor warranty.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Toshiba Customer, Thank you for choosing the Toshiba 75C350LU and for sharing your feedback with us. We are sorry to hear about your experience. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Horrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a toshiba 2 years ago and now this TV stopped working. Called customer service and they said that Hisense is the ones that actually make their TVs. So its not even Toshiba. Called Hisense and since I don't have a warranty I'm out of luck. I have a Vizio for 14 years now and that is still going strong, Toshiba not even two and a half years. I'll never buy a product of their's again.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello RobertB, Thank you for choosing the Toshiba 75C350LU and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Ms.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think since I came from a Samsung Curved TV, I was spoiled. Overall nice, I will be keeping it. Very affordable.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello TheresaC, Thank you for choosing the Toshiba 75C350LU and for sharing your feedback. We are sorry to hear that this unit failed to wow you. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fire toshiba tv gets slow after downloading a few apps. And then it starts to not load certain apps occasionally. Have clear cache on the tv once a week so it doesnt go unbearably slow.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hello Ryan, Thank you for choosing the Toshiba 75C350LU and for sharing your feedback. We are sorry to hear about your experience with your unit. Please complete a factory reset by following these steps Settings > Device and Software > Reset to Factory Default. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical support, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.
Poor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Apple TV device. Does not work well with Denon receiver. Smart function are slow and sluggish.
No, I would not recommend this to a friendBrand response from Toshiba Product Expert
Posted .Hi JoelG, Thank you for choosing the Hisense 75C350LU, and for sharing your feedback. We're sincerely sorry to hear that your unit is not working with your Apple TV box, Denon receiver and is moving very slowly. Please complete a factory reset by following these steps Settings > Device and Software > Factory reset. Rest assured that your unit is covered by a one-year manufacturer's warranty. We encourage you to reach out to our dedicated support team directly at 1-888-407-0396 or email us at Support@Toshibatv-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Toshiba Support Team.