Customer Ratings & Reviews

We enjoy Total Tech Support. We have been members for a while and have used the computer support often. We recently purchased a new TV and your team was very professional and very knowledgeable installing a TV. I would recommend the team anytime. Bryce and Arnell were experts!!

Overall my experiences have been very positive and helpful. In a recent call I was disappointed as the person that answered the call did not seem to understand my question and I had to repeat it multiple times. After about 5 minutes of going round and round with the same questions I was sent to another person who was able to answer my question immediately. I chalked this situation to the person being new and who had not been trained properly. This was actually my first disappointing experience an I. Am viewing it as a one time situation.

Having Total Tech Support gives me peace of mind knowing that if I encounter a problem, I have someone to contact! I recently purchased a new TV and Soundbar. Representatives from the "Geek Squad" delivered and set up those items. The two gentleman provided great service and were very professional. It was so nice to have this service provided by Total Tech Support! This service is definitely worth the money!

BestBuy has a professional Team for Installation and they did a great job with all my Installations. There protection plan is a gem because they really take care of their customers. I would recommend this to everyone. I would never think anyone other than Best Buy specially for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

I subscribed Total Tech Support a couple of years ago, when I was having some computer issues. I have never regretted the decision, as they have assisted me on several occasions. I have had techs come to my home, assist me over the phone and online, as well as take a smaller device in to be checked out. The cost is affordable and I plan to continue my subscription.

Being retired and no longer learning about the latest technology at work, I depend on Total Tech Support to keep my equipment up and running and to install and explain any new equipment I buy. They are professional but personable in responding to my requests for help.

I LOVE, LOVE, LOVE this membership! I was hesitant about paying the yearly fee for it, but I have used it so many times. It's definitely worth the cost. I've taken in my electronics for cleaning, multiple times...even items that were purchased elsewhere. I'm always so happy with the customer service I receive while I'm there. I'll be keeping this membership for life.

The tech support is worth the money. I purchased a new computer and the cost to set it up and transfer my programs and data was more than the purchase price of the tech support itself. Its good for the whole year and covers the labor end of a problem I may have. I'm planning on taking mt computer back for a tech check up and this will cost me nothing unless parts are needed. Ill renew my subscription every year.

This was a really great value! Used it to get my old 72" rear-projection TV removed from my home at no charge, then they installed my new 75" TV on my living room wall at a super low price, then a tech came out a few months later and calibrated the TV at a greatly reduced price! Also, Internet Security Software was Included. This paid for itself and then some. The more you use it the better the value is.

Highly recommend Total Tech Support. If you need a calibration or TV install (or both.) you will save big time by having this service. This service has literally saved me over a thousand dollars in just one year because of the discounted services you get the Total Tech Support. Have the Best Buy rep. tell you about it. I was skeptical at first, but no longer.... (They also will help you with any other electronic services you might need.)

I have used total tech support for years. I have a total of 3 computers, two desktops and a laptop, covered by this support. The Geek Squad is very knowledgeable. I have my computers checked twice a year. They are cleaned inside and out. When I have had an issue and don't want to bring in the desktop, I have had the Geek Squad work on them remotely. It's a great service and well worth the cost.

Best Buy Geek squad Total Tech support is one of the best purchases we have made. They have helped us with many things from setting up purchased equipment to an accidental deleting of a huge contacts file. The staff at the Cedar Hill store are great. So everything from installing a car radio to mounting a wall-TV, you name it and chances are they can help you.

Have had Geek Squad protection for several years and I feel it pays for itself. They are experts at setting up everything from large TV'S and gaming consoles to work computers and peripherals. Solving issues and recommending helpful additions that streamline productivity. They are alway friendly and professional. Glad to continue having Geek Squad Protection with such a great team.

I am a senior and its not easy becoming a techy! I love that I can just make an appointment with the Geek Squad for a lesson on any troubles, any time, and they are ready to TEACH me so that I can communicate and take care of business! Thanks John at Tustin MARKETPLACE!!

Having this yearly Total Tech Support has come in handy more than I realized it would. For the price it's amazingly affordable. I had them come out to set up my brand new TV when I purchased it. They bought the TV with them. I also had them install my Ring Doorbell and they also showed me all the features and how to work it. It's so easy to make an appointment and have them come out at my convenience. What a fantastic service!

I've had Total Tech Support for three years, using it infrequently but considering it as insurance. It sure is! I got my money's worth when I had to replace an older computer and phone. The Geek Squad guys were very supportive and helpful. It's great knowing they are there whenever I have dumb questions or need help I can trust!

I've had this tech support for over a year and I've certainly gotten my $200.00 worth. I've had them install two Ring Doorbells, one for me and one for my girlfriend. They not only installed them, but, paired them up with our cell phones and Alexa Gadgets. We've also gotten free anti virus software that's included in the annual deal. I'm going to keep this support as long as Best Buy keeps offering it!!

Although it's a bit pricey, I feel it is worth the expense. Any time I've had a problem with my tech, I always receive the very best help. The technicians are very knowledgeable and professional. I especially like that they can solve many issues over the phone, so coming into the store is not always necessary. Highly recommended.

I first purchased this membership when upgrading my outdated computer. I scheduled an appointment with a Geek Squad pro to address the best way to transfer the old files from my old computer to the new one. In minutes, the tech not only started the process, but reviewed the procedure with me in a simple, straight-forward way that even I could understand. If you aren't a computer expert, no worries. this service will prove invaluable.

I have always been pleased with the quality of service the Geek Squad provides especially for in home service. Agents have always been efficient, highly skilled, and friendly. I also have appreciated their expert advice re: my specific equipment needs.