Customer Ratings & Reviews

Best But total tech support came in handy when my Sony 65" TV died. I had purchased the 5 year warranty plan with the tv and when it wouldn't turn on the Geek Squad staff came out and tried to fix it, but it wasn't fixable. My warranty kicked in and the Geek Squad guys came out and took the old tv and installed my new Samsung tv.

I’ve used the tech a few times. I had two televisions mounted. The technicians did a great job. One above the fireplace and the other in the bedroom. The technicians made sure we felt comfortable with the height and made professional recommendations. We’ve also had our desktop computers serviced. Make sure they restore everything back. Once our office suite disappeared.

your premium tech support is such a good deal and the representatives really know their jobs and answer any questions so I can understand what is going on with any problems I have.....By the Way.....please NOTE....Aaron Sieradzki has helped us out numerous times and he set up my home entertainment sound system. He always helps us out when we have a problem....please pass our appreciation along to him....Ocala Office FL

I like all that comes with Total Tech. Saving on installs, free check ups on all my tech, Discounts on services. If you have a family and everyone has a laptop, phone, TV and more you would completely benefit from this and definitely save money. Keep everything running smoothly by dropping off your digital device at Best Buy and they will give it a tune.

A few months back and I would have given it 2 stars. the membership was only good for computer repair and free antivirus. I like the improvement, like the added 2 yr purchase protection, I still wish the antivirus was a little more premium and they still did not send me to the manufacturer first when I have a defective product but I guess you can get everything; so it is 4 stars from me. It comes in handy when needed. so it is okay by me.

Every time I'm in trouble with my Surface. I contact them by chat. It's getting resolved even they call me when the call drop. I received the service a few years ago while out of the states. It was helpful. Pandemic time, they had been busy, but I found the others ours to reach them. One time I had to go to the store, they helped me to get an appointment.

This is a great service which pays for itself for the services it offers from software to hardware installation from computer, tablet, auto, and appliances. I use this service for all the above for free for computer and auto install or a discount for appliance installation. Can't beat it anywhere for this service. Alone can cost just as much as the total tech support service itself for 1 item.

I’m looking forward to taking advantage of this service within the next few weeks. I am purchasing a new Mac and have two Macs that are over 13 years older (one of which won’t even power on) and they will transfer all of the stored data that I haven’t been able to get into for years. I have also used the service for my phone. The service is good for any tech support in your household.

With all the included services, this pays for itself each year. I do not have to worry as I can go to Best Buy with all of my repair/maintenance needs. I love having Geek Squad on call and the expert set-up, installation, follow-on maintenance or replace at a one-stop shop (Best Buy!). I have saved money and not had to worry.

We have now days so many electronic devices that can go wrong it's good to know the Geek Guys are there. Having a Contract with them when ever problems arise with my computers know they can solve my problems quickly. Many locations even in Hawaii.

Total tech support is amazing...I use it to have my computers and laptops checked remotely for optimal performance. It also came in handy when having a remote care starter installed. My next move is to have my new tv hung above the fireplace and with the total tech support there is a discount for this services as well. I keep finding new ways to utilize my total tech support. Highly recommend.

I have been a customer of /total Tech Support for several years and enjoy, appreciate, with confidence the Tech Support Team offer. Whenever I find a problem with my computer Total Tech Geek Support offers, professional service to correct my computer. I recommend this surface highly.

Best Buy Total Tech Support has been a lifesaver! One of our children has a habit of having "mysterious" issues with their laptop. Best Buy has taken care of everything, quickly and completely. With all of the tech in our household (2 desktops, 6 laptops, plus other assorted tech) this is an investment that pays off.

Joining Geek Squad is probably one of the the best things I have done. I am a total NON-GEEK and can rarely get things to work! My computer is pretty old, but serves me well, so I don't really want to invest in a new one yet. I have had to bring it in twice this year to clear viruses it picked up, I also plan to buy a new television soon, and will probably have them come to set it up.

We have had Geek Squad support for a few years now and it works well for us..."non-techy" folks. However, it does seem to take much longer to get connected with an online agent and getting the work done. Once connected though we have been pleased with the work they do and the detailed notes they leave afterwards. Since it became "Total Tech Support" we don't feel it is nearly as good a deal for us because it is very pricey when you are only using it for one computer and have no other need for the service.

I did not know that Best Buy offered this service up until a year ago. We purchased a new home and had decided to expand our smart home features. After purchasing a aRing doorbell, a Nest thermostat, and wall mounts for two tvs, was time to hire installers. Through this service, we took advantage of the member rates and saved soooooo much money. Plus, internet protection as a bonus.

This is a reasonably good plan except when I had to make an appointment for one of your techs to adjust the time on my Fitbit which I bought from you. They couldn't give me an appointment for 2 days. I thought that was awful service. It would have taken that tech about 1-2 minutes but he would not do it that day and said to come back. I live 30 minutes away so it's not that simple especially with Covid, etc.

I bought the Lenovo Yoga laptop on Black Friday last year and paid one year tech support at that time(and repeatedly confirmed with the sales that only one year of technical support was purchased, !no further purchase for another year) . As a result, when I checked my credit card today(after one year), I found that I had spent $190 for no reason. which made me think that my credit card was stolen, and I cancelled my account in time this morning.but I still try recalling for a long time, I guessed whether it was the charge deducted by Best Buy. Before I found out that the bank statement was deducted, I did not receive any call, message or email notification from Best BUY. If I hadn’t found the bill by accident, I would still be unaware. Because one year has passed, I was shocked that the fee was automatically deducted without any notice! What is even more annoying is that I went to the best buy store to ask. The customer service was very arrogant. Without any explanation reason, just gave me a call to solve it by myself. I called and be told that the fee would be refunded, but I don’t know when it will be refunded to the account, my family and me bought many things in Best Buy, but I was very disappointed with the behavior of best BUy this time. Hope you refund my 190dollars soon. Thanks.

Excellent services, these guys are always there for you very easy to talk to and willing to help you all the way in whatever problem you may have, they keeps you updated on what ever services they are doing for you, I honestly don’t have any faults.membership is at a good price and I love that I can get automatic updates.

Tried others with horrible results at blackmail prices. Fair price and great service. Used the service now for several years. Never a single questionable visit. Good explanations by people who care. In 2019, had a problem with my Verizon phone while over a hundred miles from home. Went to closest Best Buy who sent us to the Samsung service center within 2 hours things were back up and good.